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November 2023 by m.k. Meintzer
I have a monthly membership to this place. I'm considering canceling because they do not do a very good job of cleaning the car. This last time I went, it was quite obvious that they didn't even touch the inside. I had to call the guy over to actually clean the interior. There were fingerprints everywhere on the doors and dashboard. And they did not even vacuum the back of the SUV. Dog hair was still everywhere. It was in the morning and was not even busy. Check their work before you drive off
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October 2023 by Fernando S.
They are laundering money for the Mexican cartel Los zetas and threaten me with the police department and the Mexican cartel so remember every time you go wash your car there you're helping the Mexican cartel to launder money
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October 2023 by Crystal B.
I always wash my car by hand but unfortunately no longer have the time. I recently moved to the area and was looking for a hand car wash place and came across this location. I was really impressed with the attention and care. The staff were nice and welcoming! It took about 1.5 hours for my car to get thoroughly cleaned. I will definitely be back! Thank you, Karin for your great customer service.
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October 2023 by Wei-Ai Tai
Decent place for a hand car wash, although it can get very busy on weekend afternoons. When they get busy, they have a tendency to miss wiping down the windows and windshield completely dry. Otherwise the service is fast, efficient, and friendly. $19.99 for exterior wash only.
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October 2023 by Neal L.
I've gone to three of the Auto Pride locations and found the San Carlos location to be the better. I had the unlimited wash subscription for two years, but canceled it due to buying a new car. I never transferred it because I was afraid of getting scratches. They used to use the same brush on the wheels with the body of the car which left scratches on my previous cars. I started washing my car at home, but still come here time to time when I don't feel like doing it myself. I have paint protection film on my car so I'm not too worried about the scratches. They must have recently updated their process since they use separate brushes for your wheels and body of the car. The service is great and the staff are friendly. They offer you detailing service, but they never push if you say no. They're like a one stop shop since they have a gas station and oil change service if needed. The cost is not too bad given the services provided with each level you select. I usually get the gold service which includes interior/exterior cleaning, vacuum and shampoo floor mats, tire dressing, wipe down of console and dashboard, inside/outside glass cleaning, and clear coat sealant. It used to be $39.99 but it recently increased to $43.99. They have a coupon on their website that gives you $5 off.They're one of the only car wash places that hand washes and doesn't use those gigantic spinning brush mechanisms. Those will destroy your car. The do a quality check after your car is done and if theres spots, they'll redo the wash for free. When it gets busy, they'll miss things but they're good about making sure you leave happy. I'm only giving 4 stars just because I've had to clean some areas they missed that I didn't catch while I was there which happens a lot. I'm meticulous about my car so I may have different expectations than most. I still would recommend this place because of the price and the service you get. I'm a repeat customer and I don't mind the drive since they're better than the Burlingame and Redwood City locations.
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September 2023 by Gill C.
As an unlimited wash pass member, this place rocks. The gift shop is one of the best places to get cards, gifts, and snacks while you wait for your car. The hand car wash is good for those who don't want the abrasive brushes on the automatic car wash places. They do a good job of vacuuming inside. Sign up for the monthly membership and you can go get the car cleaned as often as you like. Works for me especially since I've been doing lots of road trips lately. Anyway, good value and efficient service. Management is good and helpful as well. Don't forget to tip as the cash tip box is before you retrieve your car.
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September 2023 by TJ F.
The team here always does an exceptional job on the car. I've been to a few of the other wash places but I'm happy with Auto Pride
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September 2023 by Bo Aye
Decent hand car wash for the price. It's a hit or home run in terms of quality, never a miss. But they are nice enough to finish up the spots they miss cleaning if you point it out. Prices are good.
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August 2023 by Patrick W.
Purchased the monthly pass. Every week I'd go get it washed once and it would come out with water stains and everything still dirty. Takes them about 1 min to dry your car cause they don't even dry it .Stopped going and noticed I got charged again for another monthly pass without giving them my consent. They said too bad we'll stop charging you next time .. but until you tell us to stop we will continue to charge your credit card. I told them to refund me the money but they said you can sue us for all we care. You're not getting your money back and hung up on me This tells you all you need to know about the car wash.
