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December 2022 by al c.
Visited the store in San Carlos recently, looking for a gift for my wife. The salesperson was very helpful, knew her inventory and I found a wide selection of items fairly priced.
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December 2022 by Lenore H.
I was happy to find a clothing store in San Carlos with clothing I like. I found a sweater I wanted but didn't have time to try it on and usually prefer to do so at home. While the salesperson was processing the sale I asked her what the return policy is. I had her repeat it twice and definitely got the impression that it could be returned for a credit card credit within 7 days. Today I returned the sweater well within the 7 days only to have the woman who I am sure is the owner tell me in a very clipped voice that she was giving me a credit to my card but she didn't need to do so because the policy is NO credit card credits at all. When I questioned her about this she said more than once "Your Welcome" which came across as condescending since I hadn't thanked her and wasn't finished commenting on what I had been told earlier. I asked her if there was a sign near the desk alerting a buyer that it could only be returned for store credit and she said no, and thanked me again in the clipped voice for my "advice". She had said earlier "it's on the receipt" which is no notice to the consumer after the fact of the purchase. Not sure I would recommend the store unless purchases will definitely not be returned or you're a regular and know you'll always be able to find something else. The owner needs an attitude adjustment, and a sign at the desk with the policy clearly stated.
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October 2022 by S L.
I don't write a lot of reviews, so please understand me when I say how disappointed I am to actually have to write this. I went to the store with the intent to buy some gifts for my wife and daughter, but the store owner (on her phone) and her staff where very unhelpful, a but rude and a bit condescending. As a 20 + year San Carlos resident, I want to support local businesses, but the way I was treated... they will never get my business and I would encourage anyone to look other options.
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June 2022 by Maria Chizhova
It's 5:20pm. Why the store is closed?
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February 2022 by Allison Simmons
Love this store. I know every time I go in, I will find a few things that have to come home with me. Everybody is so sweet and friendly.
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January 2022 by K G.
This is my go-to boutique when I need a special 'something' for date night, a special event, or to just pick up a birthday gift for a friend. Super helpful staff and they always make me feel like a million bucks with everything I try on. I love that they aren't "pushy" by trying to up-sell me on things, like some other places.
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March 2021 by Sheryl B.
Love the clothes! Little bit edgy, just enough for my style and needs. The owner is great and she's got some great gals working there too. My fav in San Carlos!
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March 2020 by Pam R.
Love this store! We moved across the country but I visit every time we are back in CA. They carry so many of my fave brands! I always find a cute top, dress, sweater or somethinf fun to wear. I love that it is a small business too.
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January 2020 by Carmen V.
Beautiful clothes, stunning window display, it is Valentine's Day yet? The vibes in these windows and the abundant of hearts indicate the time is approaching! Lovely, cute, not mega expensive prices, friendly girls. They have many cute books with Frenchie life style look and feel. You can even sit and read and browse in the sofas at the end of the store. Trendy and classic pieces alike.
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February 2019 by Angi D.
I love the store and the great people who work there! We are so lucky to have several darling boutiques in such a small town! Highly recommend Prairie!
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November 2018 by Chandra D.
I'm an online shopper because I don't like dealing with crowds and people. I'm not against brick and mortar stores, but I tend to be able to find everything I want on Nordstrom, Shopbop, ASOS, Anthropologie.com and so on. After a pretty terrible day I decided to drown my sorrows in a cupcake from SusieCakes, and as I was walking to SusieCakes, I noticed Prairie. It was 5:15 on a Wednesday, and I marveled that a local store was open past five. "That's nice! I'll stop in!" As I walked in I saw a couple of scarves I liked and a few things I thought might make good Christmas gifts. I was also pleased to see one of my favorite perfumes I usually get from Anthropologie (Go Be Lovely Coconut Milk) for sale. I was ready to buy. There were two employees in the store (older woman and college aged girl). They spoke to one another and never greeted or looked at me. I made my way around the store. They carried on with their conversation, and then the older woman said, "Okay, I've gotta go. I'll be back." She literally brushed against me as I walked by. It was at that moment that I knew I would never give this store my money. The girl at the counter didn't say boo as I walked out. I haven't been ignored in SUCH a long time while shopping at store. Even when I bought a Chanel purse in Paris this summer I was treated like a human being. People are always saying citizens should shop local and support local businesses, but if THIS is what it means to shop local, I'll have no part of it. If you were greeted and treated with respect, congratulations! Achievement unlocked.
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July 2018 by J D.
It's a women's clothing store, so why was I there? My wife asked me to return overpriced shoes she bought a few days earlier. So here I am walking in with my toddler daughter and asking the cashier to take the unworn shoes back. Surprise - they don't accept returns but would give me a store credit. This on its own is a good enough reason to never return, but what do I know about boutiques women shops... Anyway, I have no choice so I said sure, give me the store credit and I'll go away. The young cashier proceeds to play with the register for about 10 or so minutes with no success. Finally, she informs me that she doesn't know how to put a store credit on a gift card and tells me that the owner will be back soon. At this point, I am very irritated because I didn't get over $100 back and still at the store with no line sight of getting out. At some point, while waiting, I've asked the girl "Are you treating all customers like that?". Afterwhile I just went to sit on the couch to wait for the owner to process the return. 10 minutes later the owner casually strides in and after a short conversation with the girl comes to me asking if I am the guy returning the shoes. As I come to register she asks me if I was rude to her daughter (turns out that young clueless cashier is her daughter who just graduated from college and came to work at the store). My reply was - I haven't said anything offensive, but I do expect cashiers to be able to do two things - sell things and take returns. There is nothing else she is expected to do at the store and if she cannot perform either one of those two duties perhaps she should be better trained or not be left alone at all. Mind you, my tone is calm, polite and civil. I did let the owner know that the level of service at her store is way below expectations. As I was speaking to the owner she started to give me an attitude almost cursing me. I still remained my composure and the position that the service should have been better. Then she flips on me and saying that instead of store credit she will return my money on the credit card because she doesn't want to see me in her store. YES!!! I am so happy because there is nothing my wife would ever buy from her again anyway. So I just keep my mouth shut, let her do her thing (another 5 -10 minutes) and just walk away while that woman is still talking... Bottom line - IMHO - this is an overpriced store with mediocre clothing at best. The owner has a distorted sense of reality and has to train her staff on how to do the basic tasks. And the fact that her college-educated daughter cannot handle a tiny level of dissatisfaction is just too sad.
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June 2017 by Sarah Dunn
I like the beautiful design of the store, well chosen clothes and welcoming stafg.
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May 2016 by Chris Kowtko
Best go to sweetest boutique along the peninsula!!!
