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March 2023 by Matt C.
Zero stars. Tried to go in here and there were plenty of employees just standing around but nobody would help. The banker and manager were standing right there and I just stood there completely ignored. Not a single person even greeted me. If there are more employees in the branch than customers, somebody should be able to help you, or at least acknowledge you exist. Wells Fargo is terrible and they have just gotten worse over the years.
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November 2022 by Mr R.
I've been coming to this Prunedale branch for almost 2 decades and have always had a pleasant experience UNTIL recently. I came in to make a withdrawal and Dominik, one of the tellers was too lazy to write out my slip. Now, I've worked at a bank and understand that doing that is a courtesy and not required however, I did it anyway. The fact that the young ladies have always done it for my family and I, no questions asked is what bothers me. I even told him that I've NEVER been asked to do that and he just shrugged it off as if it wasn't his problem. I took my ID and left and will probably avoid this branch like the plague. Moral of the story, hire people who actually want to work. There are people who would kill for that job. Do it right or step aside!
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April 2021 by Sam S.
Closed. Why they can't bother to update their yelp listing on their Google listing, I have no idea. It just speaks to everything else I have found about this bank.
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January 2021 by Fernando H.
I could't ask for a better bank to do my business, conveniently located in the heart of Prunedale, it is a friendly polite staff and welcoming bank. But the crown jewel of this place would be the teller Ricardo, he helps me every time i go there and do my banking needs, answers all my questions in a profesional and polite manner, is well versed in his job code, and always has a smile and go getter attitude. I always go there and look for him to my business. Outstanding employee. 10/10.
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September 2020 by Ryan R.
They are supposed to be trusted with our delicate information yet they don't even know how to spell basic english.smh, they spelled my cashier check wrong,you should of seen the idiot Amerigas employee, on to the Amerigas review of 1 star
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July 2020 by Jaime Cervantes
(Translated by Google) Little parking ..(Original)Poco parqueadero..
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July 2020 by D C.
Trash, spent 30 minutes of my lunch waiting in line to cash a check. Some large guy that works there called me over to his window but something was wrong with his computer. Instead of letting go to the next available teller, they let the next few people behind me go ahead and told me to wait again. I didn't want to be late to work so I left. I opened an account at Chase as soon as I was off.
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April 2020 by Jessica Stofer
Love the staff!! Great customer service! So glad you guys are in Prunedale.
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January 2020 by Maryrose Scott
This branch is so convenient! It is small and personal, well staffed and accommodating. I actually look forward to going to the bank! Pretty crazy, huh?!
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October 2019 by D’ma Extraordinaire
This particular Wells Fargo is a shining example for all other banks. The employees are exceptional, professional, knowledgeable, personable and easy to do business with. I feel appreciated and have confidence knowing my banking needs are being handled with the utmost care. These team players truly go above and beyond and offer a stellar experience. I’d like to take this opportunity to thank, Ernestina, Naim, Leslie and Mariana. It is a pleasure to do business with you and you’re all an asset to Wells Fargo.
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September 2019 by Dianna M.
This particular Wells Fargo is a shining example for all other banks. The employees are exceptional, professional, knowledgeable, personable and easy to do business with. I feel appreciated and have confidence knowing my banking needs are being handled with the utmost care. These team players truly go above and beyond and offer a stellar experience. I'd like to take this opportunity to thank, Ernestina, Naim, Leslie and Mariana. It is a pleasure to do business with you and you're all an asset to Wells Fargo.
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July 2019 by James
They don't carry foreign currency here, don't stop.
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February 2019 by Angelo
Awsome service and is nice, small, and tighty! Highly recommend going in and talking to a banker about your issues here!
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December 2018 by Amanda C.
II have been banking with this branch specifically since 2003 however recently one instance was I went in and I was judged by my appearance because they didn't know how much was in my bank account so they treated me like nothing, but really I'm a valuable customer with a good amount of money in there but I wasn't treated as such. A second instance I have a issue with with this branch gave money to someone who isn't me out of my savings account with the in branch with drawl.Shouldn't they have checked for ID or look at the name on the card and or looked at my birthday and the person obviously was older than me.And to top it off I haven't been able to get this resolved with the terrible customer service with the one 800 number.. the branch manager Mariana was no help in resolving my issue and now I am taking my money and business elsewhere.
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November 2018 by Kim C.
This is a small branch of Wells Fargo Bank, only 4 tellers. But they're all friendly and trained well. We haven't had any problems here.
