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November 2023 by Jesse G.
I order jumbo cupcakes for staff on their birthdays from the Kendall store in San Bernardino and Marilyn and Norma are awesome! From the excellent customer service when I arrive to the over-the-top decorated cupcakes they produce. The flowers designs or anything else they make are amazing. This time I let the ladies the ladies know the birthday celebrant likes Star Wars and look at what they created! They turned a plain cupcake, a plastic Yoda ring, different colored frosting, and amazing skills and creativity to make what you see below. It is obvious they both put a lot of effort into what they do and want the person enjoying the product they created to be happy. Don't sleep on Stater Bros. Bakery because they are truly artists.......and the cupcakes are moist and flavorful to make it even better!
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November 2023 by Rhonda S.
I grew up with Stater Bros. Love their stores. Why did I put 2 stars? My other half just left the store on Kendall, in San Bernardino. The total came to about $43.00. He handed her $100.00. She couldn't get change "it takes too long". Really? I'm sure there are others who would love to take your job.
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September 2023 by Michelle R.
Good store. Beautiful employees but the check stands do not have enough dividers. it's so infuriating having to contemplate putting my groceries up, or keeping them in my cart to not seem rude to the person in front of me. I have noticed that many of these check stands have missing dividers, and when I mentioned that they had to steal it from another checkstand.
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July 2023 by Timika H.
My minor son was approached by their lost prevention on Saturday. As my adult daughter and minor son were leaving the store. The female loss prevention asked my son if he stole anything and searched his personal small bag. My child did not have anything. I did go in person to speak to the store manager. He was on vacation. I was able to speak to the assistant store manager. She did apologize and promised she would reach out to me on Monday. I have not heard back from anyone from the store. I also reached out to corporate to speak with the supervisor over loss prevention. I have not yet received a response. As a single mother working two jobs. One job working as a supervisor in a large retail company. I understand theft is on the rise. But when approaching a minor. Not receiving any consent from an adult to search someone's personal belongings. Is not permitted. He is a minor child. Clearly loss prevention did not see my son conceal any merchandise. I have several questions what are there 5 elements when looking for a shoplifter. Show me where she followed protocol. I would now like to see the video where this stop was probable cause. I have that right since he is minor and I am his mother. I'm saddened it has come to this. This is the store I shop at all the time. This shows me they don't care, they will side with the employees and apparently I was correct my son being racially profiled while shopping. Employees really need to be careful and make better decisions. Specially over a candy bar that my son didn't have.
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February 2023 by Alex H.
Friendly staff, good products, I would like to see more vegan products. I found a pasta that I really like here it's a brand called naked and it's basically a marinara pasta sauce that is vegan organic no pesticides or dies it just tastes really good I also really enjoy the fact that everything is well stocked and everyone's super friendly.
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November 2022 by Cd D.
max the security guard is very friendly professional smart customer service is great and we love him
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October 2022 by Susan G.
I just received Great Customer Service from Cashier Esperanza and courtesy clerk Lee. They went anove and beyond for me. I truly appreciate the both of you. Thank you
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June 2022 by Sandy V.
So much for waiting for fresh chicken to come out of the kitchen and Freaken chicken hardly has any meat and is all hard! This happen today at 7pm. Unbelievable they would even serve this!!!
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May 2022 by Jocelyn O.
Picked up short ribs and Sinigang packets for dinner.Lines went by quickly because there were 5 lines openedEmployees are always friendly and fast with their service here.
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October 2021 by Rene Sanchez
Terrible customer service
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March 2021 by Queen B.
The meat Department here sucks! They never give you your right product. If you ask for chicken thighs the give chicken legs if you ask for wings they give you chicken legs mixed with some other crab. I don't want nothing else from this meat Department
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November 2020 by Marianna A.
I have a pet peeve when it comes to my groceries being bagged. Every time I check out, I organize my groceries on the conveyer belt. Cold items together, fruits and veggies, canned items, boxes items,etc. This is so they can be bagged together. (Which makes unloading and putting away groceries easier). Almost always, the person bagging the groceries ends up resorting everything into some non-sensical manner. And when I say something to please bag the cold with the cold and veggies together... I get the look of death. Well, today, the gentleman bagging my groceries did an excellent job. He bagged everything as it came down the conveyer and didn't push things to the side to bag with things at the end. (You know, all the cold stuff was together, and my veggies weren't stuffed in with the cans or in with the raw chicken.) For once, someone made sense not to put cans in with my bread and eggs. Good Job, young man, good job!
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February 2019 by Angel Rios
Not even on. They just have it there for nothing
