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July 2023 by Nick M.
This bank completely sucks. I am filing a formal complaint with the US Office of the Comptroller of the Currency. My mother recently passed on and these people were absolutely horrible to try and work with. · Shortly after my mom's passing on March 7th, 2023 I visited the branch office at 300 S. El Camino Real in San Clemente. This has been our branch office for years and years. I was told by both a teller and the branch manager I had to wait 40 days to even start the process of gaining access to my mom's account. My attorney was surprised at this and said there is no such law or regulation. · On my second visit, on May 4,2023 I brought ALL required documentation. As directed, I scheduled an appointment and worked with Monica who told me that everything was submitted and I should receive a letter within 10 business days. · After 10 business days I received nothing in the mail. I called the general customer support line and was told to call the Estate Department. On 5/18 I spoke with Cedric in the Estate department, who let me know that the file was still missing a trust verification document and signature cards and said I had to go back to the local branch to have them fill these out. These documents are bank documents located in the bank!! These were available from the start and this should have all been done on my visit with Monica. · The same afternoon, May 18th, 2023 I went back for a third visit to the local branch and waited for almost 2 hours while Monica and the branch manager completed the paperwork. Cedric, from the Estate Department (who was very helpful) said I should request that Monica or someone at the local branch call to confirm the upload was successful. Monica refused and said she did not have time to do the upload because my appointment took so long. She assured me the documents would be uploaded that day. 3 business days later I called the Estate Department (William) and they said the documents were just uploaded earlier in the day, so they were apparently not uploaded to corporate on the 18th, as I was told they would be. I was now told the documents had to be reviewed and to call back in another 10 days. · In yet another10 days I called back and spoke to Chantay (sp?) and was told the forms were filled out incorrectly by the bank and I would have to go back for a 4th visit. At this point I asked that my case be escalated to a manager and I was promptly called back by Ousmane Diop. I was first told the local branch was saying the Trust was incomplete, which I then sent to Ousmane and explained that there were amendments but the local branch did not read the documents. Ousmane asked me to drop everything and go into the branch that day to get the issue resolved so I did and I called Ousmane on speaker phone at the branch and I was assured everything was resolved and I had access to the account now. · Upon testing my login I received a message that I would have to wait another 3-5 business days for a temporary password to arrive in the mail. · On business day 6 (shocker right?) the password arrived. I was able to log into the account but the balances for both my mom's checking and savings accounts were set to zero and I found a message in the account details that the funds were on hold. This was on June 17th, my mom's birthday. · In addition, the local branch only entered my mom's landline number, I did not deactivate the line or that would have cost me another significant delay while attempting to activate the account. · 6/17 called the main customer service number, person said I had to call the estate team on Tuesday as it was a 3 day weekend. · 6/20 I called the Estate team and they released the hold and said the Branch should have done this and apologized. Finally I could see the funds, but I was given no debit card or checks and I could not do a secure transfer without a debit card to validate my identity so the account is still almost useless until I got checks or a debit card which were never offered to me by the local branch or the Estate Department. I now have checks,
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March 2023 by Sylvia D.
Worse banking institution. Be careful they will randomly close your credit card acct , even if you've been with them for yrs and have been paying it on time. Which lowers your credit score . They do this without warning. They lie on thier commercials about helping small businesses. They come off as being helpful , but they actually make things harder and are extremely unprofessional. It's best to look at reviews before considering where to bank. It can be one of the biggest decisions of your future financial planning.
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June 2021 by Peter B.
According to the online info these guys are open until 4, but it's just an ATM. Can't even update their information, terrible customer service, half of these branches are closed so time to look for another bank for me.
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May 2021 by Caden Thure
No pickles
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July 2020 by Mecca L.
I don't even want to go into the details publicly but if the manager actually cares, please message me.
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February 2020 by Shirley B.
The bank greater was very rude. She walked by as we waited for 40 minutes. She could of asked us if we needed help but she ignored us. She could of also told us that we could of ordered checks online or we could of called it in. So we left. She was very rude chasing us and say we need to wait while grabbing my 82 year old mother almost tripping her. We will never go to that Bank of America again. Oh my mom tried to cash a check which was in her name and my fathers name. The teller said that my father had to sign it. But she tried to explain that my father passed away so he could not sign the check. She was also rude. The bank needs more customer service training.
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January 2020 by Jeff K.
Get a Clue Bank of America! Poor reviews = Dissatisfied customers I'm in disbelief at the level of disrespect and attitude the female manager at B of A just dished out to me. I was merely cashing a check from a customer of theirs. Their customer started the date of the check with a "D" for December and switched it to a "J" for January as it is was written Jan 3, 2020. All of the date was absolutely discernable with NO changes to any of the numbers. The teller said it should be no problem. The manager (who definitely woke up on the wrong side of the bed with an attitude to boot) says "We can't accept this". I told her, If the date on the check says "2020" and I'm presenting it on Jan 6th. What other month could it be! So my New Years re-resolution NEVER BANK AT BANK OF AMERICA!
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November 2019 by Craig E.
This is probably the worst bank I have been to. Slow service Lots of employees but know one to help. Only one teller. The charges are more than other banks with less services. Don't go here!!!!
