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November 2023 by Estelle S.
I gave Crest several hundred dollars in business mainly having my pants hemmed. In some cases, I had a button added to a blouse if it was too low. In March 2023 I brought in three pairs of pants for alteration. Two were to be shortened and one had a hole by the back belt loop. Total cost was $55. I always paid by debit card. After I arrived home I realized that the seamstress had neglected to repair the hole in the jeans. I immediately called Crest and spoke with Bobby (spelling) who told me to return with the jeans and they would take care of it. Yes, it took me several months; I just started a new job in San Francisco and ride BART. I have a 10 hour long day. On top of that I was diagnosed with cancer and began radiation therapy. I went by Crest on Monday and had the details of the transaction printed from Patelco. The woman at the counter told me to bring in the original receipt. I immediately contacted Patelco was told this merchant does not provide receipts and all they have is the details of the transaction. I emailed Crest Cleaners this morning explaining why I could not bring in the original receipt. I was not asking for the return of any monies, only that they repair the hole I paid for. They could easily locate the original receipt since I provided them with the details of the transaction and/or speak with Bobby. I told them in my communication that if they did not respond that I would dispute the charge with my bank (1/3 of $55) and leave a negative review. No response to either communication. Not only have they lost my business but I am disputing the fee with my bank. Beware, if you place a payment on a debit card that they do not provide original receipts to your bank/financial institution.
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October 2023 by Irma S
Excellent job. They clean my wedding dressand looked like brand new after they cleaned. The price are reasonable.
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July 2022 by Sabreen E.
She wanted 150 dollars to sew on fabric for my dress I said yes to help small business owners in need. I come back to this and she said there's nothing I can do for you. I will never in my life be coming back to this business and neither should anyone else.
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June 2022 by Ryan W.
Professional, friendly, and excellent prices. I wouldn't go to any other drycleaner.
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May 2022 by Jim B.
Just the best! Friendly and service is perfect. Easy parking. Clothes always look great!
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October 2021 by Desirée Aldeguer
Very kind and honest. They understand the type of tailoring I require, provide suggestions, and are always prompt.Service: Alterations
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June 2021 by Anneke Vera
Great business! Very friendly staff and they do a wonderful job on our clothes. Ron is very kind and prompt!
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June 2021 by Kiersten Wolaszek
Good price for wash and fold. Laimdry was clean and stain free. Only downside is my laundry doesnt smell clean
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May 2021 by Jason N.
TL; DR: best dry cleaners I've taken my suits to in decades! Friendly, efficient and affordable prices. First, they are always on point and deliver as promised anytime I bring my 2 pc suit set in to get dry cleaned. Often I have short turn arounds and am able to bring in my set by 10am for same day service. They are able to get stains out (only when I've had a few spots as a messy eater ). They've even replaced buttons proactively. I've been taking my dry clean here for almost a decade. Hands down recommend.
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June 2020 by Edwin Valdez
Don’t ever bring your suit for repair, like to shorten the sleeve. They do not know how the repair the sleeve cuff. What they do is just cut the sleeve and sew it all together. You know what a regular sleeve cuff is. There is a split. I was so disappointed to see the sleeve cuff disappeared because they sew it together. I paid them $35 to destroy my suit. I should have asked them or clarified with them how they usually repair suit. I presumed too much because when I had my other suit repaired from other place it looked like the original suit I brought for repair (the sleeve was shorter to fit my size) but the sleeve cuff looked so original as if it was not repaired at all. At Crest Dry Cleaners, it is a mess. I will just donate it to Salvation Army. I hope the receiver will not notice the ugly sleeve cuff done Crest Cleaners
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June 2020 by Luis Martinez
Extremely high prices, should I say off the roof. If you are in the Military or law enforcement do NOT bring your uniforms to get alterations here. I brought 2 of my military coats to get the hash mark on my sleeves and she charged me $124 for both. I called two other cleaners and stopped by their business so that they could see the work I was talking about, both of those businesses said that type of work is under $10 each sleeve. Total of $40 if I was to get it done with them. I went back and talked to the owner and she tried feeding me BS that this type of work was complicated. This was the second time they had worked on my coats (same work different coat) which the 1st time I was only charged $13ea sleeve don't know how she raised the prices that high in less than 6 months. Definitely not going back and I'll make sure that any of my fellow Military or law enforcement friends don't come here again. Disappointed
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June 2020 by manny dominguez
Most efficient alterations around. The turn around time is unbeaten by far. Very friendly staff.
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June 2020 by Todd H
Best cleaners around. Highly recommend!
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April 2020 by Nicholas G.
I love these guys ! They do a great job every time I need alterations or cleaning. I live up the street and they always take care of what I need. They usually clean my suits and are ready within a day or two.
