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June 2024 by Lissette Moreno
amazing place I’ve taken both my senior cat and my dog Nala to get their nails trimmed and they are fast and efficient, they also do a great job!!!!And. they have a Very friendly staff ❤️
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April 2024 by Stephanie C.
Great neighborhood pet store. Friendly vibe, good products, and great service. My dog is obsessed
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February 2024 by Elizabeth Barnard
Friendly, fast, and convenient. Sara loves our corgis and takes great care of them.
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January 2024 by Susan L.
They've taken excellent care of our dog and cats through the years! When special ordering items, they went above and beyond to follow up and let us know they arrived. They do a great job with our large breed dog's nails and always are helpful when we're shopping. Friendly and knowledgeable team. I highly recommend them!
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November 2023 by zheng y.
Lovely pet store that has everything you need! Staffs are very friendly. I found the cat food price very reasonable as it is sometimes even cheaper than Petco!
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October 2023 by deyanira solano
Terrible customer service. ?
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October 2023 by Chris Manton
Great cuts, excellent service and a tasty treat afterwards
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September 2023 by L S.
Love this store. Always super friendly service. We have our cat's nails trimmed here. It is quick and painless and our cat is not petrified. Good stuff to purchase - lots of nice items for impulse buys.
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September 2023 by Angela R.
Went to Bow Wow Meow in Menlo Park to have my dog's anal glands expressed. They took her back for maybe 10 seconds and said they were able to get a little bit out. ($30 plus tip) I was not impressed with the staff at all and got weird vibes from them. Brought our dog home and she continued to scoot around. I called the San Carlos location and asked if they had the same owner as the Menlo Park location. I was told yes in fact it was the same owner. I expressed my concerns and was told I could bring her back in and pay another $30 for the same service I just paid for. Are you kidding me? How about offer to do the service right that I already paid for. No thank you.
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August 2023 by A. L.
Eh. Look, I understand small businesses need to raise their prices in order to compete with large-name chains. But if you want someone to choose your small business over a corporate chain, at least have the customer service to go alongside. This place disappointed on multiple sides. Some items are more than DOUBLE what you would pay online at a store. Again, I'd be willing to spend extra money on a small business if they have the right customer service. The woman with the red streaks in her hair did not seem to care about the customers. She seemed annoyed, and the entire 20 minutes I was in the store, she didn't say a word to me aside from "excuse me" as she walked in front of me to put away some merchandise. I will say they have a ton of brands you wouldn't find in most pet stores but mostly online. If that's all you need, then the store would be worth visiting. Overall disappointed. I spend a good amount of time in the area and will likely visit Petsmart going forward.
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August 2023 by Mimi Roosli
Awesome place my dogs bee line it for this store when we get near.
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June 2023 by Farah S.
Always great grooming from here. One time I tried a mobile grooming service because Bow Wow Meow was fully booked for another month, the groomer claimed my gentle old dog bit her finger (he'd never done this in the past with multiple groomers at different places). I went back to Bow Wow. Bow Wow's groomer said there was no indication at all that my dog would bite a person. Never any issue here and they always groom my dog so well. Highly recommend.
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June 2023 by Emily Martinez
Great customer service very welcoming!!!
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June 2023 by Araceli Campos
Great customer service
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June 2023 by Shan Ouyang
The staff is friendly and our labradoodle came back on time and okay. However, the look was completely not what we communicated. We specifically mentioned we liked the way our dog looks and do not want to change that, just trim the smallest extent, maybe a little bit in the eye area if it blocks the view. However our boy came back completely shaved down and the face is unrecognizable! Very disappointed. I hope our boy's hair grows back quickly. Photos showed the before and after.
