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February 2024 by Crystal R.
I went in to purchase an AMP for my husband and when we got home and he opened it there was no AMP to his surprise it was a bag of SAND in the box so when he tried to go back to the store which It literally took 10 minutes from the time we bought it to the time we got home and went back since we live across the street and he was trying to return it to get our money back the lady at customer service told him she was unable to process the return due to there not being a product in the box well of course cuz that is exactly how we got the box with NO PRODUCT IN IT! She then went on to call a "Supervisor " named GRACE and let me tell you she was very RUDE about the situation and NOT willing to help my husband saying THERE IS NOTHING WE CAN DO ABOUT IT! Oh trust me I know there is something you can do about it. So I went in the next day of course after I called corporate to tell them about the situation and the said to go in store to ask for STORE MANAGER which his name is ERKHAN and I was waiting in line to do so and as GRACE walked by I asked her if I could speak to STORE MANAGER ERKHAN she stated he was in a zoom meeting went to the back and when she came back out she stated to me that ERKHAN WAS NOT THERE AS IT WAS HIS BDAY and she again told me there was nothing they could do looked at receipt asked me to wait and walked away took her about an hour to even come back to talk to me again BUT to my surprise ERKHAN had walked out to the main store right behind her literally 2 minutes after she walked away from me SO SHE LIED TO ME AND SAID HE WAS IN ZOOM MEETING THEN CAME BACK OUT AND SAID HE WAS NOT IN STORE BUT HE WALKED OUT BEHIND HER 2 minutes LATER! She had the nerve to call security on me when all I wanted was my money back wasnt making a scene or being loud so when I told security why am I being asked to leave if im not disturbing nobody they all 3 looked at eachother and walked away leaving me alone WORST EXPERIENCE EVER AND THE WORST CUSTOMER SERVICE EVER COMING FROM A MANAGER WHO LIES TO A CUSTOMER IS DEFINITELY VERY UNPROFESSIONAL OF THEM cuz at the end of the day CUSTOMER IS ALWAYS RIGHT! And definitely will NOT being taking anymore business to that store ever again! GRACE AND ERKHAN ARE HORRIBLE AND UNPROFESSIONAL AND A DISGRACE TO THE SOCIETY! DO NOT PURCHASE ANY ELECTRONICS THERE AND IF YOU DO OPEN THE BOX IN FRONT OF THEM BEFORE WALKING OUT THE STORE TO MAKE SURE IT IS THE CORRECT PRODUCT IN THE BOX!
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February 2024 by Dj S.
Hundreds of Walmart employees walking throughout the store. Lines of people trying to get out of the three checkout stands available. It's even more annoying when there are managers sitting on the other side just watching you and chuckling It's fairly obvious that nobody here cares. This is a great excuse for people to go back to local establishments. Pay a little more but good good good customer service. Unlike better quality. Certainly you're not going to have 27 people standing in line to try to get out of the checkout.
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January 2024 by Naveah L.
They have horrible customer service they're really rude give you dirty faces and respond with an attitude. I don't get why they work there if they don't like working there they should get fired this was the worst I have experienced I am not the type to leave bad reviews but two employees were really rude to me and I didn't check for they're name tags . They don't even deserve a star
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January 2024 by Joe G.
You will see the workers but they won't even help you. Greeters don't even greet. So what is the point? Just talking amongst themselves. I was at self checkout and the only time the worker came up was when the scanning machine was beeping. I got done paying and the "give this store a rating" popped up and the employee gave the store 5 stars. Did not give me a chance to even input my opinion. This store isn't 5 stars. don't allow the employees to purposely add 5 stars. That's just wrong. Your own employees are giving this store false rating. You don't deserve 5 stars.
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January 2024 by Youssef A.
Ample parking but very busy place. Excellent location. Much better than the other Walmart next to Costco on the other side of Salinas. Very clean inside. The restrooms are white and clean just like in a hotel. Again, and like the other Walmart next to Costco. Employees were helpful. Clean place.
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November 2023 by Matthew c.
