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May 2024 by yoe L
Estebanco is of no use. I had an account and I had problems and they did not respond better. What they did is make me tired of my accounts. Be careful when opening an account with Estebanco. They are irresponsible and I don't like it.
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May 2024 by Trey Delaplaine
Even with an appointment, expect to wait 45 minutes or more past checking in to speak to someone.
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March 2024 by Valeria R.
Worst Wells Fargo ever. You will be waiting in line for about an hour. There are only two cashiers. And about 30 people in line. I would just avoid this one and go to one a little farther
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January 2024 by B M
Mr. Brandon is excellent cooperates the customers.
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October 2023 by Luis Hernandez
Great Advisors and bankers. The best branch in the area, highly recommended to visit this branch. Kudos to Raul for his support!
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October 2023 by Vineeta C.
Currently at this bank as my mom cannot stand in line due to her knees being bad and she's handicapped. Currently 9 people in front of her and 9 people behind her. Finally i told her to go the seat that has the handicap sign posted on the window and the banker tells her to go back in line or go to the atm machine! Wow!! Unacceptable! She said her knees hurt and he finally helped her. I see so many other elderly people with canes standing in line with only 2 bank tellers. Total of 14 people in line.
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February 2023 by Mr G.
This is a very crowded branch...San Bruno seems to be hub of lots of things. My transactions have always gone well though sometimes the lines have caused me to turn around. Given the bank hours all over are reduced and that Saturday hours are limited and or non-existent this branch will have to do...suggest an appointment and or a very early arrival.
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January 2023 by Anita C.
Made an appointment at the branch. Was late due to traffic and sat there right at the 15 minute mark. Waited there another good 5 minutes but nobody came by. Well they didn't acknowledge me at all so went and ask someone if there was a check-in counter or anything. Get blasted by the service person to say that well they only keep your appointment for 15 minutes. Well technically I was there at that time...Well go sit there for another 15 minutes as punishment and see if someone can help. After my punishment for 15-20 minute, somebody comes by and says that you need to make an appointment.Great Customer Service!!
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December 2022 by Kevin Embertson
First time at this branch and waited in line for 45 minutes to make a withdrawal. Teller told me it’s normally like that there.Walked down the street to make a deposit at Chase. Teller was very friendly (there was 5X the amount of tellers working compared to Wells Fargo) and my total visit lasted a few minutes. Might be time to switch banks.
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November 2022 by Vince W.
Always a line. Tellers get paid by the hour. They don't care if you wait 5 minutes or 50. If you don't believe, you can try. All commission based staff take appointments and don't do teller work. The banking in-person industry has morphed into sadness and parallels how we are treating and respecting people's time.
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July 2022 by BAM Casino Parties
It's just your friendly neighborhood bank.
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July 2022 by Aymen Bouguerba
*** Raul *** thank you so much you are so helpful sir ?? you are the best ?? wish you the best
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March 2022 by usend express
I don't understand how they can leave bad comments to this branch, those people are the best, I've been to almost all Wells Fargo branch, this is my favorite, customer service is 10 stars, not just 5, everyone is respectful, kind, helpful, they always make you feel welcome, we tend to always read the bad comments and ignore the good ones, I recommend this bank 100%. They are all very professional and know their job.
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May 2021 by Terran Protoss (Justme)
I visited to deposit a check and there was a line outside. It moved and got my business done in 15 minutes. The staff are helpful and try to help out as much as they can. There are enough parking space in front of the bank so it is not much of a hassles to go to this branch.
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May 2021 by Jessica I.
Love coming to this bank. The employees are all so friendly! It makes my banking experience 100% better.
