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June 2024 by Rosemary Ortiz
Really bad experience at this store, seemed like the cashier to ring me up was trying to charge me for all kinds of things I didn’t ask for. I guess it was my fault for not checking, but he rang me up for a charger I didn’t want to buy, and of course he put down the highest plan possible when all I needed was the smallest plan which is half of what he charged me. I understand the initial activistion fee but he charged me like $90 more than I should have paid especially when I was buying a new phone, getting a new plan and buying new headphones and a case, the extra charges weren’t needed neither authorized or asked by me. Also I was supposed to get a free tablet but was never given one. I don’t like this location at all it completely went downhill from the last time I went there.
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May 2024 by Ivan Hsieh
I had a good experience switching providers from Verizon to Metro by T-Mobile. I visited twice: the first time to figure out the right plan and what info I needed to have ready, and the second time to switch providers. Steven helped me both times and was helpful and friendly. He was also patient and understanding when I wanted to test the service by calling the store to make sure everything worked before I left. Everything worked and the process was easy. I didn't work with the other staff, but I highly recommend talking to Steven for honest, helpful answers and solutions. Thank you!
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March 2024 by C Montana
Bad costumer service specially the manager Nichole she's a racist person I don't know way metropcs corporate training this cain people for be a management from one of they store
But Kailly the curly hair younger gorgeous girl she's the best worker in this store all the time go with her and she helping she nice she's know what she's doing
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March 2024 by Luis Reyes
Its the most
unprofessionalism supervisor manager from this store my friend buy a manufacturer issue phone recommend from the manager from that store. And 2 day's later he going back for returned the damage phone and she don't wanna do it because they policy
And I pretty sure the policy is 14 day's with not receive
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March 2024 by HUBER AGUSTIN
Bad attention
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February 2024 by Nellyy Sinapellido
Excellent service ?
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October 2023 by Sharika Etheart E.
OK so on October 29 of 2023 at 12 in the afternoon I walked in and let them know that I needed to do an ES and a swap for a phone that I had purchased from a third-party. The young lady who is the only female working at the time Assisted me. I want to make it clear that they were multiple employees. They were all with their heads down with their cell phones in their hands on their cell phones. They were not working with her interacting with any customers. So as I walked into the store, the only one that actually looked up was the young lady, so I was kind of sort of stuck having to deal with her, so unfortunately this young lady was rude and impatient. Didn't ask me follow up questions and set me up on the cheapest plan with no Internet. She took me to literally, I said just give me the cheapest plan. I just finished spending $400 on a telephone I just want the cheapest plan. She didn't ask me additional questions to see if I wanted Internet access at all,... So she foolishly set me up on a basic plan with only calling. I didn't leave to set up the phone only to find out that of course there's no Internet. I had to waste two hours of my time. But it only gets better from here, apparently, the young lady also added insurance to my phone, this socially awkward individual never even asked me about insurance never discussed insurance with me at all. I mean, it's pretty disgusting in all honesty they do not care about other peoples time, they are paid to be friendly, and helpful, and I ended up getting my entire day rocked by this foolish decision. By this young lady, she also gave me a phone number with a series of 666, I don't know if she did that intentionally, but I fully plan on making a formal complaint to corporate. and I changed the number because who is comfortable with the number like 666, only for the maintenance man to claim that he was unable to reach me to do repairs in my home. So this girl is jacked me up to three times over do not go to this location because they are teenage staff in there early teens or early 20s. They are uneducated and they are not helpful. Do not give them your money. Do not give them your business just please make sure that MetroPCS close is that relationship and they can go and find employment that they are actually interested in.
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September 2023 by Roberto Roman
Got a new pixel 6 at a good price. So far so good.
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September 2023 by Destiny C.
Angel the manager refused service and laughed in 2 customers faces when they asked a question and told them they were wrong. Nothing was wrong with the customer he obviously didn't wanna do his job, he then went on and hung up in the customers face after asking if they did prepaids. This is one reason why I left Metro. This is the worst metro store u could possibly go to. The manager obviously Doesn't care and doesn't know how to do his job, have u ever heard of a phone company not being able to do prepaid sims?? Cause I haven't until today! I will be going to corporate.
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July 2023 by Audy Mairena
The place is closed
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July 2023 by everth lanzas
Good attention
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July 2023 by Ann Esparza
I Love Metro By T- Mobile
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July 2023 by Pablo Xavier Kuonyeng
very good service, they speak Spanish and good prices for cellular equipment.
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July 2023 by Louise Soliz
Got help on pop up I was getting on my phone about hackers
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July 2023 by Henry Gonzalez
There are boring employees there.
