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April 2024 by Miriam Sahagun
I went to this place on Tuesday, April 2nd and had the worst experience. The representative repeatedly lied to my face stating the screen protector and case came fee with my phone but she added them to my receipt and continued to say she had to put them there but they were free like I didn't know how to read my receipt. I can't trust that place anymore.
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February 2024 by Eli Cruz
My phone having trouble when on Wednesday they said I needed my mom phone number when on Thursday the girl said she couldn't do it. Like ok if you don't know how to do your job right get the freak out of there because I bought my phone 2 months ago.
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February 2024 by andre s.
Don't deal with metro period they are a terrible company it's like they are trained to lie to customers my cousin called them about a phone he wanted they said it was in stock when he got there it wasn't in stock they tried to sell him a different phone. I can't believe TMobile allows this company to use they network an be associated with such a terrible terrible company i don't know how this company is still in business the way they lie an rip people off every chance they get!
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February 2023 by Alfredo Molina
Excellent service and very efficient, all the staff very friendly
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January 2023 by Ruby Mariscal
Brandon was very helpful he helped me picked out the perfect phone case ??
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January 2023 by Daniel Lse
Best service and prices around, I highly recommend!! Thank you guys!
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October 2022 by sal miranda
good location, there prices are as promoted!
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August 2022 by SHAGGIE GUZMAN
I honestly do not know what's happening to this Metro spot I tried calling to see if they had a specific phone but when i called 3x nobody answered so i thought they were busy, I really tried avoiding pulling up just to price a phone due to this heat and the gas prices, but when i pull up to the store there was NO customers at all besides a girl worker behind the counter and a dude in a black T-mobile shirt so i called again inside my car just too see if they would pick up because there was NOBODY inside the store and nope they just let the phone ring. Like why work at a place that involves answering the phone and helping customers out if you're not going to be doing your job duties. Management really needs to be present to see what they're doing.
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August 2022 by Hector Alvarado
Tried to cancel my account but told me they weren't able to. Tried calling and told me that they were able to make changes. So the girl on the counter lied. They also tried to overcharge me $10.
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August 2022 by Luz Castaneda
There nice and it didn’t take that long
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April 2022 by melisa garcia
I went in and bought a phone and store manager his name is ceasar charged me more money then what the price was he over charged me i found out because i went to a different store and bought my husband the same phone and for less and they don't give u your recipe and they give you nothing but lies he should not be working there if hes going to be stealing from clients i wish i could give no stars bad customer service
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July 2021 by Veronica Ibarra Quijada
I got a girl who was a very good person and she was also my countrywoman from Mexicali. Thank you, she helped me a lot.
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January 2021 by Arleen Drew
Metropcs on Mt. VernonCustomer service was Awesome. He took care of all my issues.
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July 2020 by Nena Freire
3 of the people who were there serving one of them do not have any mobility to serve the customer. He wanted to sell me a phone that does not answer you. It cost me 120 and there he wanted to give it to me for 220. How is that possible and I told him how much he charged me. To change from one phone to another they charge me $30 when in others they charge me 10 and $20 something is happening there as far as I am concerned I will never return to that store and I will tell my friends not to go shopping
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June 2020 by Josh Abdre
Horrible customer service. I went in cause I wanted to switch from sprint, they were extremely rude. They told me that I had to be on the $60 plan in order to get a free phone and that it was gonna come up to almost 200. Then went to the one in colton by Cardenas the manager Elizabeth was so friendly and helpful. I ended up paying 140 with a case and screen protector. I recommend going to the one in colton over this one anyday.
