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August 2024 by Emily M.
My car broke down in SF on a Friday evening in a parking lot that tow trucks couldn’t get into & that charged $40 a day. It was so late that most shops were closed, but I tried calling Mike. He ended up calling me back shortly and offered to come to where I was to see what he could do. He got my car out of the lot and to his shop!
Mike saved me a lot of time, stress, and money & the issue was diagnosed & fixed swiftly. He even took the time to show me different things in the vehicle & answered my questions about engine-related things that weren’t related to the parts being replaced. It’s pretty rare to meet such empathetic people who look out for strangers! He even gave me pepper spray because I took Bart home in the evening. Thanks Mike!
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August 2024 by Hyejung Jun
THERE'S A REASON THIS AUTO SHOP HAS THE BEST REVIEWS AND RATINGS!
They are thorough in their work, have exceptional skills from their experience, and are HONEST and TRUSTWORTHY.
I chose this auto shop because of their outstanding reviews and found that the praise is well-deserved.
(1) Their prices are competitive.
(2) They don’t try to sell you services you don’t need. They genuinely care about their customers, believing that building trust leads to long-term success.
(3) The owner, Mike, has been a mechanic for about four decades and brings great expertise to his work.
From now on, I plan to visit this auto shop regularly for oil filter changes and check-ups.
When you get an oil filter change here, the service includes a full and thorough inspection—not just a quick look.
Their inspection is detailed and much better than the basic service you might get at other shops that charge about $90 for an oil filter change and a visual inspection.
I used to go to those cheaper shops, but now I want a more comprehensive check-up for better maintenance, so I’ll be going to Extra Care Auto Repair.
This is my first car, but I’ve visited about seven different auto shops so far.
Extra Care Auto Repair gave me valuable advice on what to do and what to avoid in car maintenance—information that other auto shops didn’t provide.
I’ve learned so much from them and would still be making mistakes if they hadn’t educated me.
I really appreciate Extra Care Auto Repair and would recommend them to all my family and friends!
I wish them all the best and will be their customer for a very long time.
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August 2024 by James moon
The Worst customer service EVER!!!!!!
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August 2024 by Christina Quisumbing
Today, Mike really helped me out. He did for me what another mechanic fell short on. My car wouldn't start and he knew right away what the problem was. He came to the rescue and I am grateful. I believe everyone who has reviewed him when they say he goes out of his way to help!
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July 2024 by Linda Rines
Extra Care Auto Repair has been my go to place off and on for years. Mike goes out of his way to help his customers and I really appreciate him.
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June 2024 by Claire Kwon
I've been coming to Extra Care Auto Repair for almost a year now for mostly oil changes and a minor electrical issue with my door handle and appreciate their professional service. I always let them know in advance that I'm coming as they are usually busy, but it's never been an issue. They're officially open at 10 am on weekdays.
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May 2024 by Elizabeth Alderete
Mike is the best mechanic in the Bay Area. He's so honest with what is truly needed on your car, what isn't needed and the prices are fair with his estimates. He communicates everything being done and costs at each stage. We've recommended Mike to every friend because he's just that good. We had a 200k tune-up last week and the price was way lower than the dealership quoted. Also, give the dogs a nice pat on the head, friendly and don't mind Fresno and his excitement. He's still a puppy. If I could give 10 stars I would. My husband and I truly recommend Mike and his staff of excellent mechanics.
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May 2024 by D Kossmayer
BEST SHOP EVER!!!!!!! DEFINITELY GET ANY AND EVERYTHING DONE HERE!!!!! THE ONLY HONEST MECHANIC AROUND!!!!! MIKE IS SOLID GOLD!!! SAVES THE DAY EVERY TIME.
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April 2024 by Kasha Hudack
I got in touch regarding a drive belt change and received an unsolicited lecture on how the Honda dealerships/shops know nothing about cars (!!), plus a strong subliminal message that I am stupid. "How do you know you need to change your drive belt?" Oh, I don't know, I had a dream last night and woke up thinking it would be a great idea. Won't be coming here to get further belittled. A simple "Sure, come up on Monday and we will do it for you" would do.
EDIT: The owner replied 3 weeks later, as you see below. Message for the owner: Friends don't treat their friends with contempt. Yes, you did say Honda doesn't know anything about cars (I posted my review within an hour after the phone call, so it was fresh in my memory; you waited 3 weeks to reply.) It's admirable that, instead of just simply apologizing (because maybe you were having a bad day back then), you still manage to blame ME for not "seeing things". This was an easy fix - you had my phone number, you could have offered a complimentary check or a discount if I take my opinion down. Instead, you proved you are lacking in basic respect and humility. I cannot say a word about your experience with cars, because I never used your service, but your customer service sucks, my friend.
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March 2024 by Ryan Frank
Authentic, friendly, communicative. They're going to be my go-to shop going forward.
I've had my mix of good and poor experiences with mechanics (dealership and not) in the past. I can confidently say that Mike and team provided an exceptional experience.
They promptly responded to my texts and I was able to drop off my car the same day. They walked me through what they were going to do, any initial assumptions, took the time to elaborate on why they believed the initial assumptions, and then were incredibly communicative on what they learned before providing a recommendation. I truly appreciated the authenticity and transparency.
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February 2024 by Chinmay S
Excellent service, honest diagnosis and reasonable rates ??
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January 2024 by Abhinav Prateek
Very friendly, helpful and awesome guys! Highly recommended for any service.
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January 2024 by Wei Chen
First time leaving a review for an auto repair shop. What Mike did was above and beyond, I'd love to help others who need help.
I was stranded in San Bruno when my car completely died on the road. I figured the alternator failed, so the car for sure won't drive. I live in East Bay, not familiar with the area, so was going through Google reviews to figure out where to tow my car to. The 4.9 review immediately caught my eye.
I called Extra Care. Mike asked about the symptoms, and told me to stay there. While I was expecting Mike to help get a tow truck, to my surprise, he showed up in about 10 minutes without a tow truck.
I was surprised. How would he get the car to the shop?
Out of my imagination, using an battery pack, Mike was able to drive the car to the shop. The car kept stalling, Mike just kept restarting in Neutral. I never thought one could do that. This guy really knows what he is doing.
From the moment I was stranded to the car was in the shop, it was all under one hour. I guess any one knows how painfully long you would need to wait for a tow truck. Mike is doing above and beyond to help someone save time.
The car was fixed the next day with a very reasonable price. Mike showed me where the problem was and explained why it might happened. That was nice. He is really passionate with what he does.
5 Star! I hope this review can help more people who need help with a great service!
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December 2023 by ellaine ferrer
Mike is superb with communicating and explaining what was wrong with my father inlaw car. Really appreciate with helping us.
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November 2023 by Paul Kim
extra care is a top notch organization. what no one else was willing to touch they did and with success for my car. thank you extra care!
