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December 2023 by Vern Titcomb
Do not go here. They have no idea what is going on and mess prescriptions up constantly. All three people in line had theirs messed up and it was chaos.
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December 2023 by Kimberley Johnson
Listen, does this Walgreens suck? Yes. But that's probably not the fault of the kid at the register ringing up your prescriptions, so maybe be a little more respectful and cut them some slack. It's the fault of management and Walgreens corporate who won't staff the store correctly leading to long wait times and poor quality.Complain to them. Stop screaming at the sales associates. It's tacky.
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October 2023 by James F.
We had appointments for covid shots and waited with others who were ahead of us. It was nearing 6pm we were the last to get the shots.We sat next to the door where they gave the shot, but at exactly 6pm, the asian lady ran out the door, making no eye contact with us and pretending she didn't see us. We thought she may have went to get more vaccines or something, but she never returned. Pretty clear she knew we were there, but didn't say a word and left. It was quitting time for her and didn't say anything to us. She's out of there. We waited some more for her to return but she never did, and after a long wait, had to go to the desk and told them we had appointments. Finally, the nice Syrian lady came and gave us the shots.
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October 2023 by Trish Taylor
NO stars would be accurate. Pharmacy is understaffed. Staff is overworked, leading to MAJOR delays, errors, and general incompetence. After waiting 45 minutes to check in for my vaccination appointment, Felix, the "testy" Pharmacy Tech, DISAPPEARED WITHOUT EXPLANATION, right in the middle of checking me in. Nobody else came to take over--while SIX people waited in line behind me. After waiting for 30 minutes, I managed to get the attention of another pharmacy worker, who completed checking me in (but she registered me for the wrong vaccine!). I think Felix went to lunch, unannounced--the nurse administering vaccines said this had occurred 2 days in a row--he simply disappeared in the middle of helping customers, leaving people standing and waiting, with no idea what to expect or when. The nurse administered the correct vaccine, but told me to return to the registration window to get corrected paperwork...and stand in line for another 30 minutes! Egregious!This occurred between 12:10 and 2:00 p.m. on 10/13/2023--Friday the 13th!In August, I waited 45 minutes behind a single car in the drive thru to pick up medication for severe food poisoning. It turned out that the person staffing the drive thru had "left to administer vaccines." When she finally returned and served the car in front of me, I advanced to the window, only to be told "We are closed for lunch, now...come back in 90 minutes." I was furious! When I returned 2 hours later, I had to wait another 25 minutes.This place is shameless! Yesterday's visit was my last--I never will go to this place again. Their understaffing, slow "service," and utter incompetence is historic--been dealing with it for years!
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October 2023 by Sharon H.
I'm not sure what it is with Walgreens pharmacies. Does management ever read reviews?Our prescription was sent to our home pharmacy and due to being out of town I called 3 alternative Walgreens and all were incredibly terrible experiences! First, I called Menlo Park location and was put back in queue over and over again until someone hung up on me after being on hold for 15 min. Then, I tried to send my medication to the Palo Alto location and found out later that they closed at 5:30! So much for open 24/7! So, I tried again sending the prescription to the San Carlos location at 7:15pm tonight and a pharm tech confirmed the medications and told me it would be ready in 90 min. We arrived at 10:00pm and the pharm tech told us 1) they couldn't find our prescription 2) when they finally found it and they were only able to fill 2/3 things 3) lastly, they told us one medication didn't have the exact concentration so we needed to double up. I'm pretty sure that's not how it works. NOT ONLY THAT, WE FOUND OUT THAT THE SAFETY SEAL WAS PUNCTURED. Called back to address the issue to later find out that they dispense and mix the medication with water upon receiving the order thus puncturing the safety seal. Never heard of this practice before! And even if so don't you think it's important to inform the patient of the process!? It's CRAZY how they haven't caught a malpractice lawsuit yet. Walgreens, you need to get your shit together. Im truly so agitated and will never use Walgreens Pharmacy ever again and will let my friends and family know to never use them as well. Terrible management.
