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April 2024 by Cyril Ackerman
I was unhappy with my experience.
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February 2024 by Rebecca Grinley
No customer service or willingness to help transfer prescriptions. Only way to get pharmacy on phone is to use the medical provider path. Even then they will only put the prescription on hold and you have to can another pharmacy for 30 minutes to try and get a human to fill it. When I shared my concerns about contacting the other location (because I had tried that pharmacy first) the person dismissed me and just kept saying “well I picked up didn’t I?” Horrible customer service.
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January 2024 by Ryan Knauber
A good one
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October 2023 by Emmy Hill
Was on hold for an hour and a half.
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August 2023 by Charles F.
Angie help me out with my insurance not covering at CVS and pharmacy since there is no Walgreens anymore, they have picked up service and has done a great job
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May 2023 by Lag Spike (AA-ron)
Great customer service, the person who helped me, Theresa, was incredibly helpful, friendly and fun to talk to.
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December 2022 by Adriane R
I called in a prescription a week ago, they ran my insurance, never filled the prescription, told me that my insurance had filled my prescription in Arizona, ran it again, and told me my insurance had rejected it. I called my insurance and found out this CVS had already run my insurance and said I had picked it up last week when I called it in, that's why my prescription was rejected. I have no idea why they said it had I had picked it up last week, or in Arizona, or how they managed to mess my prescription up this bad. My insurance company was able to fix it but.....wow. This should never have happened.
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December 2022 by Alexandra M.
Sorry, disorganized and lamentable customer service. Like shopping in Soviet Russia. Pharmacy is catastrophically badly run.
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December 2022 by Jenny H.
I can't understand the negative reviews of this Pharmacy. It sounds as if they are describing Walgreens in Redhill, which we switched from to CVS because Walgreens was so bad. This CVS is very efficient. Excellent prescription service and pharmacy, and fun to shop in with lots of groceries and a good wine selection.
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October 2022 by Randy Greenwald
Understaffed. Like for the pharmacy is never less than half an hour.
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September 2022 by Rob W.
Do NOT get your COVID vaccine (or any other vaccine) at this location. I showed up with my appointment printed out (which I thought was overkill, but was thankful I had it) and the staff struggled for 20+ minutes to even find it in their system. Then they could not figure out how to process the insurance. Everything was blamed on the systems. Everyone was courteous, as was I, but it took 45 minutes to get what Rite Aid and Walgreens does in 10. The same person who struggled to check me in also administered the vaccine, and also was answering the phone in the midst of it. On top of that, NONE of the pharmacy staff, including the person giving me my shot, wore a mask. They come into contact with our county's most vulnerable people every day yet none of them, including the chief pharmacist, can be bothered to wear a mask? My husband went to the Walgreens in the same center later that day for his COVID vaccine and said the experience was "flawless and efficient." When I asked the cashier for the key (they lock the bathroom?!) to the bathroom I was told it's "out of order" which is their standard response for "bathroom is for employees only." I could tell it was a well-rehearsed and untrue line. Everyone was very polite here, but there's a serious lack of training and/or systems support. There are too many good drugstores in Marin and there's even a good Walgreens 100 feet from this one. Why would anyone go here? I won't be back.
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June 2022 by Karen C.
The negative reviews on this site belong to a different CVS. The employees at this CVS are always polite and very helpful. I have never had a bad experience at this pharmacy. They have filled prescriptions for me when no one else could.
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May 2022 by Siri Humber
Pharmacy has absolutely no customer service at all. They ignore any incoming calls. I have been trying for five days to get a status of a refill on a much needed medication. No one answers the phone. Not even up at the general store front area. I have literally been trying for five days. I physically went there and there were close to 20 people in line for the pharmacy so I turned around and walked out. Definitely in need of hiring more employees if not only to answer the phone.
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April 2022 by Mark M.
The pharmacy here is best described as a "time machine." I'm startled both that I keep coming back (close to home) and that others do! Stand in line for 15-20 minutes and if they are behind on filling your RX, the cashier at the end of the first line will sweetly tell you "You'll have to go to 'Drop Off' because I don't have it on my computer." Let that simmer a moment and remember the last time you heard THAT! They deserved Theranos. Oh, thanks for the slow-track back to...I dunno...1988? No sweat, I have all daaaaay (not!)! Today was my last attempt to pretend this is okay.
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April 2022 by Ella G.
Worst service I have ever received. I had a prescription called in early on Monday morning (8 a.m.) for severe poison oak which I need a steroid to address. After going in waiting in line for 35 minutes on Monday, was told not ready but would definitely be by the end of the day. I was told to call in advance to check on status. I called in on Tuesday and was literally kept on hold for 3 hours and 25 minutes before I hung up (obviously doing other things but was interested to see if they ever actually enter their phone). Drove back in and waited in line almost 20 minutes and was told not ready but should be done in the next day. Stopped by again today, and still not ready (after another 30 minute wait). Was told this time they would expedite it for me. I can't imagine ever wanting to go back to CVS for any service after I finally get this prescription.
