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October 2024 by julia salber
I love supporting a smaller local business but every time I come here I feel rushed to leave.
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February 2024 by kris travis
The staff (especially Max :) is extremely knowledgeable about their products. The expansive selection and options for dog and cat food can be overwhelming, but just ask anyone working there and you'll get a pretty thorough animal diet education, plus recommendations. It's the only place I shop for my pets.
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May 2023 by Megan Taylor
I’m blanking on the managers name, but he’s a very kind and knowledgeable person. He let my friend and I hang up a lost pet poster today which was very sweet. Every time he’s helped us he has amazing customer service and genuinely seems like he is interested in your pets health.
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November 2022 by LAARDVARK ZILLLIONS
So much nicer than the big chains, in quality of products, organization, and helpfulness of workers.
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October 2022 by Kalene McCray
Friendly,knowledgeable staff.
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October 2022 by A’sHat SelfieStick
Had my dog needs when the Terra Linda branch was out
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August 2022 by Laurena K.
A few days ago I had an experience at your San Anselmo store that has helped restore my faith in humanity. I was babysitting my friend's 14 month old and also dog sitting their terrier mix. For some reason I figured that it would be fun to bring my own child (a very active 4 yo) along for the day. Everything was going smoothly until the front wheel of my friend's double stroller decided to break in your store! Mamma mia! The dog started pulling in one direction, the baby in another and my son jumped out and was ready to run around the store! Straight out of a comedy, dog pulled himself loose, the baby carrier wasn't cooperating and my son turned on his "selective hearing." Thankfully Amine, Max and Julia were there to help. Wow. What kind, amazing employees who sprung into action by catching the dog, securing my toddler and then Amine even managed to help me secure the baby carrier (it felt like rocket science in the moment without an instruction manual). I am FOREVER grateful. They even helped me fix the stroller wheel by watching the dog and my 4yo and making sure they didn't run wild! Lol the entire ordeal lasted 5 minutes tops, but it felt like an eternity!! These employees are FABULOUS. They care. I ended up spending over $50 in the store when I went in for one dog toy! So they're also great in sales! This mom is HAPPY, grateful, a lifelong customer.
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February 2022 by Dawn C.
In store, the dog food I buy is "buy 3, get 1 free" but, if you preorder online, you pay for all 4. This is not mentioned on the website when you preorder for pick up. A little transparency would have kept me as a customer.
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February 2022 by Meg K.
I stopped ordering online because this place is even more convenient, and with better deals! These guys carry just about everything I've been looking for; plus, they're so friendly and knowledgeable. I have a picky pet who changes his mind about what he will eat, weekly, and there is never a problem when it comes to helping me with exchanges. Nice people make the difference from running errands, to an enjoyable experience.
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January 2022 by Jasmine M.
The products and staff are usually so great. I am leaving 2 stars because when we took our dog there and used their self-wash station we needed some extra time drying our dog. She is a long haired dog so it takes a while to dry her. In the past, this was not a big deal at ANY pet food express we have gone to. However, this location refused to give us any extra time to dry and now we have to leave the store with a damp dog and finish drying her at home. This is particularly concerning because this can cause yeast infections in a dog's ears, and as dog people, the staff there should know this. Very disappointed.
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December 2021 by Ali Sadat
great pet food store. knowledgeable staff and very friendly.
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August 2021 by Penny Locke (Dogladypl)
Such helpful staff, products neatly & nicely displayed. Went out of the way to be sure I found everything I needed.
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August 2021 by April Economides
Very helpful staff, and the experience here is so much better than Petco.
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July 2021 by ashley m.
I use to love Pet Food express. Not sure what has happened the last few years. The CONSTANT UPSELLING is exhausting. Especially the two managers the "helpful suggestions" on what else to buy turns into a constant practice of boundaries. It's always done in a nice tone but doesn't feel authentic. I tried the last two years to go and just grab what I need. I can never go with out them trying to sell me on CBD, new pet food, new treat, new product. I say "no thank you" multiple times on a trip in there. It's like being around energy vampires. A few friends have said the same thing regarding their experience. I've now switched to pet cottage or online with Chewy.
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May 2021 by Jessica Beckman
Pet food express is a high end chain for quality pet foods, treats, and general care. They also have a self - grooming station to wash your dog. Lots of great dog and cat foods here like Origin and Stella and Chewey's.
