Lucky is a grocery store known for its fresh produce and good selection of products. Customers appreciate the cleanliness of the store and often find it well stocked with dairy, beer, and wine. However, some shoppers have noted that it can feel understaffed at times, which leads to longer wait times at checkout, especially when fewer lanes are open. The store's location is convenient, although there have been concerns regarding employee conduct, particularly when handling theft situations. While some customers have had positive experiences with helpful staff, such as those who assisted in ordering specialty cakes, others have raised issues about food handling practices, like the lack of proper wrapping for cooked items. Additionally, changes in aisle layouts have caused some frustration for long-time customers who are adjusting to the new organization. Despite these issues, Lucky remains a popular choice for everyday shopping needs, especially for those looking for fresh fruits and vegetables.