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“I walked into a nice, relaxed vibe. I was immediately helped by Lolly. I'm older and not tech savvy. She helped me so I could email the label info to the store. She was absolutely wonderful!
Highly recommend this store.
Lolly, if you read this, thank you again so much. It really means a lot having people like you in the world!”
“Came here twice (for shipping paperwork and getting some documents notarized) and had great experience both times. The gentlemen at the front are well informed, informative, and friendly.”
“Great team there. ALWAYS POLITE AND COURTEOUS ?
HOWEVER!!!!! DO NOT PURCHASE THIS TAPE. ABSOLUTELY NO GOOD!!! Worked up a sweat ? just trying to…. work it after using. If you gotta have it just fold a piece to pull on after each use. Good luck!;-)”
“I had a fantastic experience at the UPS Store in San Mateo! The staff is always friendly and efficient, and Mickey stands out for his exceptional customer service. He goes above and beyond to ensure everything is handled smoothly and with a smile. Whether it's shipping a package or getting documents notarized, Mickey and the team make the process quick and hassle-free. Highly recommend this location for all your shipping and printing needs!”
“By far the best UPS in the area. Located in a small plaza with good options for food and drink! The workers here are diligent and friendly and always get the job done right. Oliver is especially helpful, he knows how to work the systems, printers, basically everything, and it's such a joy to be serviced by him. The energy here is always high and I've never had a better experience at an ups.”
“You can drop off USPS, UPS, FedEx, and DHL here. No running around to multiple stores with your returns! What's even better, though, is that the manager knew that if I wanted to return a piece of clothing to a European store, he had to complete triplicate forms for customs. At another provider, they were just going to let me drop it off. Highly recommend Post 'N More -- it's under new ownership, so they're waiting to get their LiveScan approved, a very lengthy process through the gov't for them.”
“This UPS has the best service! I only use their services because of their great attitudes and competence when it comes to returning things from Amazon. They are always so patient with me and efficient.”
“I stopped in for passport-like photos shortly before close (international drivers license). Frank and team were quick, took a shot that worked, and I was in and out - easy! They were courteous and attentive to the several customers in the shop. Where they went the extra mile: helping me get digital photos for a family member printed. Two digital sets were sent to them, neither perfect (shadows etc). Frank edited and was able to produce a print that was noticeably better than what we sent. No up charge, just solid service. Everyone who works there is pleasant and helpful. Thank you, Frank and team! Highly recommend!”
“I’ve been to the San Mateo UPS office on 41st several times. Every time the staff has been both friendly and fast/efficient in processing customers through the line. No ridiculous waits that can happen elsewhere.”
“Great staff at the counter!!?
I commend you on the excellent choice in hiring 115403 (forgot her name? )
She was very talented and helpful to find me the best alternative for delivering my valuable prints across country ???”
“Reliable, friendly service for important package mailing, excellent customer service for all needs (passport photos, printing, packing, notary, packaging supplies, etc.). Dimitri, Sharachandra, always knowledgeable and helpful! Thank you for all of the help you provide to our community”
“Came here with my brother to get a document notarized last week. Dylan helped us quickly and efficiently while being so friendly, and we were done and on our way in less than 10 minutes.10/10 will keep coming back!”
“VERY KIND, THOUGHTFUL people! I am moved to write this review because this store handled some complicated legal transactions for me; the store expertly handled my emailed documents by printing, delivering, mobile-notarizing, and express shipping to a third location. I appreciate their efforts and their kindness to me throughout. Emil and Bovna were specifically amazing, but I talked to a couple other people who were also so pleasant.”
“First time at this PO. Mind you, I've been to many, because I mail packages back home a lot. It was small but had all the necessary supplies for shipping, even a couple of local cards. Michael is not too friendly. I'd describe him as serious but polite, and that may have to do with him probably being the only clerk there. If you don't mind waiting and in no hurry, it's convenient for those of us who live in the area. He's a huge Warriors fan! From all the fan gear posted. Bay area sports represented, of course!”
“The Greenmail folks are kind and neighborly, much more "human" than the UPS stores in the area (avoid the grumpies at the T&C UPS store). They go out of their way to be helpful, and it's family owned and operated. Great service!”
“The workers here were very helpful when the systems were a little slow. They provided good advice for me to return a warranty claim without having to pay for anything.”
“I had a last minute notary today and called 5 places. No one could accommodate me. I saw the low score reviews for this location in redwood shores and called as a last resort. The gentleman that answered was very friendly and I spent maybe 14min from the time arrived until I left. The notary was really nice and patient with me. I had a great experience and I won’t hesitate coming here next time.”
“Outstanding service!
Sushil was really knowledgeable and efficient.
Qualities that were only exceeded by his politeness and friendliness!
First time I had a positive experience with a courier office!”
“Great service. Super fast and accommodating. It’s always a breeze to send out packages from this UPS. I never had to wait more than 10 minutes (even on crowded days). Parking is easy too.”
9:30AM - 5:30PM
405 El Camino Real, Menlo Park
Mailbox Centers
“I recently had to ship 10+ large boxes to NY and the team at The UPS Store in Menlo Park couldn’t have been more courteous and professional. All of the boxes arrived intact on the expected day. Perfect.”
“It was extremely convenient. I had an important meeting, but also had all my luggage with me. Being able to store the luggage safely right near the meeting was incredible.”
“Albert goes above and beyond!
I fully entrust and can rely on the team at this store. Albert goes above and beyond to ensure myself and other customers are taken care of and when there is an issue he is attentive and follows up and takes care of business in a professional and sincere manner. UPS should be proud to have such high caliber representatives such as Albert who is the face of the company on the ground floor smiling and staying as long as necessary to complete the task despite unlikely being compensated for the additional time without hesitation or complaint. Thank you Albert for all you do!”
9:30AM - 5:30PM
2625 Middlefield Rd, Palo Alto
Mailbox Centers
“Had a recent easy-peasy Amazon return drop-off. In and out in less than a minute. Plus they handle my Chairish Drop-Off-and-Go orders. These take a bit more time, but they get the job done and the items (often large and/or breakable) arrive in perfect condition.”
“I came here after a horrible experience at a San Bruno UPS store. The people here provided me an excellent service, going over all my returns and sorting out the mistake that the UPS in San Bruno made. Definitely the store to stop by if you want an excellent customer service.”
“Never been more impressed in an ups store, much less any fed ex or anything of this kind.
Manny was working multiple stations, operating on his own and getting customers what they need, in and out with a professional attitude, quickly!
Helpful, polite, and sharp - Manny was on top of every aspect and he knows his customers.”
9:30AM - 5:30PM
63 Bovet Rd, San Mateo
Mailbox Centers
“This is my go-to UPS store because parking is easy and service is fast. I’m always happy if Alex is working because he’s super helpful and friendly. I have dropped off a car load of large, prepaid packages and if there’s a line he just tells me where to leave my boxes and he takes care of them for me.”
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“The store representatives Jessica and Mariam, were joyful and very helpful with the questions I had. I even sent my sisters to come by to ship some packages. This store is awesome, so helpful and knowledgeable!”