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June 2023 by Sam G.
Very pricey Terrible customer service Take advantage of senior citizens - make delivery promises and not meet them Still owe us a refund DO NOT DO BUSINESS WITH THEM THEY ARE THE WORST
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June 2023 by Sam G
Very pricey Terrible customer service Take advantage of senior citizens - make delivery promises and not meet them Still owe us a refund DO NOT DO BUSINESS WITH THEM THEY ARE THE WORST I would give them 0 stars
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January 2023 by Fraser Street
Extensive showroom of high-end bathroom and kitchen fixtures. Knowledgeable and helpful staff.
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January 2023 by Tim H.
As Palo Alto's number one kitchen and bath remodeler I've had the opportunity to work with Decorative Plumbing Supply on over 200 remodels. The sales floor staff in knowledgable and friendly. Their showroom is extensive and has many different lines of plumbing fixtures that meet any budget. BIG SHOUT OUT to Ryan, Marcus and Tony!
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December 2022 by Noel Y.
As a kitchen and bath designer, my favorite place to shop for projects is DPS. Remodeling is a difficult enough process, so having great customer service is key to make the project go smoothly. I always work with Marcus, who is fast and accurate. He also gives me great recommendations and shows me all the latest products. DPS is my go to plumbing supplier in the peninsula. They take care of you and fix any issues that may arise quickly and reasonably. Highly recommend!
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December 2022 by Mana L.
I was very happy with the large selection, representing one of the best brands and the customer service I received from Decorative Plumbing Supply. The staff are very organized, knowledgeable and extremely professional. The owner is very much on top of things, and very customer friendly. I will not hesitate to work with them again.
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October 2022 by Sandra S.
My most recent experience here was excellent. The customer care, the knowledge the guidance and the honesty is beyond impeccable. I always feel like they always want to help and they don't seem burdened. All my products were ordered and received in a timely manner. Got the tub today and the driver called the night before with a guesstimate then in the AM for a 10 min window. It has been flawless. I feel like they were super helpful and value me as a customer. Thank you Team DPS!
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September 2022 by Lance Houseman
Broad range of high end bathroom equipment. Great selection of Toto toilets and various shower steamers. Service folk were not pushy and were ready to help.Store is located on south side of the buildings, easy of their warehouse.
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August 2022 by Wing Sze Wong
Very helpful and friendly!! Looks quite high end
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May 2022 by Brandon Knitter
Marcus is awesome. Very knowledgeable and helpful.
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April 2022 by Marin D.
Beautiful showroom! I was able to find all my bathroom and kitchen fixtures here. Marcus was kind enough to show me around and was very patient and thorough in explaining how everything worked, my god how plumbing has changed!!! Staff is friendly and they have dogs running around! My kind of place!
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March 2022 by Frankly L.
Great selection. Really helpful staff. Will come back for future projects.
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March 2022 by Dennis Yturri
Very attentive !
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February 2022 by Carrie S.
I got fantastic, speedy, well-priced service from DPS. After leaving a voice-mail at the general number, Leslie (sp?) got back to me right away to schedule a next-day session with Nick Maffei. He listened carefully as I described bathroom fixture changes and showed pictures from my phone. He helped me choose new plumbing for our shower/bath that could accommodate the height of my 6'6" husband and glide down easily to little kids. I appreciated the quality of the products he showed me and the prices were very reasonable, especially when I checked other vendors on line. I was able to receive the items the next day from the warehouse and get the installation and retiling done over the next two days. Nick Maffei was great about quickly getting me an additional part to complete the job. So impressed with the people, products and way I was treated. Definitely coming back!!!
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November 2021 by Ritz D.
I have been working with DPS over the last 3 months to order plumbing supplies for a huge home project. What I have received is consistent and efficient service that I can rely on. With large projects there are misses and order changes that are unavoidable; DPS has supported me through all of those. They have a large collection of items on display in their showroom and it was great to be able to see and experience what I was ordering instead of just looking at a picture online. And, last but not the least, this review would not be complete without a shoutout to Nick, who has patiently worked with me and has always helped me in a timely manner. Thank you!
