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December 2023 by Kristen H.
Customer service in the pharmacy sucks! They won't answer their phones, they have no sense of urgency, they have one person working the pick up and drive thru. Managers don't hop on to help so the wait time for a prescription is over an hour sometimes! I've been on hold for the pharmacy for almost an hour now with no one picking up!
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September 2023 by Denice L.
This review is just for the pharmacy not the actual store. So yesterday was the first time I ever picked up medication from here since my doctor accidentally sent it to the CVS and not the one I usually go to. There was about five people ahead of me, and I was standing in line for almost 45 minutes. Everyone in that line was just picking up medication so I'm honestly not too sure on why it will take so long. So today I tried calling because my doctor sent over more medication for me and first time I called I was waiting for someone to pick up. I was on hold for 15 minutes. I hung up and called back and again I was on hold for another 20 minutes, so I ended up calling another cvs pharmacy closer to home , and literally took five minutes to finish conversation have everything transferred out. I am highly dissatisfied with this pharmacy.
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August 2023 by Christine C.
the pharmacist manager will expose you to covid because he's lazy! i used to always recommend this CVS because Isreal in the pharmacy is always great (nothing bad to write about him still)!! my experience this time with the pharmacy manager was TERRIBLE. while having covid and trying to figure out insurance over the phone the manager of the pharmacy Emmanuel LIED to me and said he was all alone and that I needed to come in person to update insurance information. He stated he was "too busy to help over the phone". I responded and said that doesn't make sense as to why you would want me to come in person to make the line longer if he's alone. I told him I am POSITIVE WITH COVID and that's why I was trying to quarantine and be responsible by taking care of everything over the phone. He said "come in" and hung up on me. I came in and there was him and TWO other workers behind the pharmacy and he was clearly NOT busy, I live 3 minutes away so I was there immediately after speaking with him over the phone, NO LINE INSIDE and 1 person in the drive thru, which he was having everyone else help while he sat on his computer. He told me I need a bunch of extra information so I sat in the store WITH COVID and called my insurance, he did not offer me a mask or anything knowing I had covid. When I got the information for insurance I told him I had it, he IGNORED ME and the other pharmacist that has always been nice, Isreal, took it upon himself to help me when he noticed me being ignored. I will NOT come back because he knowingly and unnecessarily made a person with covid come in store for something that could have been taken care of over the phone. Absolutely ridiculous. The store manager Jay was nice and tried to help us with whatever he could, but he has no control over the pharmacy because Emmanuel is the pharmacy MANAGER and told me I needed to come in store to update my insurance while knowing I am sick with COVID.
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February 2023 by Sofia R.
The employee named Kirlin was a great help. He was quick and this man deserves a raise.
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January 2023 by Kirsten C.
Why are your doors closed at 9:20 pm when your store hours are clearly until 10 pm? I called the store and the automated service indicates open until 10pm, trued connecting to the store and the phone simply rang and rang. Extremely frustrating when I drive out of my way to make it here and you have your main doors open as you should but exterior doors are closed. Thanks!
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December 2022 by Jocelyn O.
We ran out of the free government issued COVID tests, so I picked up two for $23.99 plus tax. Most insurances will reimburse you.Employee was very friendly and helpful. She stapled instructions on how to submit the claim to our insurance.
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September 2022 by Herbert K.
So for the last couple months I've been going in to get medical supplies for my diabetes , the last 3 times I've gone in they have not had the testing lancets and I need those to test my blood sugar , and I don't drive so if they don't have what I need , I could get sick even die ! There's never enough people to get help from on the floor , there isles are to small for people to walk through , I'm not happy with the lack of supplies and the management team at this cvs on Kendal and university San Bernardino , and the don't compensate people for sales when there running out of supplies they had mounds candys 3 for 3 dallars but they only had to I asked person at register can I still get the deal 1 dallar each she's said no I can give you a rain check , I want the candy now . I was greatly disappointed in the store the company and the lack of management skills there !
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September 2022 by Cindi D.
I have tried to call to transfer my prescription's and no one will answer the phone. My other CVS in Eastvale always answers the phone. Which some many complaints why doesn't CVS corporate do something.
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September 2022 by Noah A.
Closed at 9:20 on 9/10/22. Said it's open till 10. Lady appeared and waived me away. Huh ? Weird don't go here ever
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June 2022 by Maria R.
It says closed at 10 . I needed milk and eggs . closed by 9:10 wtf? 2nd time they close super early. CVS on Kendall & university
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June 2022 by Iris P.
I have been on hold for over 45 min they tell you go to the web site but not all things can be done there they are holding my insulin and not making my order so I try to call and they do not pick up if you are not going to answer the phone turn it off don't leave people hanging for unreal times I would like to enjoy the rest of my life instead of dying from my diabetes waiting for you on the phone
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June 2022 by Susan G.
I just wanted to Thank Alexander for going above and beyond for me and Mom. Thank you!
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April 2022 by Kim M.
This pharmacy is horrible. If you need to talk to someone in the pharmacy, don't try calling. They refuse to answer the phone. If you need medicine, they will run out of that specific medication 9 times out of 10. Horrible customer service in the pharmacy. It is always your fault that they can't get your medicine. If they just forgot to fill it, they use the excuse that you need to update insurance at the other window.
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April 2022 by Zachary G.
INCOMPETENT. Every single time I have a prescription set up with this specific CVS they never follow through with it. They put you on hold, hang up on you, and treat you like a statistic instead of a customer. I've been waiting a few days now for my prescription to be filled just to be hit with the "We're contacting your Dr for an alternative medication." I do not need an alternative I need THAT medication. I'll definitely be taking my business elsewhere. I feel for those that have this CVS as their primary pharmacy. Good luck getting your medication. They'll never give it to you.
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April 2022 by Xavier R.
I was in this store today, I could not find what I needed but no one on the floor to ask. I looked around and one employee was at the register and the other I think was trying buy something, not sure. I had to go to the front register to ask about the item, but a lady with a shopping cart full was checking out. So the line had 6-8 people in line and no help. The one who was buying something, stopped and opened a register, thank you for that. But the line was still long, the employee had to stop checking the customer because the self-service had a problem. Finally another clerk came out from somewhere and helped, but just was standing just in case of a problem at self check out. The customer with a full basket was causing the back up, do they should have called for help right away, horrible service, horrible.