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May 2023 by Maria H.
Alderete Pools is an example of how a business should be ran. Ray Alderete surpassed our expectations with the quality of work and his dedication. He built more than just a swimming pool for my home; he built an entire "experience" for us; his ideas and execution are just what we needed given the plethora of bad contractors out there. I felt comfortable having his team working in my home daily and you can see he knows how to run a crew because the results were visible daily and the end result surpassed our expectations. We received so many compliments about how incredible our backyard looks and his ability to move our job ahead despite of all of the rain we had this year. He helped us find the right contractors for other aspects of our project. He used the limited space we had to create the best possible backyard for our family and friends and everyone was impressed with how much space we had in our backyard; his vision was clear to us at the end of the project but trusted his work after touring home he worked on prior to hiring him. In an industry full of contractors who try to get your money for every change done out there, he stands out as honest and a true professional. We interviewed several contractors prior to hiring Ray and his team and he wasn't the cheapest but he stood out because of his reputation and because his ability to answer every single one of our questions (my partner is a very detailed engineer who questions everything and Ray was able to be patient and humble enough to answer it all); we actually let go and put our trust in his hands and he did not disappoint and he even surpassed our expectations; I do know we saved lots of headaches and money in the end by choosing Ray and his team. We will use his creation every day and our kids have the backyard of their dreams.
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August 2021 by Martha G.
Ray Alderete and team designed and build a truly beautiful pool to accommodate my physical handicaps and small space! They listened to every wish and suggestion I had during completion and those things were immediately accomplished. Both value and service from the Ray team are outstandingly! I love my pool and am so grateful for their skillful and thoughtful work!
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June 2021 by David H.
We interviewed 3 pool companies, before we hired Alderete Pools. This was the very best decision that we could have made! Ray and Tim his right hand man are the best contractors that I have ever seen! They performed the job on time, on budget, no surprises and always left us with the cleanest possible home every evening before they left. They kept their word about all items- they installed an entire new pool- their sub contractors are the best in the business from the demo contractors, to the concrete people, the bricklayers, the electrician, to the landscaping architects-- they are the very best! If I could give this company 10 stars I would do it! Their work is outstanding, their people are so supportive, and so courteous and while they are on the job they are totally available to answer any questions, ask the client for their input, or to go the extra mile! It is such a pleasure to see a family business taking so much pride in their work that when they are working on the job you basically feel like Ray and Tim are your relatives and they are working on their own backyard! Needless to say we are extremely pleased and give this company the highest possible rating!
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October 2020 by Pegah G.
We found Ray online on Houzz...And his reviews were all amazing. I said, he HAS to have a bad review out there. I hunted and hunted online and could not find one bad review out there. I emailed him and 2 other pool companies to come out and give us a quote. Ray was very responsive and came right away. Out of the 3 companies, Ray was not the cheapest and I am glad I didn't cheap out and go with the lowest bid. Ray's prices were very fair, what he quotes you he will honor. He did not nickel and dime us along the way. And lord knows he could have! I asked him to move the gas line for our fire pit THREE TIMES!! And countless other things I changed my mind about! Ray was so patient with me and all he wanted was to make sure he delivered exactly what we wanted. He quoted us a 12 week lead time....he is going to kill me for writing this....He started digging on June 15th, and we filled up our pool on August 15th....AMAZING!! Building a pool is big job and going through construction is not fun. But having Ray and his company building our dream pool made the whole process seamless. We are so happy with our pool but we miss seeing Ray every day! How often do you see the owner of a pool company at your house every morning at 6:30 AM getting ready for the day and hosing down the front yard and street at the end of the day?? His company also does Solar. That was the biggest no brainer. They just finished installing our solar panels last month. Again. Just a great company that you can trust and that stands behind their work. We live in Aliso Viejo and we are happy to have anyone interested in using Alderete Pools to come by and check out his work first hand. Just ask Ray and he will connect us with you. We have already showed our pool to a handful of his clients who are considering his company. Thank you Ray we love you!!
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August 2020 by Claudine B.
Alderete Pools built our back yard in 2004 and it was time for some sprucing up. The rocks on our "spool" needed painted, a crack in the pebble tech needed repair and are pavers needed a major clean up. Ray arranged for everyone that we needed to get the job done and done right! It came out beautiful! Rocks all painted and sealed, Pavers all cleaned up, re-sanded and sealed. The whole yards is like brand new! Thank You Alderete Pools!
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June 2020 by L C.
AMAZING company!!! They truly are there for you, for anything you need. They did a complete backyard renovation for us. 8 YEARS later, they came out and fixed an issue, THAT I CAUSED. They are so friendly and professional. You definitely get the family business vibe. They care about their customers. I can't say enough about them. If you ever need anything for your home renovation, HIRE them...they will be there for you. I just can't recommend them enough. I would give them more stars if I could. A+++
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February 2020 by B W.
Ray and the entire team did an outstanding job from start to finish. They were able to completely revitalize our old and decaying pool and turn it into a true work of art. Their degree of professionalism, attention to detail, and desire to get the job done right is unparalleled. If you are looking to have a new pool installed or have your existing pool remodeled, I would highly recommend using Alderete Pools! I will be using them next for solar panel installation!
