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June 2024 by Aashish Rathi
Location is very good, other than that it’s an old property. Carpet and furniture started showing age. Wash area is out of bathroom.
Guy at reception was very sweet and helpful.
Parking is free which is a big plus around this area.
Not too bad for a stay and worth the price
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May 2024 by Trent Sendre
Stay elsewhere. No maintenance done here since 1984.
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May 2024 by Devante Potter
Room and location are average, and the service was mediocre. I checked in around 2200 and specifically asked for a late check out of 1200 instead of 1100. I was told that was acceptable. I asked again to confirm, and if it could be written on my checkin papers and the person checking me in reaffirmed that it was annotated on the system and that I was good to stay till 1200.
Low and behold between 1100 and 1200, I received four sets of knocks that I had to respond to when I was trying to sleep in after a series of international flights.
Maybe they're good otherwise, but their staff's lack of ability to communicate internally about this particular request was frustrating.
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May 2024 by L A
Swimming pool is sick ?
After using swimming pool, diarrhea and throat infection identified
Towels are dirty
Dusty rooms / non smoke had smoke smell
Overall poor hygiene and poor maintenance
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April 2024 by Erik Iverson
It's really just a place to stay by the ocean. Just a heads up my key worked on my sisters door and a friend of ours not just mine. In the wrong hands that could be a problem.
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March 2024 by Tuka De Oliveira
I had a terrible experience at this hotel called Comfort Suites San Clemente Beach. My wife, who has a service dog, was prevented from staying at the hotel after already paying for the accommodations. They violated Federal laws where service dogs are not considered ordinary pets! They embarrassed us, called us liars, and didn't even bother to check our Federal Service Dog Certificate. They accused us of falsifying documents without verifying them. It was a dreadful experience that I will do everything in my power to ensure never happens again, and those individuals working at this hotel should be held accountable for the harm they caused my wife
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March 2024 by Tina Larsen
This Comfort Inn in San Clemente was disgusting and filthy. Old interiors and not clean at all. Especially the bathroom. When brought to the attention of the hotel manager we were treated with hostility and very rude behavior. We checked in and checked out immediately. I would never suggest booking this awful hotel.
Rooms: Awful
Noteworthy details: Bloody tissue left in unclean bathroom. Disgusting
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February 2024 by Mermaid Princess
MICE !!!!!! This place is beyond horrible, I do not even words to express the atrocity we have experienced. Filthy. Customer service is completely awful. Just so sickening I can not even believe this place is in business and operable. Please do not stay here it is completely unsafe.
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January 2024 by Jenny Beck
Unfortunately we have to agree with the other reviews, that the staff was atrocious and ruined our stay. They charged me twice, once online and again at checkout. I thought it was an error, but when I brought this to their attention it quickly escalated into the manager shouting at me! He knew exactly what he was doing. Running an unscrupulous scam, hoping a percentage of people don't notice. Be on the lookout for double charges... Good waffles and hot tub. Location is quite far from the beach, but we rode there on bikes and loved the San Clemente Pier.
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January 2024 by Rosa Farias
Lobby had a funny odor!!
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January 2024 by Rafael Lourenco
Sorry guys , I don't recommend anyone staying at this hotel. They don't change the toilet paper roll, they don't take out the trash, they don't change the bath towels, they don't change the bed sheets and they don't clean the carpet, you'll be left in a jungle in your room. the price is very good but the room services are terrible.
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December 2023 by Mike Dew
Called in to book a room for the night and and had a few questions the person answering was very rude and not helpful .
I wouldn't stay this Hotel if it was Free!!
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December 2023 by Nathalie S
Unfortunately I can only give one star but if an option were available for no stars, that’s what they would receive. I am very disappointed with this hotel. They put me as a no show and basically cancelled the reservation. Even though they said it was “not cancelled”; Then had the balls to tell me that I can make a new reservation after I had already paid for the first one that, oh by the way, would not be refunded. Not everyone has service when they are camping at a national park; and if I had a reservation, I thought I already had a room RESERVED or on hold. They claim they called “multiple times” when I had only one voicemail and no actual missed calls. I was only using the hotel service in order to get my family and I ready to continue our travels. Never again. I’ll spend my money elsewhere. We were only going to use the room for about 2 hours. Avoid this scam at ALL costs if you can. Especially if you have a family. Spend the extra money at a reputable hotel. By all the other reviews, I am glad we went elsewhere, this place sounds dirty and apparently smells of urine.
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December 2023 by Duane Sheets
They shut the hot tub heater off and when I was told it would be turned back on we stayed another day. They lied and didn’t turn it back on.
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December 2023 by Mandy Len
Walked into a room of gnats & flies. Drains smelled like sewer. Bath towels were old, thin & grayish color maybe once white before. Carpet was filthy with hair & dust. It definitely hadn't been vacuum in a while.