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May 2018 by D C.
Went to my branch to get a paper notorized on a Thursday morning. There were 2 tellers and 2 office people, one being the relationship manager. One person asked me to sit and he would be right with me. I waited a short time when he told me he had appointments all day and he had no time to notarize my paper. I told him there were 4-5 employees , 1 other customer at the window. He handed me his card and said I must make an appointment that he was booked up that day. He said it would take at least 15 minutes and he had a full day of appointments. A bit miffed I waited just outside the lobby to see all these appointments to show up. In 30 minutes I saw none. They may need training in customer service immediately. Yes that is the second time I have experienced bad service at that branch. Will probably change banks.
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February 2018 by Valerie H.
I would give this business negative stars if possible. I have been banking here for over 20 years and on multiple occasions have wanted to switch banks due to horrible customer service and business practices. Although I have switched all savings and investment accounts, I haven't closed the checking account because of the time and energy involved and the convenience of BofA ATM machines. I will switch now based upon my recent experiences. I opened a safe deposit box with this branch about 20 years ago. They automatically deduct the annual fee from my account. A few months ago I went in to access the box and found an empty hole instead of my box. The staff advised me that the box had been "drilled" and emptied due to non-payment of fees. After hours of dealing with employees and managers both in person and on the phone, B of A finally admitted that they "drilled" and emptied the wrong box. No apology was ever issued by anyone associated with B of A. They only agreed to reimburse me for 2 years of safe deposit box fees which they charged me even though I didn't actually have a box with them during those two years. I was able to get my personal items back after a huge hassle and multiple in-person trips to the branch. After admitting to me that it was indeed their mistake, B of A later sent me a letter indicating that the box was emptied due to non-payment by me. This letter is either an out right lie and deceptive business practice or further evidence of the bank's complete incompetence and disregard for customers. The incompetence doesn't end there. I have now been charged for the box that I no longer have due to their mistake. I called to have the charge reversed and two different people told me that I need to come into the bank to have that done. As an alternative, I can call a customer service number that they provided me to handle the issue. When I called the number I was advised that I would be on hold for between 45 - 118 minutes. This is ridiculous given that this is their error. I will be going into the branch and when I do I will close my account entirely. I advise you not to bank with this branch and use caution when banking with B of A at all.
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July 2016 by Christopher S.
I just had a horrible experience. I was treated as if my money was no good at there bank. I stood in line for about 20 minutes to see a teller. I needed my 2 rolls of dimes exchanged for 1 roll of quarters. NOPE they told me they won't do that anymore for non account holder. So I left and I'm headed to Chase Bank because they don't treat there customers like this specific branch. I have always had good experiences in past with other locations.
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April 2016 by Good Service Counts T.
The worst service I ever had in a banking center!!!! I was treated really bad by the new manager, the staff is not interested in what the customer needs or if you are happy and satisfied with their customer service, all they wanted was to sell me products and not listening to my concerns. really missed the old crew that ran the bank... NOT going there again!!! In the other hand, two thumbs up for the service at TALEGA banking center. Janet will make it up for any bad service and the staff is very friendly and worry about what the customer needs. Keep up the good job talega!!!!!!!
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February 2016 by Heidi G.
I never thought I would write a bad review about a place, until today. The service I had from this location was so, unbelievably terrible. Bank of America has taken a great amount of my money with no explanation. I made an appointment for 4 o'clock today so I can get my money back only to arrive with the bankers having no clue I had an appointment. I was patient, and understanding. Once a banker finally was able to help me (younger lady with red hair, seemed new), she claimed their was nothing she could do for me and gave me a number to call. No apology, and didn't even have to courtesy to say have good day, or even goodbye for that matter. It was just downhill from there once I called. Got transferred three times, was on hold for an hour, and finally the same man who transferred me answered to tell me they were closed... Gives me a fourth number to call back in the morning. Im changing banks as soon as the problem they caused is solved.
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February 2016 by The A.
Please remove those hideous self serve Skype machines and put back human tellers. I am avoiding your branch because of long lines and those machines that have no privacy. The worst thing that anyone could do, was to get rid of the counter space with smiling human tellers and put those monstrous things in its place. Stop having people walk around and tell you that you can use the machines. If I preferred that, I sure wouldn't need anyone telling me to use the machines. Don't walk around thanking or apologizing when you have one teller helping all the people in that long line. Your fake politeness doesn't change the fact that I have to wait a long time in that line. If I am doing business with your bank, taking the chance of getting my car dinged in your teeny parking lot (if I am even lucky enough to find a spot to park), I deserve some human help. It seems like there are more managers or personal bankers than tellers who just want to sell you products instead of helping you with transactions and that is just not right. Also please answer your branch phones. It's impossible to do business with this branch. I'd given negative stars if possible.
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December 2015 by Martin L.
Hey, it's Bank of America and they want you to communicate with automated machines and not actual human beings. On the plus side they have a lot of locations.....that's the only positive I can think of. The parking lot is tiny. They usually have only one human teller working. You are a nothing but a number to them. The employees are like tiny cogs in a giant machine. If you are looking for a dehumanitizing experience, this is the place for you.