Let me start by saying that I love Walmart and I've been a weekly spender for the majority of my life. But today, unfortunately this Walmart earns the dreaded " Never shopping there EVER again!!" That store is lawless streets of San Francisco. They had one employee singing, so loud and obnoxiously at people I just walked away, figured it was an off day. The store itself is in shambles with multiple refrigerated sections out, and the juice swelling up from the process of making Pruno. There was one amazing Vato by the salad prep that was super cool but when we went to talk to the manager, everything just was like a Latina Karen. Just awful due to the frustration of the manager by having me try to share with broken areas The employees at the counter became rude. I've shopped with them for years. The scariest part about the store is that it doesn't want to keep my money safe. The credit card machine at the counter had obviously been tampered with and was ripped from the safe housing. Dangling by just a chord, with scratch marks on the face I ask about the safety of the equipment. The lady reply's with a blank abuela smug face ".....0 no say?" Like a question. I can deal with a rude employee, I can deal with a wakked out broken up store, but the one thing I cannot deal with is them not protecting my money. If you're a company who wants me to spend money, you better protect my money bottom line. Goodbye to that Walmart forever.
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May 2023 by Ultima M.
Came here for one item only and of course that item happened to be "locked up" I pressed the button for customer service and some one came and told be should would be right back ...... she returned about 5 min later, unlocked the item and she hand delivered it to another employee near the cash register who then literally handed it back to me so I can pay for it ....... Kinda odd transaction but whatever Store is clean, well organized and stocked up Private parking lot that tends to be full most of the time I did self check out and that was super easy No line
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May 2023 by Morgan M.
I'm gonna give this location 4 stars right now it's the first time I've ever been in here and things were organizing things. I guess that's what I get for going at like 8:30 in the morning.
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April 2023 by Ramiro G.
Recently I was hosting a big family barbecue and did not have time to pick up all the things I needed so I ordered for pick-up. The dude running me out my order was named victor, he had such a positive attitude and helped me to make sure everything fit into my car. No items were missing and all of them were correct. I even asked him for help on how to place my next order because I wanted to change my payment method and he helped me fix the whole issue. Workers like this are what give a company a good reputation!! I will definitely be visiting again and hope to be assigned Victor
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November 2022 by Yuko A.
I'm a Walmart shopper. It's my first choice, then Costco, then Safeway... I like this location a little better than Westridge because it's cleaner and the staff is helpful. The other Walmart staff could give a rat's ass about the customers. I like shopping here bc I can get meat, toilet paper and YARN. All in one store. It's great bc I hate shopping for groceries period so saves me some stops. The bathroom remodel is amazing! As I was walking in I noticed the subway tile and was like, 'Subway tile..? Whaaaa??' Walking completely in, the bathroom was really nice. The toilet stalls are now more private. Before, you used to see kids peaking at you between the stall spaces while trying to pee... Not no more kid! Lol. I took pics, it was so nice in there, lol
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October 2022 by Jesse C.
No customer service skills! Many years ago they had pride in customer service, not anymore. They walk away from you if you look at there direction
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September 2022 by Alejandra H.
Did an online pick up order. Joseph went above and beyond today when I went to pick up my order. Saved me a trip having to go inside the store. Keep up the great work Joseph. I really appreciate what you did for me. You turned my shit day around. Thank you for that.
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June 2022 by Lisha A.
you can't get a hold of any department if you try calling, they let it ring and then send you to voicemail, the staff there is mediocre but it's Walmart I guess what can u expect, a bit messy & unorganized
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May 2022 by Brisi Z.
There was a playground that clearly had the price 2.39 and they did not want to honner the price, and when I told a worker they purposely changed the price to the actual price.
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April 2022 by Rubi O.
I absolutely do not recommend coming to this Walmart. their secret shoppers make it so obvious they don't even try to hide the fact that they are profiling you following you and stocking you throughout your entire visit. I felt so uncomfortable that I just took the stuff that I was getting for my daughter and checked out real quick and left real quick I felt so uncomfortable. I do not recommend this Place. This walmart is ghetto. Walmart in Marina is probably the safest to go if you want to have a pleasant experience shopping. I give this Walmart zero stars!