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October 2023 by Michele S.
I have been on hold for 27 minutes trying to confirm whether or not they have my medication in stock. The first person that I spoke to refused to give me the information over the phone and transferred me. The hold music kept stopping and someone clearly picked up--they then put me back into hold. No customer service, no nothing. Avoid at all costs!!
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October 2023 by Jena M.
THIS PHARMACY IS A NIGHTMARE! Nobody knows what their doing and the line is always so long with a lot of frustrated customers. Just a couple of weeks I went in the store to pick up my prescription not only did it take 2 hours for my medication to get done but there were three different people stealing in the store. I went to the manager (a short Hispanic guy) and he advised me that there was nothing he can do and that it didn't matter anyways because "the pharmacy is the money maker!" I couldn't believe that that was his response! That Walgreens is terrible and I'm sure it will get closed down any day due to thieves and not treating their customers with priority at the pharmacy
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October 2023 by Shira S.
All the reviews about the pharmacy being terrible are accurate. "Is it really that bad?" Yes, yes it is.Whether you're standing in line inside or in your car for the drive through pick-up, expect to wait 5-10 minutes MINIMUM per person ahead of you.I recently went at night, think it would be less of a mess (I was wrong). I had ONE car in front of me and still had to wait 15 min. I wanted to leave but someone was behind me already. The guy in front of me was visibly frustrated, often waiting a VERY long time to get an update while an employee looked for his prescriptions only to find out it was delivered to the wrong address. The guy left again to check for more info (again, taking a long time and seeming very disinterested in helping) so the driver sped off, literally running the stop sign because of how mad he was. Was that the right thing to do? Absolutely not. Do I understand his frustration? Yup!I take medication for my mental health and I have to be consistent. I received a text saying it was ready to be picked up, after having it be out of stock for a few days. After this whole ordeal with the guy driving off, the woman who helped me (she swapped with the guy) said nothing was ready/in the system. Coooooool. I looked into it, and guess what! They cancelled my prescription :)))) no email notification or text about that. So at this point it's 1+ week of no medication.I tried calling, and kept having someone pick up, then put me back on hold and repeat for 20 minutes only to lose hope. Im going to ask my psych/doctor to never send things here for me, or anyone else.This Walgreens better be careful, people's livelihoods are at stake.
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September 2023 by Suzanne K.
Positively the worst pharmacy I have ever experienced. The employees are slow and cold. I have often waited over an hour and nothing changes. Please get some trained staff.
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September 2023 by Kyle M.
This is the worst pharmacy ever. Don't ever go here or call here. This place has no customer service what so ever and never has the medication you need. If I could leave a negative 5 star review I would.
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August 2023 by S B.
This pharmacy is the worst. Staff are not competent and are not informed. And in addition, waiting time is unacceptable.If I could zero Stars I will.
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July 2023 by R W.
The in store sale item's price should be identical to what advertised on line or at least make both prices known so customers could make an informed decision if ordering on line or physically purchase it in the store themselves.Rolando Z. Jr., store# 2126 manager, did drop everything he was doing assisting me matching the sought item's price on-line. While I wish I could say the same to all their staff @ this store, Rolando Z. Jr.'s dedication and willingness to assist are commended.Thank you Rolando Z. and Walgreens!
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July 2023 by Alana Mason
24 Hour Pharmacy and store. I was out much too late and knew better. So trouble found its way but San Carlos Police Dept were on the scene promptly. They and Walgreens staff were great about keeping me safe when
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July 2023 by Google user
24 Hour Pharmacy and store. I was out much too late and knew better. So trouble found its way but San Carlos Police Dept were on the scene promptly. They and Walgreens staff were great about keeping me safe when
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June 2023 by Sanfranswty
24 Hour Pharmacy and store. I was out much too late and knew better. So trouble found its way but San Carlos Police Dept were on the scene promptly. They and Walgreens staff were great about keeping me safe when