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“I've only gone in this store to get cigarettes and lottery tickets, but Rony gave me a tour of the place and if I were a cigar smoker then I would really enjoy the atmosphere. Great customer service, and friendly people always.”
“The very best prices. I really like these guys. Also they help me out to my car when I need help. I would give 6 stars if I could. If I lived here I would shop here all the time.”
“Great customer service, reasonable prices. Not the lowest but close.I got a torch here and the ignition button stopped functioning. I called and they let me exchange for a different torch only paying the difference. I really appreciated the flexibility and the effort they put in to make it right.By all means I think the customer service far out weighs the tiny price difference especially since so many people can get things online for so cheaper. Happy to have bought from them and I will continue to do so as they are a good small business.”
“5 stars for all the Total wine stores regarding huge selections, pricing, customer service assistive and friendliness.
1 stare for rewards program. It is one of the most pitiful and least rewarding programs of any retailer I've experienced.
For years I would enter my telephone number at checkout, expecting a "reward" to pop up on the card reader but that NEVER occurred. However, a new cashier recently advised that at checkout, upon customer request, the clerk needs to manually swipe a code to determine the rewards amount. He also advised the reward points expire within 90-days of purchase.
I feel the rewards program taints the store as a data mining program that offers little to the customer in return.”
“So I just left and the lady that worked there was super friendly and super helpful!! And even gave me really good advice how not to get sick...I would recommend this smoke shop to anybody!! Thank you”
“I decided to visit this location for the first time yesterday since Whole Foods is nearby. The location was a bit hard to get to because from where I was going, you needed to turn left onto Hillsdale court rather than Hillsdale Blvd. At the store, the clerks were very helpful and friendly. One lady told me what the store's favorites are from their recent tasting as well as the customer favorites. One of the recommendations was spot on. I had a few bottles in mind coming in and checked all the bottles on the Vivino app and was able to narrow down on some bottles. Great store and friendly staff!”
“The customer service here is A-1 They are always kind, courteous, inviting, most of all honorable. There was a situation one day, where I gave them too much money, and I hadn't realized, when about to walk out, they stopped me and told me I gave them too much money, then passed me back my money. Their products are always fresh and prices are fair. The shop is neat and clean. I definitely recommend this smoke shop.”
“Amazing selection of cigars and a great lounge. What sets this place a part from any business is the impeccable customer service. The gentleman Dale is very accommodating and helpful...willing to go the extra mile. He greeted me at the door and walked me through the vast selection of cigars. I would definitely be back!”
“This place is the best I’ve ever been to. I came in from out of town and needed to find a specific product and the gentleman that owns or runs the place was fantastic! He didn’t have the one I wanted so he called his partner and within 30 mins it was there! Thank you”
“This is the place for any and all of your tobacco and Head shop needs at the best prices in Redwood city. Plus all kinds of gifts for the hard to shop for. And the owner won't try to sell you something that you don't need. Did I say Best prices!”
“Great employees, nice and efficient! Just a question for the owner if he sees this, what's your return policy on unopened edibles? Bought two of the same kind, only opened one, tried it and didn't like it much.”
“Cigars, Cigar, cigar acessories! Top brands, good prices, knowledgeable Service!Stay & smoke in a comfortable leather chair! Stop in, meet The Don, You’ve found Your New Favorite Den!”
“Did online ordering. Took 12 days from order date to receive product with their Id check system as a added step you have to take after the fact. They did however have the item i needed under msrp and under other current available sales around the country and free shipping.”
“Thank you to the lady named Lucky at the front for helping me get what I needed swiftly and courteously! Thank you so much and I'll definitely be back when I'm in the area ?”
“Couldn't find a glass tank replacement anywhere on this side of the Bay Area, not even at actual Vape specifics shops. This guy had replacements, coils, and everything else you would need in case of an emergency. Great price as well. I had purchased 2 pieces of the glass for the tank and accidentally left one behind. The man didn't realize that the case he gave me was the empty one. Simple mistake, he was so helpful and gave me my other tank. Great business and would recommend to anyone needing a last minute solution.”
“I had a great buying experience. I came in here looking for a simple bong, but I was instantly sold by the charming owner of a beautiful piece far beyond my initial budget. I love it and it was worth every extra penny.The first piece I bought here actually had a broken percolator, but I brought it back in the shop next day. The man who runs the shop quickly provided us an exchange. He was cheerful and kind. I will be back for all my smoking just to see his smile again. Would recommend!”
“Awesome shop to stop at if you're downtown Palo Alto and need some cold drinks, snacks, or something to increase the enjoyment while eating or shopping good price but be prepared to pay for what you want plan to visit often if you enjoy vaping I purchased one it's very true to it's application as needed”
“I've been going here for a good while now, the selection is great, the location is nice, the store is clean and the people who work there are very friendly and approachable. I've never had a bad experience going here”
“Steve was amazing, a few weeks back I bought a Smok RPM lite from these guys, through no fault of their own the device broke. I called them up and asked if there was any chance at repair. Steve said come on in lets see what we can do. After taking a look at it he stated that unfortunately the device was shot but he was more than willing to make an exchange for a similar product. Offered me plenty of exchanges for different products but in the end I went with a new pack of coils and juice for the mod that was in my car. Pretty much the price of the RPM device itself. If you have any doubts about the customer service here, let this review speak for itself. Steve was incredible, knowledgeable and kind.”
“Been There Forever And The Cigar Prices Have Always Been The Best, They Do Piercings On The Same Day And They're Very Clean... Nice Cashiers And They Make You Feel Like A Relative And Very Nice...”
“I was greeted by Ed who has a great knowledge of cigars and was the most amazing host. I smoked a Davidoff Late Hour and enjoyed the company and great ambience. Ed really made it a great experience! A+”
“Overpriced compared to where I usually go, but I was in a pinch and the gentleman there was kind and helpful. They had what I needed and I'll return if I'm in a pinch again.”
10AM - 11PM
411 Lathrop Street 411 B, Redwood City
Tobacco Shops
“Wooow nice please congratulation to the new owner I like how he fix this place and nice costumer service. Really recommend it. They sell vapes and juice for cheap price and affordable. Try them out.Note: First thing I thought they don’t have parking spot and just found out they have little entrance for parking next to it. Amazing ?”
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“Best smoke shop in the bay area!!! Best service, best owner that I’ve know for 21 years. Support this place guys. The prices are awesome, the service is awesome, and the products from tobacco products at Cigars and More that’s the same owner, to all the products in Dabit, are top of the line!!! Ronny is an awesome person and so are all his employees!!! ???❤️❤️❤️??????”