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June 2024 by Maggie M
We went to this UPS to get some documents notarized. It was our first time getting documents notarized, which we told the notary at UPS. He was super nice and helpful, but in retrospect it’s because he was taking advantage of us (which makes sense because he told us he gets commission on these transactions). There were 4 documents that gave us the option to either get them notarized or have 2 witness signatures. We opted for the witness signatures to avoid another notary fee, and the workers at UPS offered to serve as our witnesses so we could get it done while we were there. Turns out they charge $15 per witness signature as well, even though it was a document that did not need to be notarized. Once we left we realized the charge ($300) seemed high to us for the number of notarized signatures (12), so we went back in to ask about the charges. The notary had left for the day but the other worker said that seemed off but to come back Monday because only the notary could issue the refund. When I came back Monday the notary was very rude and would not entertain a refund because their store policy is to charge $15 per witness signature. I told him if he would have been transparent about that upfront we would have had friends or neighbors be our witnesses for free instead of paying $120. I called other UPS stores and their reaction was that they don’t charge for witness signatures and do this for free to serve their community. I asked that the notary at least be transparent with future customers about the charge for witness signatures in the future. We ended up paying more than we would have if we had just notarized each document rather than getting 2 signatures, all which could have been free if they were honest and looking out for our best interest.
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February 2024 by Niko H.
I don't know what the hell these other negative reviews are talking about. I have had wonderful customer service here every single time I've gone in and even since the first time I've gone in. Max and Ethan are awesome and always friendly. I've never had any issues of them over charging or giving any attitude any employee in there.
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January 2024 by terri maganini
Best workers in town! Always nice
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January 2024 by James A
Very convenient with parking right in front or on the side street; rarely crowded, I often walk right up to the desk. Helpful, friendly and efficient staff; couldn't ask for more.
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January 2024 by Bill Luxon
Fast and friendly service.
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November 2023 by Jon Schwindt
The old reviews are outdated, as of 2023 the staff is very helpful and nice. I really appreciated my visit and the phone call I made to the store before driving over.The prices however are outrageous. They charged me 18.50 to print and laminate 2 pages of paper, color but not like full page photos or anything. This seems a bit steep- probably some “set up” fee they charge for the printer, I’ve seen that at UPS stores before
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November 2023 by Monika Lopez
Location needs to update business hours or be on time. My first time to visit this office and already disappointed.
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October 2023 by Bob B.
Terrible customer service by this UPS Store!!! We had a box here for many years, paying them a ton of money during that time. This year we discontinued the box but they charged us something like a $120 bucks when we closed out the box in the middle of the month. So what do they do this time: Since we no longer have a box there, they are charging us $10 before handing over to us a delivery that was mistakenly sent to them. We were not aware The UPS Store had that policy in place. I would have thought that since we were such good customers for so many years that it would not have been an issue for them to receive a package for a good former customer. I will never again do business with them in the future and would tell potential customers about my poor experiences with The UPS Store so they could be guided accordingly.
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March 2023 by Lisa Sorgnard
Would give negative stars if I could !!!!!Went to drop off my At&t equipment. Old guy with long grey hair was beyond Rude!!!Customer service is a oxymoron for this place!!!!!
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February 2023 by Stephanie M.
i have been to their location multiple times , unfortunately the last time was my last! I brought in two items to be returned to amazon... amazon never received- so i called them and they said they were still showing as return requested and not as being sent! So they couldn't help me - i went to the UpS store - the sales girl tried to help me until a sales guy involved himself telling me i need to contact amazon for all status - i tried to tell him it was never sent he basically in so many words said too bad - you need to contact amazon! so there you have it - two large returns were never processed out of their store (not sure if it was incompetence or error) either way, i'm out - no accountability and they want to blame amazon! So sad - i highly suggest just going to another location! i wouldn't risk it with this one
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December 2022 by Aaron Curtis
Have been using this place frequently for almost two years now and have had great service 100% of the time.
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November 2022 by Julien Bellagamba
I've used this store for the passed 2 years and never had a problem, I had one package that was way too large to hold at the store so I got a called about it by one of the employees, then he went out and convinced the driver who was going to load it back on the truck to wait just a few mins since I was just down the road. Everytime I've gome in, I've always been helped in a quick and efficient matter and the employees usually always have a good attitude.
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October 2022 by Salina G.
I love coming to this UPS. I generally get the same couple of guys working here but everyone is always so friendly and helpful. The prices aren't bad either which helps.
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August 2022 by Mariana Moment
I was returning a few items from Amazon without labels today, but an employee informed me that I would need to purchase boxes for the return. I was not born yesterday. In conclusion, we cannot agree because he is forcing me to purchase boxes. Likewise, I saw the same situation with another customer who paid for the box. I returned to another UPS location without any problems. BE CAREFULL If you return a package without a label from Amazon, you are not required to pay for the box and label.
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July 2022 by T J.
I was looking for options to ship larger items cross country. I called and talked to Christian and he was incredibly helpful. He was patient and answered all of my questions. He gave suggestions on how to save money. He asked questions to make sure he understood what I was hoping to accomplish. He had a very welcoming tone and made me feel like he was interested in helping me instead of me being an inconvenience. It was one of the best service interactions I've had over the phone in awhile, which was especially appreciated during this stressful time of figuring out shipping. Thank you, Christian!
