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October 2023 by Eva Paulson
We used Ultraguard to clean an ottoman and also protect several pieces of high-end furniture. We had to have the technician come back out to re-clean the ottoman and Victoria was extremely responsive, fast and helpful in getting that done. I will say, if you purchase the five-year warranty and you live in the city limits, there is a $125 fee for the technician to come and clean any stain. We weren’t told this before we purchased the warranty, so I’m quite disappointed in that regard.Service: Upholstery cleaning
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August 2023 by Elizabeth Shapiro
They did a great job cleaning my custom couch. Would highly recommend.
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June 2023 by Donna Robinson
Fabric protection for new furniture. Responsive and professional!
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June 2023 by Jan H.
Very impressed so far- we just had all our living room furniture done. I tested with water and it just beads up and rolls (or is blotted) off. I contacted the company in CA (owner is Mr. Fleming) and they had a professional in my area apply it. I'm confused about reviews mentioning a 5 year warranty/ applying it themselves. I was told it's a fabric lifetime warranty and that a technician would need to apply.
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March 2023 by Alyssa Hall
Used Ultra Gaurd to protect my new sectional and rugs - so far so good! They also did some spot cleaning on another sectional of mine and it looks basically brand new. Love their 5 year warranty for any additional spot cleaning as well. Definitely recommend if you invest in quality furnishings!Service: Upholstery cleaning
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March 2023 by Elizabeth Hill
We used the business for application of fabric protection for our new mohair kitchen bench chairs. The color of the fabric was preserved and the service was performed professionally.
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March 2023 by jeffrey silverman
Fabric Protection for my carpet and furniture. I have a huge investment and their service gives me peace of mind to have company over. Perhaps I don't serve red wine, but I can relax whatever.
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February 2023 by Anne Noone
We had ultra guard protection applied to our new furniture after an extensive remodel. I LOVE that if we have a spill or a stain, someone is sent out to clean at no charge. There is a yearly maintenance clean that is offered that doesn’t affect the protection of ultra guard, but that does come at a cost. I am thrilled that we made the investment in our new furniture and am impressed with the quality of the product, the follow up and professionalism of the representatives of Ultra Guard.Service: Upholstery cleaning
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February 2023 by Jose S.
I am a fellow upholstery service provider. I have dealt with Ultra-Guard over the years and I know first hand that they offer a quality product and service. Dick and Connie are always very professional. -Jose Smith
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August 2022 by Jenn Y.
I cannot express loud enough how disappointed and frustrated I am that I paid to use this product. Like another reviewer, I have had issues with it effecting the upholstery on a sofa and a chair. After multiple complaints I finally was able to get the refund on the treatment of 1 piece as they finally acknowledged it did damage the sofa. Fast forward 6 months, I have several circle stains from using their at home product on our treated carpets as directed. I reached out to Dick the owner and he mistakenly emailed me back, rudely passing me off to one of his staff to deal with me and that I must have misused the product. It has been one horrible interaction after another with Dick. Not only is he horrible to deal with, the product flat out doesn't work. I wish I could have saved $4,000 and just done carpet and upholstery cleaning every 6 months. Please save yourself the money and frustration and do not use this product or service.
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August 2022 by Abby Lemus
Great Job!
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July 2022 by Randall Holbrook
I can't say enough about this company. After installing my new furnishings, my designer suggested that I call Ultra-Guard to protect my new upholstery and rugs. With two children and an Australian Shepherd puppy, this sounded like a good idea. They were professional from the very beginning. They furnished me with a written proposal and information about their service. After approving the proposal, we made an appointment to have them come out. I was again impressed by their operation. They arrived wearing masks and booties and surrounded the pieces before spraying with drop cloths for the over-spray. We stayed out of their way in another room, but the odor from the spray was extremely light and not unpleasant. And to my amazement, the furniture was dry within 5 hours and we were sitting on it in the evening. We haven't had any spills yet but a couple of puppy accidents blotted right up. We have a 5-Year Service Warranty just in case. We haven't had many service people we rave about but we tell everyone we think has a need to call them.Service: Upholstery cleaning
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July 2022 by Gee Gee
This company is simply terrible. Purchased a light-color sofa at the advice of a "designer"---and had Ultra Guard come over the day after it arrived to apply protectant. Then Covid happened and the sofa was used virtually not-at-all. Recently, we've been able to have guests over, but still, the sofa has had light use--- it's in a living-room rather than family room. After light normal use, the sofa became discolored----as if there was no protectant at all. I reached out to the rep, Gloria Alford and she was immediately defensive. She claimed it was my fault for not buying a maintenance package---and that something must have spilled on it. Simply not the case. She asked for photos which I sent. She failed to respond. I reached out again---nothing. It's clear she saw that there was ZERO protection on the sofa----and that I paid a lot of money for seemingly nothing. GO ELSEWHERE-----Services: Upholstery cleaning
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July 2022 by B T.
This company is simply terrible. Purchased a light-color sofa at the advice of a "designer"---and had Ultra Guard come over the day after it arrived to apply protectant. Then Covid happened and the sofa was used virtually not-at-all. Recently, we've been able to have guests over, but still, the sofa has had light use--- it's in a living-room rather than family room. After light normal use, the sofa became discolored----as if there was no protectant at all. I reached out to the rep, Gloria Alford and she was immediately defensive. She claimed it was my fault for not buying a maintenance package---and that something must have spilled on it. Simply not the case. She asked for photos which I sent. She failed to respond. I reached out again---nothing. It's clear she saw that there was ZERO protection on the sofa----and that I paid a lot of money for seemingly nothing. GO ELSEWHERE-----
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April 2022 by Jessika A.
Amazing work. super responsive, detailed and fast. extremely professional. My designer sofa has never looked better. Very happy with my service and will use again.
