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November 2023 by Diana Pohlman
I had a very enjoyable experience and professional conversation with the San Carlos staff. I appreciated their listening to me despite my anxieties about taxes.
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April 2023 by Rocsana Enriquez
I will never go this place ever again. Bad customer service, incompetent staff, and worse a rude manager. Very unprofessional. I was there for 1.5 hours. About my experience today: I called to schedule a appointment to get my taxes done and asked how much it was the man tells $125-$250 over the phone. I go in and we sit. The elderly men who assisted me can barely fill out the online form, enter numbers incorrectly and I often had to correct him to fix my name. At this time I was disappointed and a little nervous. He then went to grab someone to help him because the form will not go through and the staff that comes tells him "you have to fill these lines out" Like common sense. As I watch him struggle trying to see how much I will get from state and federal I am reading on the second screen thinking he hasn't even read these to me. I felt like I needed to review the forms before submitting and saying yes to anything. At the end he tells me I need to pay $326. I said "thats a huge difference from what he told me on the phone and amount and on top of that it took 1.5 hour watching him make mistakes. If you are working in a place I expect better since they are "professionals" dealing with confidential taxes. I am shocked of how I was treated at this H&R Block by their manager. She first tells me come in and SIT while she's standing on her standing up desk and since I look young she might of thought I was a little girl or something. She was so mean and upset not sure why. When we are told here is the manager we expect better service nothing to what this one showed. She needs to get some training and should not treat people inhumane. Unnecessary.
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April 2023 by Ana Perine
I want everyone to know that the cash register charged me twice for the service H &R provided back in March 10, 2023 by mistake, and ' til today March 17, 2023 they still havenot refund my money.not refund my money. not
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March 2023 by Rocsana E.
I will never go this place ever again. Bad customer service, incompetent staff, and worse a rude manager. Very unprofessional. I was there for 1.5 hours. About my experience today: I called to schedule a appointment to get my taxes done and asked how much it was the man tells $125-$250 over the phone. I go in and we sit. The elderly men who assisted me can barely fill out the online form, enter numbers incorrectly and I often had to correct him to fix my name. At this time I was disappointed and a little nervous. He then went to grab someone to help him because the form will not go through and the staff that comes tells him "you have to fill these lines out" Like common sense. As I watch him struggle trying to see how much I will get from state and federal I am reading on the second screen thinking he hasn't even read these to me. I felt like I needed to review the forms before submitting and saying yes to anything. At the end he tells me I need to pay $326. I said "thats a huge difference from what he told me on the phone and amount and on top of that it took 1.5 hour watching him make mistakes. If you are working in a place I expect better since they are "professionals" dealing with confidential taxes. I am shocked of how I was treated at this H&R Block by their manager. She first tells me come in and SIT while she's standing on her standing up desk and since I look young she might of thought I was a little girl or something. She was so mean and upset not sure why. When we are told here is the manager we expect better service nothing to what this one showed. She needs to get some training and should not treat people inhumane. Unnecessary and will call their headquarters today.
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October 2022 by First Last
I think they are out of business.I have been a client for years. And no one at this office will return *any* of my calls and emails. This has been going on for 18 months.Warning to others... I cannot even get copies of my past personal and corporate returns from them. Mine were damaged in a cross country move.I tried a different office, but they did not respond either. And then a third office - who eventually told me to contact an office of theirs that was even further away.It would seem that someone should alert the IRS and FTB that these guys will not provide copies of past returns that they prepared.
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May 2022 by Sergio López
Quick and easy . Less then 30 minutes for simple return
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April 2022 by Pal 125
I have used the service for years and have always been satisfied.
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March 2022 by Ron B.
The tax advisor was good. They were prompt on the scheduling. Problem is is when I ask what the cost is they had no structure at all. And when it came down to paying the bill finally with all the excuses that they were doing to elude the fact that they were going to charge a lot of money for a simple easy form. And the bill was outrageous $325 for Ez form. Make sure that you have some kind of coupon when you go in because it'll take you for at least half of what you're getting
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March 2022 by Kali K.
My husband and I have been working exclusively and ecstatically with HRBlock's Master Tax Provider Yvette Quock at the San Carlos branch for 14 years, even after moving out of state 2 years ago. She is absolutely incredible - obviously she is an absolute expert in her field but it is her commitment to being our true partner every tax season that makes us happy to see her every spring. Taxes can be scary, Yvette is spectacularly thorough and attentive and makes sure we understand everything. Not only does she fill us with confidence about our IRS filings but she is an absolute joy to work with every year.
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March 2022 by David Strom
fast service, friendly. I am a repeat customer.
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March 2022 by Kevonna Moore
This was my first time getting my taxes prepared at H&R Block so I was very nervous about my appointment plus I was having a bad day. When I sat down I realized I forgot an important document and after 10 minutes I was able to email them to Bhavna and she still managed to finish preparing my taxes in under 45 minutes, I was blown away on top of that she maximized my refund was professional and knowledgable and they have a screen sitting next to you so you can see what they are doing and that's transparency at its best! I came in having a bad day and left with my day ending well! I would recommend anyone!
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March 2022 by elizabeth guilhot
She is educated in the field, friendly and always available if I have questions
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March 2022 by tricia nieberding
My preparer is great, please thank Isabel for me 100%
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February 2022 by Rosana Albano
Because she been my tax preparation for couple of yrs. now. And I never had problem w/it.
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May 2021 by Charles Metoyer
Because we have an extraordinary agent who does a fabulously accurate and careful job in preparing our taxes each year. She is also open to questions and listens carefully and well. Her patience and diligence is to be admired. We are very appreciative of her expertise in the Tax Field.
