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September 2023 by Jan Hall
Hi, my son and I went to this location(San Bernardino Branch) today (9/14/23) and our experience with your senior rep (Anna) was disrespectful and discriminatory. We arrived at the bank at 9:05 am and was the only customer in the facility at that time. The Federal Navy greeter (Ann) greeted us with kindness. I asked her if we could speak with a branch manager and she said that person wasn't in yet but a senior rep could assist. The senior rep was Anna who never came out of her office to greet us or even acknowledge us. We had been waiting for 15 plus minutes to be assisted. When Anna did come out of her office, she walked right by us, never said a word and kept going. After that, Julia, another senior rep came over and asked if she could assist, so we started working with her to try and get our issue resolved. As we were working with Julia, I saw Anna go out of her way to assist another customer who had just come into the bank. After I saw this behavior of Anna's, I approached her when she was free and expressed to her what I had saw. I said to her, I noticed you came right out of your office to help another customer, but you never extended that customer service to my son and I. Anna;s reply was, "yes I did do that. I should have assisted ya'll but I didn't". Her attitude was "oh well". I told her that I was going to report her to Federal Navy's HQ office, and her gestor was as if she didn't even care. We do plan to file a formal complaint against that branch regarding Anna's discriminatory behavior. And her attitude was very disturbing. My recommendation is to remove Anna as a senior rep and send her to a interpersonal training course and a customer service training course. If those training course doesn't help her, then maybe you should transfer her to your death valley facility if you have one.Signed a very dissatisfied customer/federal employee
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August 2023 by Ms. HazelEyes
Everytime I go they always respectfully greet me quickly. I always can get in and out quickly the only time not quick is before a holiday or after need more tellers at those times…
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June 2023 by Chris Martin
Horrible I wanted to do a deposit to my savings and then checking. I asked the rep if she could help me make the 2 separate deposits, she didn't and everything ended up in my savings account.
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May 2023 by Princess Jones
Excellent Staff Very Friendly and all staff from the Individuals that work the front desk, Teller and or to the person that is Assigned to assist you. I have been Blessed to be in everyone's presence.Union Branch ? ? ? one can feel the Love of GOD as you interact with the staffThank You Father GOD for having such Beautiful Souls at the San Bernardino Navy Federal Credit
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February 2023 by Cody McDaniel
Very happy with the customer service my wife and I were provided at this branch yesterday. We had pulled a loan for a trailer and were having some headaches with the dealerships verification process (and had limited time to make it right). The branch manager David and employee Jonathan (sorry if spelt incorrectly) worked with a sense of urgency, understanding, and didn’t stop till they found a solution. Another representative at this store (never got her name) offered a creative solution that worked. The way they worked as a team and made us feel along the way was beyond amazing customer service. They worked on it all the way up until closing time on a Friday! I am very satisfied with NFCU collectively, NFCU continues to do things that solidifies why I won’t bank with anyone else. Thank you all x10!
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February 2023 by Luis Robles
It's Open! "0)
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January 2023 by R. A. Contreras , MA
This is, THANKFULLY! now a full-service branch. During a recent visit, I was treated professionally and with courtesy. I am happy we finally have an actual branch in San Bernardino. Hopefully, more will be added in the Inland Empire.
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January 2023 by Collin Flaherty
Very happy working with Navy Federal. This location is excellent and the staff is easy to work with and professional.
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December 2022 by Mario Lopez
I would give this NFCU branch a zero star if it was available for the review, went into the branch recently to conduct very important financial banking, and was met with difficulties, by both the member services Samantha, and by the branch manager David . Furthermore, they then got on the phone with a so called specialist, who could not answer any of my banking questions either regarding my Navy Veteran fathers navy federal credit Union account, NFCU definitely does not look out for its members or families that’s for sure! Poorly trained staff should not be conducting BANKING with everyones HARD EARNED MONEY. Have been disappointed now twice with "in Branch Banking" at the Moreno Valley location and now here... my Dad a honored Navy Veteran and his caregiver myself deserved much better treatment!
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December 2022 by Sergio Gonzalez
(Translated by Google) Professional staff polite and very friendly everyone(Original)Personal profesional educados y muy amables todos
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November 2022 by Kathryn Haskell
As of November 7th 2022 the branch is now open. Will be going today to get a cashiers check I’m so excited this branch finally open so I don’t have to make a whole trip to go to Ontario for a navy federal
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November 2022 by President Mr.
What we've all been waiting for finally it's open!!! We all know banking with navy federal is like being in a elite secret society! ?
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November 2022 by GFR MEDIA
I hate how people from the BJ restaurant are parking in the ATM parking spots and the handicap spots.
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November 2022 by MR SAYNOMO
ATM ONLY NO ACTUAL BRANCH
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September 2022 by sadexoxoxo
It was exciting to know/think that pre-pandemic we were to have a Navy Fed branch in San Bernardino. However, this "branch" never opened having tellers. It is and has always been only ATM's...
