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February 2023 by Ray A.
I had a very difficult situation with a gaming computer that my grandson and I were building from parts purchased from different vendors. When it was all assembled, it refused to POST, or boot to BIOS. I was running out of time, and called Erick on a Saturday. He worked on it over the weekend and got everything functional by Monday in time for me to get it back to my grandson at college. Very pleased with such a can-do attitude.
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May 2022 by Daisy G.
Our company has been working with Erick for over 5 years. He does our IT work, him and his dad set up our camera system and also takes care of our website. He does a great job, is very professional and attentive, his work is very neat and clean. Definitely recommend him!!
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March 2022 by Lamb T.
I originally needed network engineering to optimize internet connections for my restaurant but they were very proficient and accodomating for even some of my most picky requests that we took on an additional establishment-wide audio renovation project. For both projects, Erick was quick to respond, cooperative, accodomating, willing to work and finish parts of projects and clean up well before our opening times for 5 days straight (audio project). The network engineering only took him one morning to get done and everything were A-OK by finish. Of course, I wouldn't be fair to not include any issues after project completion. Erick aptly responded to any technical difficulties we had and personally returned on site to tend to the issue. If I ever wanted to understand anything, Erick was willing to explain any facet of the work to any length, ensuring I understand. Erick was also casual and very approachable if you need any tech-related advices. IT Guru, from my experience, operated with commendable work ethics and provided straightforward, cost-effective, efficient solutions and improvements with clear transparency between both our parties for any part of the process. I will definitely be contacting them again for projects and/or technical difficulties in the future
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March 2022 by Gus G.
Had a great experience with IT Guru. Always on time, professional, helpful, and friendly. Most important that he is honest and trustworthy. I always call him for all my Computer, technical, and surveillance camera needs.
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January 2022 by Joshua C.
Full of excuses and promises. Unreliable individual with no integrity. Very disappointed of the lack of professionalism.
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August 2021 by Tom K.
I urgently needed to send a technician to our Christian Louboutin outlet store in Cabazon to troubleshoot some issues that the store was having with the POS system.Eric and his team arrived early before the store opened and were able to quickly resolve the issue.I am very happy to have found a reliable partner to assist us going forward. I highly recommend IT Guru
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July 2021 by Pam C.
Never responded back after initial text conversation. All a company has to text to me is NO. I would get the message. Why do you have to leave potential customers hanging? So happy for you that you have such a large client base to keep you in business. I hope they're around for a rainy day.
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January 2021 by K E.
Eric came to my home Completed everything I needed for my computer. He worked with my work schedule and was prompt with communication. He explained everything he was doing to my computer and charged me a fair price. I would definitely recommend him.
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October 2020 by Robin R.
Erick and his father got back to me very quickly and was able to install the WiFi to our casita the next day! We have a large property and the WiFi was not reaching an outdoor structure. He installed some equipment , going in the attic, which had an antenna and sends the signal to a receiver on the outside of the casita. It works great. They were at my house all day and finished it in one day. On top if that Erick was very kind and professional and explained my options. I would highly recommend them.
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September 2020 by Victor J.
I found IT Guru on Yelp. The reviews are correct Eric and his team are professional and friendly. I left a message on Yelp and within the hour Eric replied. I spoke with Eric and shared with him that I needed my home internet to be faster. My wife working from home, my youngest son doing remote schooling. On top of that myself and my oldest son enjoy playing video games on line ;) I made an appointment for Eric to come to the house and check things out. Eric said it might be the router, modem, cabling, computers, etc...the only way to really see what is needed is to come to the house and check everything out. Eric arrived on time for the initial appointment. Eric did not mind taking his shoes off as he entered the house. I mention this because when I had the cable tech out to our home when we first moved in, he did not like that I asked him to remove or put booties over his shoes. I sent that tech away and called the company and they sent another tech who did take off his shoes..sorry I went off topic :) Eric said no problem and smiled as he took off his shoes. Eric asked me a series of questions, for example. What is your overall goal by this visit? I replied I need the internet to go faster. Eric replied what do you mean go faster? I said no lagging, just faster. I ran speed test and the results were not good. Eric replied " ok lets do this! Don't worry we will figure it out, lets take a look at your computers, cabling, home network area, modem, router, etc.... Approximately 30-40 minutes to complete the home walk through Eric had a plan. The plan was to test each of the data drops in each of the rooms that had cabling. Test the connection and if needed replace the cat cables and test each outlet. The areas where there was no data drops, the plan was to run new data cat cables either thru the attic and come down the inner walls or run the cables outside the house. Test modem and router to see if these are working properly and more importantly see if they are set up correctly. Eric gave me the quote and I said ok lets do this! Eric said great I will schedule you in get back to you shortly might be a week or so before he can come back to do the job. I said no problem, do you need a deposit? He said no deposit is required. I asked do you take credit cards, he said yes but if paying with a credit card he has to charge a small mark up to off set the CC company fees. The day came for the install and work. First thing Eric did was run a speed test. The results were bad. Eric said don't worry when we are done your speeds are going to be fast! many hours later the work was done, wow what a difference! Eric does not rush things he is patient, clean as he works and does things I noticed in a pattern. He did not jump from room to room without completing what needed to be done. Eric tested each of the drops, cleaned up the home network area, made sure everything was working, and left the areas he worked in clean. I want to add that a few days after the work my wife's computer was going slow. I called Eric and he walked me through a few trouble shooting suggestions over the phone but it still did not help? Eric said no problem I will swing by in the evening and check it out. Eric came and it turned out to be my wife's computer Ethernet plug on the back of her computer. I felt bad and apologized to Eric by asking him to come out help and it turned out to be the computer. Eric said "no problem this is my job to help you with your computer problems" I thanked Eric and said next project will be to upgrade the security cameras :) Eric replied "No problem, let me know when you are ready" Overall IT Guru did what they said they were going to do and stand by there work. I look forward working with IT Guru on our next project. Thank you Eric for your help, our internet is fast :)
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April 2020 by Joseph H.
Erick Installed coax wire and Jack for me and did a great job. Erick was on time, professional, polite, a hard worker and didn't overcharge me. I'm happy to of used his services and would use him again in the future. Thank you Erick.
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September 2019 by SCOTT T.
Eric is GREAT! Very friendly and professional. Had a serious printer issue that not even SHARP could help me with. Eric shows up, actually "Listened to me and the issue I was having"!!! 40 minutes, good to go! If you have any computer issues, Eric is "The GUY"! You do not need to do any more research, just call "It Guru" and talk with Eric. IF I ever have another computer issue, you already know who I am going to call.
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June 2019 by Tammy A.
If you are looking for an EXCELLENT IT Guy, Eric is it! Had wifi problems at my office and Eric came the same day to take a look. He was very professional and did a great job. I will definitely use him again for any work at my office or home.
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March 2019 by John F.
Eric and Alex are wonderful techs that take the necessary time to find the best solution for your particular situation. In my case,they ended up providing hard wire service to the back room of the house. They used better cabling than the frontier tech used when initially installing service to my home. Pricing is fair and the work is A++. I will be keeping their number handy for future use. Satisfied Customer, John (in Redlands, CA)
