Big Lots, a retail store located on W Orange Show Rd in San Bernardino, offers a wide range of furniture, mattresses, and leasing services. The store is known for its excellent customer service, with the staff being described as friendly, helpful, and knowledgeable. One employee, Daphne, particularly stood out for her exceptional assistance, going above and beyond to guide customers in expanding their purchases, even though it was not within her department. The store can get quite busy, especially during the holiday season, but the staff remains attentive and works well as a team to provide a positive shopping experience. Customers have praised the store's organization and the variety of "sweet finds" available. The staff has been commended for their responsiveness, such as retrieving a forgotten bag and unlocking a cart for a customer. Overall, Big Lots is described as a reliable and customer-friendly establishment, with a helpful and dedicated team.
I like this particular big lots location more than most. They have very wide variety of products as well as nice staff and reasonable prices. The store is kept very clean also.
April 2024
Excellent customer service today all around great teamwork but one that truly stuck out was Daphne. Not only was she’s super friendly and super helpful. She knew what she was talking about and was able to guide us in expanding our purchase today. Even though it was not in her department, she still went above and beyond... read full comment
March 2024
Excellent customer service today all around great teamwork but one that truly stuck out was Daphne. Not only was she's super friendly and super helpful. She knew what she was talking about and was able to guide us in expanding our purchase today. Even though it was not in her department, she still went above and beyond... read full comment
