-
May 2023 by christauf uy
This financial center is in a good location in San Carlos. The place is clean and organized. It has a welcoming feeling when you enter. Mr. Bryan is knowledgeable in to what he is doing. He is a good listener and attended concerns effectively. I was being passed on from one branch to another for a couple of days until today. Strongly recommend to do business in this place.
-
April 2023 by Chris Yue (Chris yue)
This financial center is in a good location in San Carlos. The place is clean and organized. It has a welcoming feeling when you enter. Mr. Bryan is knowledgeable in to what he is doing. He is a good listener and attended concerns effectively. I was being passed on from one branch to another for a couple of days until today. Strongly recommend to do business in this place.
-
February 2023 by Donovin C.
Terrible experience here. Have heard horror stories from other people that have banked with them in the past. When you go into the branch you're made promises of what they can do for you and they do not deliver. Even when processing payments from one b of a account to another. They still have issues. Advice would be if you don't know what you're talking about don't say anything.
-
February 2023 by Mark C.
Worst Bank ever no employeess only 2 people workıng at san carlos brunch Honestly Boa should close all theır locatıon
-
January 2023 by Kelsey M.
With all the covid upheaval from the past 2 years, the branch is now open during business hours 5 days/week. The tellers are great, very friendly and doing their best with a small staff. I miss the old B of A before the remodel of about 10 years ago. The atmosphere was more welcoming. But I guess the changes were necessary from a financial and security viewpoint. I'm grateful to have a bank and ATM that I can walk to.
-
September 2022 by Mohammad I Mojadidi
Yet another BofA that is “temporarily closed.” Other banks on this very street continue to operate. I doubt it will ever open back up again at this rate. It is unbelievably frustrating banking with BofA post pandemic. They are severely understaffed, branches closed everywhere, and the few open branches have horribly long lines. This might be the last straw for me to switch to Chase. So unhappy with what Bank of America has become in the Peninsula and Bay Area at large.
-
September 2022 by K Hixson
Zaira was very helpful in creating a student account for my son and explaining the different options for his account! Really appreciate the great service over the phone and in person. Exceeded expectations!
-
August 2022 by Joty B.
After 20 minutes of waiting to withdraw my money the teller needed an override for a small cash withdrawal. The manager didn't come for 5 minutes had to throw in the towel and am closing my account to bank with someone who won't withhold my money from me.
-
August 2022 by Matt Walsh
It is unclear to me that this bank conducts business anymore. I have swung by there any number of times on any given day and simply is never open.
-
January 2022 by Christopher B
Consistently closed when other banks on the same street are open. I do not understand why they keep closing this branch. The next closest branch always has a huge line.
-
July 2021 by Happy Mom T.
Waiting for a banker but as soon as someone new comes in he starts helping her for a long time. I don't know why they earned 2 stars.
-
June 2021 by Adrienne G.
Empty branch. Guard opened the door for me so I didn't have to touch it Teller was super friendly & we both crinkled our eyes under our masks to show our happiness. You're so lucky I haven't had my Botox yet. Otherwise I'd be a mystery Quarters achieved, guard opened the door on my way out. Quick like a bunny. Mission accomplished
-
June 2021 by Elizabeth N Vince P.
After seeing ALL the Bank of America's in my area get 1 star or at best 2 stars, I now know why. Thank god I don't have a account here. The customer service is the worst. I see I'm not the only one who thinks they have RUDE EMPLOYEES HERE. Shouldn't that TELL YOU SOMETHING & get some CUSTOMER SERVICE TRAINING FOR THEM? Walked in today, I just wanted to see if they could give me change for a $20. The man who came to see why we were there said "we have NO CASH here". I was confused as this is a Bank. You do have cash. I believe it was because we are not white. He never explained why, he was rude & I felt like I was stared down the moment we walked into the bank. How in the hell do you not have cash??!!!?? Absolutely HORRIBLE SERVICE & RUDE RUDE RUDE PEOPLE WHO THINK THEY ARE BETTER THEN ANYONE ELSE!!! We went to UNION BANK & people were so friendly & offered to help me with NO HESITATION! Don't bank here! I have San Mateo credit Union & they are welcoming & help, NOT LIKE THIS BOA.
-
November 2020 by Mickey R.
I have been with Bank of America for over 30 years. I have my mortgage, 3 checking accounts and 2 savings accounts, and I have never been so disappointed in the Bank. This branch has been closed since March, while locations nearby are open, this one remains closed. I have a safe deposit box I cannot access without making an appointment. The bank has a phone number to call to make an appointment, but if you call that number it's the wrong number. If you go online to make appointment as they suggest from voice call, you cannot make an appointment because the bank is closed. So I waited on hold for the safe deposit team and I asked for a safe deposit box in an open banking center, and they said I need to go into the bank to request a new box at a different branch? They really don't make it easy. Why should I stay here when the Citibank in town is open snd able to meet my needs?
-
June 2020 by Elizabeth Lacasia
Consistently Terrible customer service process to resolve CC charge disputes. Waited on phone literally hours for assistance on several different occasions trying to resolve a single merchant dispute. Walmart only partially fulfilled my order, still waiting after 60 days to get my disputed money claim resolved. Three times talking with BofA, the claim they wrote up is inaccurate; I NEVER received the merchandise. Waiting on phone to talk with Merchant Response Team, currently on hold over 55 minutes as I write this description. Their CS employees are pleasant but can only do so much. Terrible company philosophy &, systems; B of A’s CC /banking customers are their lowest priority
