-
January 2025 by Shrikant Latkar
They did good work on my car, but very poor communications and it took almost 3 months to get the work done. They never called to give an update (even when they said they would), had to repeatedly call them to know where things stand. The front desk support also was not much to rave about either. Customer empathy seems to be missing across the board.
-
January 2025 by Mike Maletic
Very impressed with the speed and professionalism and quality of the work.
-
January 2025 by Charles Adams
I had a very good experience at CARSTAR Chilton Auto Body in San Carlos. It was easy getting the process started. Then, I got regular updates on the status of ordered parts and repair progress. I strongly endorse this company for its service and repair expertise. Charles Adams
-
January 2025 by GHo Peng
Very nice staff! Around the corner. Nice and warm. Feel cared!
-
January 2025 by Richard Hokamp
Chilton Auto body was great to work
With and did a very nice job.
I have used them in past years and will continue if needed again.
Richard Hokamp
-
January 2025 by Besufekad Yirgu
Got my car done. Great customer service but take too long to get youe car done because of high demand.
-
January 2025 by Sudhakar Venkatesh
Very professional and courteous staff. Excellent work done on my car. Appreciate all the work. Thank you !!!
-
December 2024 by Boris Dus
I got my Tesla Y fixed in a week, which is great.
I've been waiting for parts from Tesla for a 5 weeks that is not the shop's fault, however initially I got an estimate of just 2 weeks.
Then I was asked to sign a paper that in case GEICO might not cover my repair with official parts, I would have to pay for it out of pocket and I was told about it after 5 weeks waiting for the parts. It was due the shop is Tesla authorized organization and can't use not OEM parts. This was also strange. They might share this information prior I paid the deposit and had to wait until parts arrived for a month with this shop.
Overall I'm pretty happy with the service and the repair, but I wish the communication about the steps and overall process were more clear and estimates were more realistic.
-
December 2024 by Jon Levinson
I brought my car in for an estimate. The estimate or took many pictures of the damage and told me that an estimate would come to me in a few days. It is 3 weeks and I have not heard from them at all.
-
December 2024 by Laura Cooke
Amazing, fast, reliable service. Clear communication throughout the process. No hidden fees. Friendly, honest, knowledgeable professionals. Highly recommend. 10/10!
-
December 2024 by Jeffery Lewis
CARSTAR Chilton Auto Body San Carlos is awesome. They did an absolute wonderful job on my RIVIAN R1T looked like it came right off the assembly line very pleased great communication very friendly staff highly recommend.
-
December 2024 by Mark Anderson
Super busy place and had to wait longer than anticipated for repairs. Quality is very high! Staff is exceptionally helpful and cordial. Worth the wait
-
December 2024 by James Cummings
Did a great job and they were fast! Excellent customer experience. Thank you! Hopefully I won’t need the service again but if I do I’d definitely return.
-
December 2024 by Tod Fryfogle
Top notch service all the way around. Best Autobody shop in the Bay Area
-
December 2024 by Sue Datta
Prompt. Efficient, and speedy delivery! Highly recommend this for Tesla repairs.