-
November 2023 by Daniyar Tl
Customer service is terrible!!!Never back again,lose half day for simple purchases.
-
May 2023 by Steve Hunsader
Getting good customer service is always a plus, but it doesn't really happen here. I've RELUCTANTLY come here to purchase truckloads of material from them, because they're the only ones in town that carry it, or because they're more competitive on price than anyone else. If you go to the store recognizing that it happens slower here than normal, but you'll probably get the best price in the area, it takes some of the sting away. ALSO, come AFTER the rush has gotten through, and you might get serviced quicker.
-
December 2022 by FLASH GORDON
Not open during posted hours. I'm here at 4pmNot coming backI drove 15 miles to get here and they are closedI'm really passed at these guys
-
November 2022 by Elaine L.
They were cool about giving me or selling me samples for a backyard paver project. There is a small wait for help at the counter but otherwise it's a low pressure show room. I recommend them to anyone that is about to start a landscaping project.
-
October 2022 by Lil Joker
the do not answer my calls it is now 4:40 and this was my fith call and nothing they advertise they close at 5 pm and they stop answering call at 4
-
September 2022 by Giovanni Bruschi
Always great Service and selection, I bring clients here often.
-
August 2022 by Carlos A.
Horrible Horrible customer service!!!I will never do business with this company again.Purchased some material for an outdoor project and had some material left over. They would not take any of it back. Said all sales are final?No where on the receipt does it say all sales are final!As a matter of fact you have up to 30 days to return.Possible re-stocking fee depending on the product which I completely understand, but this was product in stock and on the shelf. I would of been ok with that.The Manager and his useless employees need to be VERY CLEAR AND INFORM CUSTOMERS THAT ALL SALES ARE FINAL!! I rated it 1 star rating because it would not let me do any less than that
-
August 2022 by Twi T.
Awfully rude. Saturday at 2pm two people entered in front of me. Literally closed the door on my face saying they are closed. Their timings are till 3pm. So now they decide based on how people look that they will give entry?They are not getting my business for sure.
-
July 2022 by Paul H.
Larry in San Jose and Juan in San Carlos were great. Very helpful for all my questions and planning my hard scape project. No problem with supply and often got follow up deliveries same day or early the next. Great service.
-
July 2022 by Rodney Chow
yeah , agree that this place got horrible customer service, they won't inform you if anything goes wrong. place one order and waited for ages and they will have excuses after excuses but still no one seems to be responsible for the mistake they made.
-
May 2022 by Marco L.
people were so friendly and helpful specially Kevin who married a Filipino !!!kudos to this team
-
April 2022 by Edward W.
Yes, it isnt the boujee hardscape places that you would need to take out a loan for. However, at garden supply, they are a no frills, hard working crew that has a HUGE selection on pavers at competitive prices in favor of the consumer. They are a small business, so maybe phones calls dont all get answered. What i will say is dont give up, keep calling and/or email them. They are worth it, and they will most likely have what youre looking for. The associate that helped us was Jason. The crew in the yard is headed by the "Tio", an older associate who is this sweet, hard working gentleman focused on getting the job done while taking care of you. Most of the poor reviews are pointed at customer service. my experience was really good. But again, my expectations are tempered in knowing that this isnt some horrible, boujee, expensive supply store. They are a small family business that might not be perfect, but theyre doing their best at competitive prices. Although, one review said it best that it is helpful to know exactly what it is youre shopping for before coming; it just makes everything easier. If this is a struggle for you, definitely use a contractor as a point person. But other than that, this place really has it all. I highly recommend garden supply for all your landscape/hardscape needs.
-
January 2022 by Cilla York
Worse possible place with incompetent staff that never answers the phone.
-
December 2021 by Luciana Magnum
A great place for garden needs. All the materials for gardens are here and I don't need to look for it in different store. Well-mannered employee and clean place.
-
October 2021 by Gabriel Freitas
Horrible customer service. People are rude and seems they’re unhappy for working in this place. Specially the woman behind the counter.The old man that works outside is really nice! The good exemption.
