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November 2023 by Heather Cha
Super unhelpful staff. They completely ignore you and even when you ask for assistance they barely put in the effort.
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September 2023 by Sergey Z.
I had the pleasure of being attended to by Family Nurse Practitioner Jesse Tung at MinuteClinic, and I must say, he truly embodies the positive image of the company. Jesse displayed an exceptional level of care and attention during my visit. Not only did he address my current concerns, but he also proposed a forward-thinking solution for the future. This left me with an overwhelming sense of confidence in him and the entire company. I wholeheartedly recommend reaching out to MinuteClinic at 10 BAYHILL SHOPPING CTR, SAN BRUNO, CA 94066, where you'll find the dedicated expertise of Family Nurse Practitioner Jesse Tung. Even if you're further away, any nearest MinuteClinic is sure to have top-notch specialists. Kudos to Jesse and the outstanding team at MinuteClinic!
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September 2023 by Andrii Polishchuk
It’s the lowest level of treatment possible.Nobody was there (see the picture) when I arrived for my appointment 5 min earlier.Waited for 20 min after appointment started to find out that they can’t really do prescription for the simple trauma/injury so I have to go to urgent care (even if it’s not urgent in my case).No one is going to meet you with the smile as well (the lady who finally appeared wasn’t really polite)
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December 2022 by Zayka Z.
Worst customer service ever!!!! The personal is extremely unfriendly and unhelpful - I don't use coupons - I didn't even know that there was an app that could collect my coupons, that's my problem not CVS's, however, knowing that I clearly wanted to use the coupon that would come AFTER I made a purchase - the woman at the register told me the coupon would print out (and i was thinking it prints separately like at Walgreens) but she didn't tell me it would print on my receipt. She waited till I pressed "no receipt" button (I don't want to waste paper) and then tells me "no coupon, you didn't print the receipt" she also wouldn't help with getting that coupon reprinted for me - of course, I could return everything and get my coupon reprinted - I just didn't want to have others in line wait on me.
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December 2022 by Cathy Packler
I had a positive experience here with COVID testing and a followup appointment. I felt they were professional, attentive and helpful and thorough. I’m glad I came here instead of testing at home. They covered all basis and the information they provided was very helpful in knowing how to move forward. I didn’t feel pressured.
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November 2022 by elizabeth c.
Cvs is an incredible resource to Community which includes their pharmacy. The staff are helpful and patient. They also offer discounts which is helpful in managing our finances.
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October 2022 by Dolores A.
If there was a negative star i would give it. My mum has the patients of a saint with the staff all thou one pays for all here it goes. My mum is a diabetic and of course like all diabetics they need their medicine ASAP. She has going going back for 2 weeks because a specific medication was out of stock. Apparently the medication is on high demand because it used for weight loose. she got upset and demanded her meds after 2 weeks waiting and it took her getting upset for them to tell her wait 2 hours you will get your medicine. WHAT HECK!!! What game was being played with her THE MEDICINE WAS THERE THE ENTIRE TIME. fill your meds at your own risk
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October 2022 by J B.
I want to reiterate they discriminate against low income and HIV patients. They will laugh at you if you tell then you have HIV and refuse service if you are on medical.
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September 2022 by EM H.
My previous review indicated that the worst part of the Bayhill Shopping Center's CVS is their customer service. This still remains true. I also said that the best service was typically from the pharmacy. This is no longer true. Quality of the pharmacy customer care has plummeted to the lowest of lows. Either the staff needs to be trained on how to provide thorough and friendly service with thought and care or management just needs to replace the team with people of higher work ethics. My entire family has witnessed the poor caliber of service and rude dispositions of the pharmacy staff. Recently, when I went to pick up my dog's prescription, the young girl behind the counter said that she couldn't find the medicine. I asked her to look again because we had received notice that the meds were ready for pick up. She started to ring me up for the rest of my purchases without putting effort in troubleshooting why the prescription was missing. Very annoying, especially because my son had to later return to pick up the medication...and also dealt with bad and unfriendly service. On September 5, 2022, I had to pick up my prescription. Josie (as she called herself, even though the receipt indicates, "Helped by BREANNA') communicated with me in an extremely rude manner as if she had a chip on her shoulder or just hates her job. She behaves like a miserable person who can't stand dealing with customers. They should remove her from interacting with patrons because she is unpleasant. Send your prescriptions elsewhere. This team drags their feet to do anything related to customer service and their behavior will leave a bad taste in your mouth.
