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October 2023 by Ethan D.
Miguel Cruz-Bartolo is the best personal banker that we have ever worked with. We have been to many banks in the Monterey County in the past 15 years that I've lived here. He explained to us in detail and he was very patient to listening to our concerns. We felt very comfortable during our visit at this Wells Fargo branch. We will recommend him to all our friends and family members.
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October 2023 by Mad T.
Bank here if you just want to stand and rot. Also you can watch the manager walk back and forth for a whole hour doing nothing. They get fatter everytime I come back.
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July 2023 by Catherine G.
I am very happy with Wells Fargo and have been for many years. They have always been very helpful and very patient and very good and making me feel confident in my choices.
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April 2023 by Jose G.
Closed on Saturdays...really? Only branch open in Salinas on Saturday's...that don't seem right or fair for us customers.
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September 2022 by Bill N.
The customer service at this bank is horrible. I recently went there to withdraw cash from my account. I usually use the ATM, however, I need some of the withdrawal in smaller denominations. I waited in line for a longer time than I thought necessary. There was a customer at the window till she left then I went to the window . The person told me that he could not help me, and, that I would have to wait for a teller....... THERE WERE NO TELLERS AT ANY WINDOW!!!! This bank has become a horrible place to handle your money accounts. I carry a large amount of cash in my accounts. I am ashamed to admit that I have put my trust in this bank for the last 54 years. Bill Norman / Salinas
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September 2022 by Timothy P.
How can this be their least busy time? It's difficult to hear everyone who enters behind me gasp and grouse when they see the line.A teller needed help and hailed the manager. Once done helping that transaction the manager did open a third window.15 people in line waiting 30 minutes each is about two person-days effort per hour they're extorting from their customers. We should expect better; they make extreme profits off of our money.
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August 2021 by Sonia G.
Can someone tell the security guy to be nicer... He never speaks! I say hello/thanks/good bye and nothing... He so grouchy. Need to practice better customer service. I wonder if he really likes his job...
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July 2018 by Leta N.
had to deposit checks so went into this bank Friday 3:30pm...very long line and only two out of 5 or so windows remained open throughout the 1/2 hour or longer I waited for service...as the line grew out the door, a lady in a suit from the banker's area (where desks are) came over, stood at the beginning of the line where I had advanced to after 20 minutes AND STARTED CHATTING W ME! "how is your day going", what plans do you have for the weekend", etc, etc.!!! I told her more tellers should step up to windows, she shrugged and said, "it is a busy time" but no more windows were opened...she continued to stand there, chatting inanely. Wells has become heavy on greeting folks and playing friendly while service continues to slide downward...
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July 2018 by Sandra A.
Excellent service. I am leaving the county and needed to switch banks. Laura helped me set up my accounts that I needed. She was personable, professional and competent. Im glad she was the one that helped me.
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November 2012 by Jeremy H.
I slide in my card, hit a few buttons, and it spits out cash-money, so YES I am a fan! It beats the alternative of digging a hole in my backyard or hiding my benjamins under my mattress, fo sure! Just let them use enough of your money, and services are free as it should be! This location is fairly convenient on the South side of Salinas, and there is an ATM in the back that you can park directly in front of, plus a few more on the side that are drive-up style. I prefer to park and standup, stretch my legs, and conduct my business. Drive-ups just seem sooooo lazy to me. I have never been inside this particular bank, so I have no comment as to the service, so I can only assume that there are awesome friendly people inside just waiting to assist you with your every need.
