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March 2024 by Suzi T.
We have bought mattresses twice from this store since we moved here to our great little town. The product was just what we needed, and we found two special pillows that were on the bed by chance, and they were so comfortable for us that we bought them, too. We almost fell asleep lying on the test bed with those pillows. They are friendly, honest, and we really love buying locally. Joe is #1 as a Salesman and a really nice person. He has been in the business for decades and really knows his stuff! Helpful, patient, knowledgable, and not pushy or exhausting as is our experience with many other sales people in general (for cars, appliances, etc.) Please call and say hi to Joe!! And if you're shopping for a great mattress, make sure he is there when you decide to visit.
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January 2024 by Kara D.
Tried a bed in the showroom and love the feel of it and I asked the manager if this will feel the same at home and he said yes it turned out after about six months being unbearable and completely sagging then we had an inspection company come out and they said it's not defective I called customer service and they wouldn't even give me a $500 credit so I can go back and buy another $2500 bed will never buy anything from this company and do not recommend anyone purchasing a bed from this horrible company. Also I only weigh 140 pounds so it should still feel fine and not be sagging and uncomfortable.
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January 2024 by Katie B.
Bought a mattress in May 2023, by November 2023 one side of mattress is sinking. Sit n Sleep will only refer you to their 800 customer service line and the in-store manager unalbe to assist or help in anyway. 3rd party insepctor delivers report to Sit n Sleep manager that the bed is not defecitve enought to replace or provide store credit. Call Micheal the manager and basically says call customer service. Customer service is rude and basically says tough luck. If you want a company that stands behinds its producet and offers a solid customer service solution avoid Sit n Sleep at all costs. Worse mattress we have had in over 20 years.
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October 2023 by Ryan P.
Absolutely recommend Sit n Sleep for all mattress and bedding needs. Micheal was amazing, he spent over two hours with my wife and I looking at least 20+ mattresses, assessing all of our needs and considered our budget in the process. As soon as we got there Michael put us on a special mattress to scan your spine and body to recommend you a certain mattress firmness and type. We must have tried out every single extra firm mattress in the store. We ended up finding an extremely comfortable mattress that accommodates my wife and I very well (that he very accurately recommended). Michael made the process very easy, we purchased everything we needed with ease and got delivery and warranty all set up so we're ready to go. Thank you Sit n Sleep and especially Michael, we couldn't be any happier and customer service like that is almost impossible to find these days.
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October 2023 by Kathy Salinger
What an amazing experience! My sleep consultant - Michael Lucero - was so knowledgeable, thorough, attentive, kind, and professional! My bed/sleep position needs were scientifically evaluated followed by plenty of time trying five different mattresses. I picked my favorite and can’t wait till it gets delivered tomorrow!
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October 2023 by Christi Ritch
Joe was amazing! Helped us find the perfect mattress!Can't wait to try our new mattress! Will update then:)
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October 2023 by Brenda Curran
Michael Lucero did a fantastic job at explaining all the options of the product & made the sales experience quite pleasant. I was very happy with the experience.
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August 2023 by Kirstee Radley
Mr. Michael Lucero was the epitome of service. He was knowledgeable, friendly and compassionately worked with us and our little one. Michaels service made the product that more valuable.
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August 2023 by Logan Potter
Had a good experience at sit n sleep. Purchased king koil smartlife mattress for thousands of dollars. Still within warranty, currently sleeping on the equivalent to a deflated air mattress. Taking 4 weeks for anyone to even come look at it, meanwhile my couch is more comfortable than my multi thousand dollar bed. WOULD NOT RECCOMEND KING KOIL SMARTLIFE.
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August 2023 by Judy Sclafani
Loving our new mattress! Ron, the store manager helped us find just the right new mattress with this technology I hadn't seen before. You lay on a mattress that has sensors and it measures your pressure points. My husband is a side sleeper and I am a front & back sleeper and we ended up with a mattress we both love.
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August 2023 by Jocelynn Pastor
Micheal was very helpful and the service was great. He helped us find a great mattress within our price range and we we are able to get it within 24 hours of purchasing it.
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August 2023 by Pamela Smith
Joe at the San Clemente location was extremely helpful and took as much time ad we needed to make a decision on our mattress purchase. Highly recommend .
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August 2023 by Angey Doyle
Michael was excellent! I left leaving so happy and excited for my new bed. He made this such an easy decision. Thank you Michael!
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June 2023 by Shauna Ravetti
Great service! I was very tentative at first entering a mattress sales room. We have always bought the cheap mattresses at Costco. However, we were pleasantly surprised how at ease we felt at the San Clemente Sit and Sleep store. Joe was very informative, friendly and helpful. He gave us all the mattress options but with no pressure or hovering. I appreciated his friendly and helpful service. It was so nice to take our time and not feel like a salesperson was pressuring. He answered all our questions with patience and kindness. Great experience! Highly recommend this store and Joe for all your mattress needs.
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April 2023 by Baher R.
Michael was great. Walked us through multiple options and took the time to explain each detail. The great thing is it only took an hour to find an awesome new mattress.
