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October 2024 by Mary Aguilar
Phone service nobody answers? October 29th
Customers like Seniors citizens Having to drive out to facility
To get questions answered
DUE TO? NOT ANSWERING PHONES ????
Please let Management know
Not good customer service
Please Hire more help if needed for the phones so the front desk won't be overwhelmed
But the phones, need to be answered in a timely manner. WONDERFUL HOSPITAL?OTHER THAN, NOT ANSWERING THE PHONES & LEAVING ON HOLD FOR A LONGGG PERIOD OF TIME & THEN HANGING UP ?
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October 2024 by Liz Montes
NOT AN EMERGENCY VET, they will never answer the phone, they tell you come to their office to ask them questions just so they can tell you they can’t see you. Veterinarian industry is a joke
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October 2024 by estefanny contreras
NEVER! And I repeat NEVER, will I ever bring my animals to this clinic. Their prices are reasonable and the ladies up in the front desk are really nice. There is one doctor there, she’s an older lady like in her 50-60s. she didn’t give me a proper diagnosis on my puppies eye. She did a pressure test on his eye, then when it was time to pick up my puppy, I was told his diagnosis by the tech not the doctor in the waiting room. I had questions, all the tech said was that his eye was fine, she said it was glaucoma, and that his eye didn’t need to come out. Like I said, I had questions, and the tech was literally the messenger going back inside and back to the waiting room to tell me what the doctor said. I even asked for drops because their is medication for glaucoma. I was sent home with out any drops. The next couple of days, my puppy’s eye began to get bigger and really swollen like it was about to burst. It was obvious that the doctor there did a terrible job, she hurt my puppies eye ? because it got swollen super fast after that visit. I took him to another vet, and right away they gave me a diagnosis and sent me home with medication for his eye. The doctor there said that the doctor in arrowhead misdiagnosed him and if she claimed it was glaucoma, why didn’t she give me drops for his eye? Avoid this place or just avoid that old lady. I really would like my money back because that was really terrible service. Here’s 3 pictures of how my puppy’s eye was before that visit with the old lady, which is the picture on my sons lap, and the other two pictures is how his eye looked after that old lady did that pressure test and misdiagnosed him. My puppy is now fine, thanks to DR.Adam from hacienda heights.
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September 2024 by Anika Flores
Arrowview has saved 2 of my cat's lives. Sure you have to wait but you can't beat the prices and they care about your pet. If I could give 10 stars I would. Expect to wait but the prices are worth it and the staff is amazing.
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September 2024 by Marq Stonestreet
If you're desperate, I suppose.
Terrible neighborhood, terrible parking. Always a line out the door with walk-ins. Anytime I come down, there's an excuse as to why I can't be seen.
I was overcharged on my first trip and given "credit" and every time I have an emergency visit or walk in, I can't be seen.
They're considerably cheaper than most vets, but honestly... I'd rather just pay for convenience.
That being said, their patient care is pretty good... but all of the other factors make it nearly unbearable to go there.
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September 2024 by Paola Minaj
ANYONE BEFORE BRINGING YOUR DOG READ THIS last week our dog was mauled by a pitbull we arrived at the emergency room payed emergency bill had doctor tell us our dog would be paralyzed from both legs and had a hernia and basically they recommended we put her down when I asked well what if we fix the hernia the doctor said it WOULDNT be worth it because she’d still be paralyzed it would prob cost $5k and when I asked her the chances of her surviving she said she didn’t know because she wasn’t a surgeon and they had no surgeons there I didn’t say nothing but all I thought was well then who are you to say that the surgery wouldn’t be worth it if you’re not a surgeon? Thank God we took our baby to another pet hospital and the difference was night and day they got her iv fluids as soon as we arrived the surgeon said he can fix the hernia and one one leg doesn’t work the other back leg still had sensation so they were wrong long story short my baby is out of surgery doing well poos and pees on her own can stand has only lost function of 1 leg but nothing a wheelchair for her can’t fix we’re just glad we did not give up on her because I felt they didn’t even try it’s like they wanted us to put her down all they did was give her pain meds and tell us to put her down and not try surgery at the end of the day I don’t think a doctor can say a surgery isn’t worth it because to us it was well worth it they gave us no Hope we were already preparing to say goodbye $700 and just a few days later our family dog is going to be okay please get a second opinion or don’t come here at all it could mean your dogs life!
*** UPDATE MY DOG WALKS AND IS BACK TO BEING A HEALTHY GIRL SO GLAD WE WENT TO ANOTHER HOSPITAL AND DIDNT JUST ACCEPT TO PUT HWR DOWN NO NEED FOR WHEELCHAIR WALKS ALL ON HER OWN AND RUNS TOO!?
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August 2024 by Drea Sigmon
Great staff and Doctors
I brought in a puppy that had been hurt I assumed ran over . I found this poor soul in pain and couldn’t leave there suffering . I took her to this place after a rude receptionist at the humane society gave me list to seek treatment .
Ian so happy at the work they do here they are super busy but because everyone needs a reasonable priced hospital urgent care facility. But they helped us and I was happy with their care and professionalism. They show great Mercy to any animal that comes in .
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August 2024 by Valerie A.
This is a horrible place! I went to the Saturday vaccination clinic because it works with my schedule. The vaccines are cheap, but they treat their customers so disrespectfully. People wait 3-6 hours for service. I waited for 45 minutes in 100+ degree weather (at about 1pm), and they did not call one person for vaccinations. There is no shade. There are no restrooms. I finally asked for my money back, and immediately booked an appointment through Vetco for the following day. If you love your pet, DO NOT GO TO THIS FACILITY!!! It's a horrible thing to say you're helping people with cheap vaccines and then treat them so badly. Shame on them...BTW...the Vetco clinic was AWESOME!!!
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July 2024 by Ms Z
Decades of care, compassion, understanding and grief comfort. Not one bad experience. They have been consistently wonderful. My dogs love them.
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July 2024 by Ann W.
My aunt took our family dog to be seen because he was not acting as usual. They tested him for four hours, without giving any hydration or nutrients through IV to give him strength. They refused to do so, and after four hours of testing and four hundred dollars, they couldn't not locate where an infection could be. Our dog was in better shape than we were got him back from this Vet. I would never suggest any one come take their beloved pets here. You would hope a team would have sympathy, and show some grace. Instead they lack apathy and did not seem to have the urgency to attempt to help strengthen our dog.
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June 2024 by Luke Phillip
Crazy busy on shot clinic/spay & neuter Saturdays. Affordable vet, for the most part. Most of the staff are very friendly, and truly love animals, and it shows.
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June 2024 by george posadas
Rude front desk lady. Hang up on me.
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June 2024 by Randy Loop
This place totally sucks and dirty and they charge to much.
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June 2024 by Alicia M.
They are one of the most honest veterinary clinics I've been too. They've saved my pup after a dog fight. They did a beautiful job saving her. I just recently took my pup for dental and they did awesome with her. Wish it was easier to get ahold of them. I think the email system is going to be better for communication. Please have patience when you go they are very busy but it's worth the wait.
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May 2024 by D.B. Jiménez
I really liked the attention...a very kind person who speaks Spanish treated me with affection...I recommend it because even the prices are low ?? thanks to all the staff ??