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August 2022 by Joey Y.
Easy to make appointment online, although description of services could have used additional detail. However, on-site staff were kind to not charge me after determining that they cannot provide me with the services that I needed and were also helpful in recommending alternative options.
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August 2022 by Leslie B.
This morning while driving to work on 280, I began having an asthma attack. Partially due to not regularly taking my asthma meds - and especially due to the wildfire smoke in the Bay Area right now. I started getting faint and pulled into the Bayhill Shopping Center to see if CVS had any emergency inhalers. I was getting worse and worried as I slowly made my way to the pharmacy. It wasn't open yet, but people were inside. I got their attention and a woman was nice enough to take me to the section with inhalers. Another employee, Geri, ripped open the box and handed me the inhaler while I sat on the floor in the aisle. She checked on me and kindly walked up front with me where she let me sit for awhile before checking me out. Those ladies did me a huge favor today! It seems people don't take the time to help anyone anymore... and today I got a renewed belief in humans again. Thanks ladies! You're life savers!
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July 2022 by Alex H.
Tonight's closing manager here is a complete and total dick. I arrived at 11:55 PM, 5 minutes before closing. Shitty in the world of retail, yes, I know...but I only wanted a bottle for the weekend, and I would be in and out before the store closed... The grey haired old codger told me that the store was closed, and I had to argue back and forth to convince him that it was indeed 5 minutes before closing and I should be able to purchase my bottle per corporate rules if it was still within the marked hours of operation (it was). Begrudgingly he let me in.... I went to the liquor aisle, pressed the button for assistance, and sadly the same pathetic man arrived to deny every single request I had for a bottle in the back without even checking for it. why, you might ask? Because he wanted to be out of there already and going to the back to look takes time... how do I know this? The moment I asked for a bottle and he started looking around for it, I told him oh they keep it in the back... He immediately says oh we are all out. He starts listing off stuff they don't have, but then told me they had a bottle of Glenlivet 12, but when I pointed out that those too were in the back, they were immediately out... Even more suspicious, he outright refused despite being asked multiple times to go check in the back. They had closed the registers and the store fully already before the posted closing hours. pretty sure this is against corporate policy. I am going to check tomorrow to see if the bottles that were "out of stock" without being checked for are miraculously in stock in the AM... if they are, to corporate I go!
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June 2022 by caroline kambic
Why would you allow appointments to be made at 9 when you don’t open til 930.
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June 2022 by Anita L.
Located in a busy shopping center, CVS has all of your basic pharmacy needs. I'm always able to be in and out very quickly here and I also like that they have self checkout counters located here. Bathrooms could be a little cleaner but otherwise I don't have any other top of mind complaints.
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June 2022 by Tee J.
I'm surprised by some of these bad reviews. Maybe they are for people who no longer work there? I visited this CVS today to get my kids their covid boosters and it was very busy. I had a school event later that evening and we were in a rush. I called the night before (because we mistakenly overbooked ourselves) to see if we could come 15 minutes later than our original appt time and the pharmacist on the phone said they preferred we come earlier so we were there more than an hour earlier. Sadly, there were ONLY two people managing the whole pharmacy department with long lines. While waiting in line for vaccination check-in, I observed an older, slender woman at the prescription pick ups counter who seemed to be working on filling prescription orders, then I spoke to a man (I believe a pharmacist with the last name Vartainians?). He was obviously overwhelmed (they both were) but looked like they were doing their best with the crowd. He said they were busier today because it was just the two of them. I mentioned I had a school event in an hour and he said he would call me when he was ready. I thought maybe I should postpone our booster again because we couldn't miss this school event. I decided to walk around the store with my kids to pick up supplies first and in less than 5 minutes, I was called and we got our boosters and were done. Mr. Vartainians was so friendly, efficient, and kind-hearted. My kids, who were noticeably scared, didn't even flinch and he was great with them! I read the other reviews about people complaining about some pharmacists who didn't seem to fit the description of the staff that worked there today. All I noticed today were two pharmacy staff who did exceptionally well under pressure with a long line of people. On a different note, on the way out because I had a couple extra minutes now to continue shopping, I asked a CVS clerk stacking products on the floor for some help finding a few items and he was kind enough to stop his work, help me find it and offer to guide me through the self-service check out. I had a good experience at this CVS branch and will definitely return again. Thank you.