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August 2023 by Brian Au
Nice place for a good hand wash. No rolling brushes to scratch your car but sometimes they rush and miss a whole panel while washing. Summer time is super hot on the blazing sun and if they don't dry it in time you'll get some hard water stains. Would be nice if the owner built a shade canopy for their workers and customers cars.
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August 2023 by Heta Gandhi
Car detailing and service was great. However, our dashboard showpiece was damaged and broken into pieces. The staff was upfront about it, apologized and also gave us a free wash voucher to make up for it.
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August 2023 by Bill D.
I recently subscribed both my cars to The monthly membership car wash plan at Auto Pride in San Carlos after leaving another local subscription car wash. I have a 2019 Tesla Model S that has had a ceramic coat professionally applied with two refresher coats and the vendor told me I should be getting the car washed by hand. After researching the various car washes in the area I found that Auto Pride was the only car wash left that does a 100% hand car wash. Their tunnel has only high pressure jets where soap, coatings and the rinse is applied after the cars are completely washed by hand. Other car washes that previously were Wash by hand have now switched to rotary brushes or polyurethane paddles in the tunnels.The Auto Pride folks seem to pay attention to detail. My wife's car has the outside only membership subscription but The employees would do the little things like open the trunk and wipe the water from around the rim and open the doors and wipe the water off the door frames so they would not drip later. Also on the tire shine, they would apply the shine chemical to the brush before they use it on each tire and the previous car wash I went to would just apply it once to the brush, then apply it to all four tires. These might be small things but they make a difference and show that they care about service.Even when it gets busy there, they have a large enough crew to handle the traffic. Based on previous experiences with other car washes and comparing them to Auto Pride, I would definitely recommend Auto Pride San Carlos to anyone that needs a high quality wash/detail job!
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July 2023 by Anthony J.
Always a great job, with excellent customer service. Welcoming staff that take pride in their work! Come here if you want a consistent wash, they also offer unlimited wash monthly services. Also no extra charge if you have a Heavy Duty truck model like myself.
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July 2023 by Kateryna Mamyko
This place used to be great but recently the service and the quality have declined.Attaching some pictures of a freshly washed car. One of the managers tried making excuses why the car is poorly cleaned and was talking unprofessionally to my husband, tried to upsale products instead of fixing the issue.
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June 2023 by Karina M.
I wish I could give this place negative stars. After damaging my vehicle with a 3+ inch scratch on my hood that went down to the bare metal, their manager, Karin(?) was absolutely rude and disrespectful, refusing to provide the location's insurance information and his manager's name, and claiming that it could've happen by a "cat scratch". He even went as far as saying "yeah, that's what everybody says" after I explained to him what happened. I'm sorry, but a cat's claws are nowhere near strong enough to cut through multiple layers of paint and clear coat, down to the bare metal, on a brand new car. The manager even called the police over and even THEY said that the scratch is way too deep to be from an animal or an object in the road. The shape of it matches with the motions they use to wipe down your car while washing it.I have had a platinum unlimited wash plan for over a year with these guys with multiple cars, spending thousands of dollars for their mediocre service and washes. I have a black car and it is NEVER wiped down properly after a wash. I drive off with water dripping all over the car every time, leaving terrible water spots, which turn into scratches, which turns into their people pressuring you to get a "wax for the scratches" every time. And they don't take no for an answer very easily, they constantly push until you straight up tell them to stop asking. What they don't tell you is THEY are the ones scratching your vehicle, and trying to upsell you on a service. They don't wipe down or vacuum cup holders, they barely vacuum the seats (I find debris in the backseat after EVERY wash). I was content with the mediocre service for the simple fact that this location was convenient, but after damaging my vehicle and having the "manager" behave the way he did? I will never spend another dime with Auto Pride again. Do yourself a favor and stay far away from this company and this location, especially. I was only paying $80/month, and now they're charging well over $100/month for the same services. If you want to risk damaging your expensive car with them, go for it, but just know that they will treat you the absolute worst if you accuse them of anything. Might even call the police on you too. Stay away from these people.
