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March 2024 by Evan Snow
In general, people who work in ergonomics are good folks, but even so, Nick and Annada at ErgoDirect rise above the field as one of the most patient and thoughtful sales teams I've ever worked with. They really care about your well-being and finding you the perfect chair. They have a surprisingly large number of demo chairs available to try out, and those chairs have a wide range of customization options, so you're guaranteed to find something that works. The quality of the chairs is much higher than the big names like Herman Miller, Steelcase, and Haworth. Those big companies have the capital to produce products quickly and invest in the most modern e-commerce solutions, but they miss the most important component which is to make great chairs. The smaller companies may not have the fanciest website, but the quality and value of their chairs is much higher. Let my extensive research and leg work to find a great place to buy a chair be of benefit to you; there is no need for you to repeat the effort: go see Nick and Annada at ErgoDirect, you'll be happy that you did.
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February 2024 by Daniel Weiss
Excellent customer service! I contacted Ergodirect looking for some spare parts for an old monitor arm thinking they were the manufacturer (they weren't) and Christina graciously worked with me to identify which part I needed and contacted the actual manufacturer on my behalf to see what they could do. Turns out they still have exactly what I needed and offered to send it to me directly along with a few extra spares, at no charge and without having to go dig out an old receipt--they just wanted to help make a customer happy. I am thrilled to keep these mounts from ending up in the dump and will be keeping them on my short-list for monitor arms and the other accessories they sell.
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February 2024 by Kristine Banfield
ErgoDirect has impressed me. They create these amazing ergonomic chairs but not only that, they also build them to your specific size. I am 5'0" and most chairs are designed for taller people. I was excited to find a chair with all the features, options and customizability. In addition, their customer service knocked it out of the park. A representative reached out to me upon receiving my order to make sure that I was ordering the correct cylinder size and the correct arm rests based on my size. They were patient while I took measurements and thoughtful to get all parameters including my desk height. I was blown away by their customer service, thought and care with my order.My order was prompt and delivered before promised. I have my chair and I am so pleased and feel confident that I have the right fitting chair. You won't go wrong selecting a chair from ErgoDirect. Thank you so much!
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January 2024 by Jiyoung Im
Wanted to share a great customer experience I had with ErgoDirect, especially with Nick and Daniel.I ordered an ergonomic chair for my back pain and when the chair was delivered, I realized it was in the wrong color. ErgoDirect then provided a prompt response to my issue and scheduled a replacement to be delivered. Their customer service was very professional and timely. When I got the replacement received, it was not what I had expected and we had to schedule another replacement delivery (this was the manufacture's error again). The situation was a bit tricky but both Nick and Daniel went the extra mile to make things work and to make sure that I received the chair that I had ordered.While the experience of having 3 different sets of replacement wasn't too pleasant, I really appreciated all of the efforts that Nick and Daniel have put in to make things right. I will certainly order from ErgoDirect again for my next purchases.Thank you Nick and Daniel!
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December 2023 by Landon Lay
Christina Davis was extremely helpful to me when I was looking for the perfect ergonomic chair. She answered all my questions and concerns in a timely manner and very thoroughly. She is a very nice person. Very friendly. I appreciate all her hard work in helping me find the ergonomic chair that was correct for me. I would recommend ErgoDirect for all your ergonomic chair needs.
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October 2023 by Ajay Sutton
I had a great experience with ErgoDirect. The sales rep I worked with, Annada, was so helpful. They went above and beyond what I expected to make sure I ended up purchasing a chair that was right for me.
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September 2023 by Thomas “Tommy” Buljan
Fantastic experience! Needed to get a task chair after my old (15+ year!) one fell apart. Came in and the owner not only helped me find a perfect replacement task chair, but also added arms to it so that it could fit my preference! He was very informative and handy, and I plan on coming back soon so that I can ensure that my office space is as comfortable and healthy as possible. It is good to invest in your posture and body!
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August 2023 by Thomas B.
We went in to look at office chairs because it is difficult to just order one and know if you will like it! We didn't realize the show room was by appointment, but they were so kind and allowed us to come in and try the chairs anyway. I found the perfect chair for me, literally the exact thing I was looking for! And Nick came and made things even better by adding arms to it since we weren't sure if we wanted to go armless or not. The entire experience was fantastic and I am so glad to meet people who actually care about physical health and how your equipment in the office can impact it. I will be coming back soon to get a standing desk adjuster!
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July 2023 by Rick Nathanson
Great people make a Great Company. That's been my experience with ErgoDirect. Even though I am not related - they were able to lead me in the right direction, get me a great deal and wish me the best. I will continue to shop here first for my office furniture needs. Annada was the best; knowledgable and helpful.Thank you and all the best.
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April 2023 by Jason Krellner
This review is for the online experience. I came here for a CHIEF monitor arm. Once I placed my order I was contacted because it wasn't in stock. I was offered another product that actually better fit my needs. One of the pieces of my product was broken when I received it, and the seller worked quickly to send out a replacement part. Finally, I decided to return part of my order and they worked with me to set up an RMA and issued the refund promptly. ErgoDirect's customer service (Daniel) is insanely good! If they sell what you are looking for, do not hesitate!!!
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March 2023 by Michael G
I have had a fantastic experience with ErgoDirect! Nazan and Nick have been absolutely wonderful and friendly! They have been patient and helpful while I look for a chair that fits my ergonomic needs. They are very knowledgeable in ergonomics, and you can tell they know what they are talking about. I really appreciated how, during my appointment, Nazan struck the perfect balance between being helpful and giving me space to actually sit with the chairs. They have a small but well stocked showroom, which is so hard to find these days. They even worked with me to swap Office Master arm tops with arm frames so I could try out different combinations! They have been a pleasure to work with. I felt like they cared about the chair fitting me, instead of just trying to make a sale and push me out. I definitely recommend shopping with them. Also, Daniel at the front desk is super friendly.
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March 2023 by Jane Dulaney
Daniel V. provided extensive support while sorting out a very complicated case for our client's employee. His communications were clear, timely, and helpful.Facility teams that deployed the equipment even commented on how supportive the customer support agent was!Thank you Ergodirect for being a great company to work with!
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March 2023 by Michael Truong
My online shopping experience here was greatly facilitated by Christina. She helped me to select the products I needed to expand my monitor stand even though it was several years out of production and answered all my concerns. Exactly the way online shopping should be!
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February 2023 by Houman R
I was interested in the Neutral Posture 8000 series chair so I made an appointment to try out the chair. I still have not decided on this particular model but just wanted to thank the people at ErgoDirect for their professionalism and for taking the time to answer my all questions.Nazan was very thorough and gave me a very honest and detailed overview of the chair that I was interested in. I couldn't have been happier with my visit!
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November 2022 by Rathod Vijay
The great thing about the team at ErgoDirect is they care about finding a solution that fits your specific needs. They ask the correct questions to determine what equipment you need to satisfy your preference and taste. They are passionate about educating people on the importance of sitting and standing ergonomically. They deserve their 5 star rating.
