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March 2023 by Lamis Hilo
Great customer service !
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October 2022 by Dana Mech
Do not rent from them!!! I reserved a truck for today - for 24 hours - and they gave my truck away. I ubered there and they had no truck. They said I should have showed up earlier and they thought I wasn't coming. That is what a reservation is for: to HOLD THE VEHICLE TO GUARANTEE IT WILL BE THERE. The start time is for my convenience, not yours. I asked why no one called me before giving it away and the manager ignored me completely. I said, really you aren't going to respond? And some kid there started to tell me they rent trucks all the time and they do not hold the reservations. The manager told him to stop talking to me. Absolutely the rudest people I have encountered in a service capacity! Not apologetic, just completely rude and extremely unprofessional! San Clemente , CA location.
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October 2022 by Dana M.
Do not rent from them!!! I reserved a truck for today - for 24 hours - and they gave my truck away. I ubered there and they had no truck. They said I should have showed up earlier and they thought I wasn't coming. That is what a reservation is for: to HOLD THE VEHICLE TO GUARANTEE IT WILL BE THERE. The start time is for my convenience, not yours. I asked why no one called me before giving it away and the manager ignored me completely. I said, really you aren't going to respond? And some kid there started to tell me they rent trucks all the time and they do not hold the reservations. The manager told him to stop talking to me. Absolutely the rudest people I have encountered in a service capacity! Not apologetic, just completely rude and extremely unprofessional! San Clemente , CA location.
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May 2022 by River Racquet
I had to pay for a truck rental in Redlands I was in San Clemente shot over to this Penske rental office and was helped by Jake and I cannot say enough nice things about how awesome his service was and that he was more than willing to help out and take care of my truck rental I highly recommend this store
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April 2022 by Jon Quenga
Be careful!! They’ll over charge your credit card!! We topped off the gas tank and have video of it. They still said we didn’t fill up the tank!! Charged us $70 for 7 gallons. The guy who rented us the truck was nice! The guy I spoke w in regards to the over charges was rude and didn’t care…even when I said I was going to give him a bad review/report it to our credit card company … “ whatever” in total they overcharged my credit card $140!!!
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October 2021 by Dennis Stoffer
Great help good running truck had no problems
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September 2019 by Bijan Fard
Can't get online quote without entering name number and authorize them to call you. Not acceptable