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December 2019 by Ryan N.
Ray Alderete and his team did a wonderful job building our inground pool/spa. Building a pool is a major project, but they made it as easy as possible. We looked at 6-7 different pool builders and found Ray to be the best balance of quality and value out of all of the builders. From the day the contract was signed to when we had a pool filled with water was about 12 weeks, of which 2 weeks were delays on our side due to the custom order on materials we selected. We had read or heard of various horror stories - like how after your contract is signed you no longer see the person you originally worked with. That wasn't the case here as we saw Ray almost every day and he met with his crews at the start and ending of each major construction phase to make sure no detail wasn't left out. We also liked that Alderete Pools was a 3 generation company (we met and worked with his son Toby as well, who was awesome) - and they have a CA license of that age to back it up unlike a few other companies that would advertise decades of experience only to have a CA license that was a few years old. This was important to me as well, as it meant they built a business to last and I figure they can only do that by keeping happy customers and building quality pools. I wouldn't hesitate to recommend Alderete pools to anyone.
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November 2019 by Lorenz M.
Had Ray come out and give an estimate. He was incredibly insightful and most of all, honest. We agreed to the estimate and worked together on the design - Ray was open to my ideas and incorporated it into the final build. Ray and team were ALWAYS courteous, professional, punctual and acted with integrity. I met with numerous pool contractors and pool building companies and none came close to Ray in terms of professionalism. His standard of work are unmatched! We have such a beautiful pool now that will be enjoyed for many decades. Thank you Ray and team!!! Also - anyone is welcome to contact me as a referral or to come by and see his work.
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August 2019 by JoAnne S.
I can't say enough about Ray an Tim from Alderete Pools. From start to finish they were here for us and helped us stop a leak in our spa that no other pool company could. Other pool companies made promises and then never followed up. Alderete Pools came daily to check after their repair and were honestly the best people we have ever dealt with. I would highly recommend using Alderete Pools.
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July 2019 by JD R.
Ray and team did a magnificent job with our pool / yard and we couldn't be happier with the results. We originally hired a different pool company and realized about a two months into it with them that they weren't going to be a good fit with us. Their behavior included stringing us along, over promising, never showing up, etc... Honestly don't know how they're still in business but they have somewhat of a brand name in the space. The experience with Ray, Tim, Toby, and the team was entirely opposite. True professionals from the top down. They said the demo would begin on Monday and it began on Monday. Said the iron work would take 4 days and it took 3. Said the pool would be ready in August and it was done in July. I needed landscape / hardscape done as well and they helped manage that for us. Couldn't have asked for more. My neighbors loved them too. They were extremely courteous and respectful with them. All in, we are exceptionally pleased with the results. From start to finish they made the process so easy and the end product was truly top notch.
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June 2019 by Williams K.
What can I say, Ray and his team were awesome in every way. We hired Alderete Pools after getting multiple quotes on a pool install/ backyard redo last year. Here are just some of the reasons of why I would recommend Alderete Pools to anyone. 1. Ray was the only contractor that worked with our very tight budget. Most quotes were over by roughly 20k but not Ray. We originally didn't think we could afford him but he made it work without cutting corners. Ray is easy going and really just a very friendly and approachable guy. That made the planning and designing phase a breeze. 2. Ray showed up every morning to go over the work being done and inspect the previous days work. He was never late, he never missed a day and neither did his team. 3. Ray was very responsive to emails and phone calls. He either answered immediately or responded within an hour max. In most cases he would respond in a few minutes. I've never worked with a contractor like that before. Just this morning I emailed Ray with questions about a fire pit install. I didn't hire Ray for the job (should have) and our pool has been done for over a year but he responded to my questions immediately and even offered to come out and instruct the installer on how to do it right! 4. Ray and team did all the little things that most would charge extra for or just not do at all. Tim helped me fix a stuck hose faucet one afternoon before he left and even repaired a sprinkler which had nothing to do with the pool install. Tim also repaired my side gate no charge. If you're thinking about a pool, you would be doing yourself a major disservice if you didn't at least get a quote from Alderete Pools!
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October 2018 by Andy B.
My wife and I had the pleasure of working with Ray and the Alderete Team to design and build our spa and entertainment area in the backyard. Ray is AWESOME! He worked with my wife and I and designed it to our every need even after multiple changes that my wife and I wanted. He answered every question no matter how silly they may have seemed. Tim his project manager oversaw every detail of the build and made sure that everything was right. Tim's attention to detail was so reassuring and he made sure that the project came out perfectly. I cannot say enough about these guys. The build was on time and within budget. The workers were all top notch and perfectionists. My wife and I strongly recommend this Family owned company and feel like they are all part of our family now. Thank you Ray, Tim, Toby, and the Entire Alderete Team!
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April 2018 by A G.
My wife and I encountered some problems when starting up our new pool involving the Aqualink controller unit. Working closely with Jandy, the Alderete Team promptly addressed these problems, installing the required additional equipment and making various adjustments without additional cost to us. My wife and I are thoroughly impressed with how the Alderete Team stands behind its work.
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March 2018 by Cassi E.
We got solar and the Alderete Team could not have been more professional, awesome and amazing!!!! Love our solar love the Alderete Team for helping us every step of the way.