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December 2023 by Diego C.
I recently had a highly unsatisfactory experience with Verizon that has left me frustrated and contemplating a switch to AT&T. I ordered a phone online and went to pick it up at a Verizon store. However, upon arrival, the representative scanned my phone only to discover it wasn't in inventory, making it impossible for me to purchase. Subsequently, when attempting to cancel my order and place it at another store, the Verizon app falsely claimed I had already received the phone. Shockingly, I was informed that any return or color change would incur a $50 fee, leaving me with no option to rectify the situation. While the customer support line was helpful, the in-person store's staff displayed a shocking level of unprofessionalism. The store had dirty floors, display phones hidden in the back room rather than being properly showcased, and a general lack of organization. This entire ordeal has undoubtedly been the worst customer service experience I've ever encountered with Verizon.
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August 2023 by Linell M.
Louie helped me transfer service to my new Apple Watch. He was professional, efficient and made it fun. I highly recommend this Verizon office! Linell
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May 2023 by Marty Horton
Diego was very knowledgeable & helped us get a new phone. He even told my mom about the Mother's Day Special.
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February 2023 by Rebecca Rodriguez
Very good employee, Diego. Works hard to resolve customers issues. Nicely kept store, but needs more employees for customers.
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February 2023 by Donna Cresap
I was seen immediately and given expert service.
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November 2022 by Lisa Ruminski
Jose is knowledgeable, professional and patient. He made certain I got what I needed quickly and at a reasonable price. Highly recommend.
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November 2022 by Darla Jensen
I had a great experience with them! Naomi & the staff there were so helpful, professional & amazing!! Thanks again!!
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November 2022 by Lisa Livian
Diana was so knowledgeable about the best plan and phone for me! I highly recommend her!!!
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October 2022 by Sylvia Dungan
Friendly & knowledgeable staff. Jose & Diane are awesome. This store is not nearly as busy as the store near the Northridge Mall.
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October 2022 by Phil Deter
Super cool,friendly fast service, everything was great
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September 2022 by Tishia Teller
Got excellent service from Diego at verizon
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August 2022 by Chad Amaral
The experience was great! Diana did a fabulous job helping us and making the process smooth!
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August 2022 by Nancy Skager
I was grumpy but the young salesman stayed very cool! I was impressed.
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July 2022 by Amara Bell
My mom and I both had a great experience working with Naomi at this Verizon location. She went above and beyond to help problem solve when setting my mom’s phone up. When I went to buy my phone, Naomi went out of her way to acquire my phone from another location and brought it to the store for me to pick up on her day off. The man I bought my phone from, who I believe was the manager, was also very helpful and patient. I will definitely return for any future phone needs.
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January 2022 by Dia B.
This Verizon store does have the worst customer service....had a simple purchase and I waited for over 10 minutes without any acknowledgment. Will never go back. Now I will purchase from Amazon. Hate supporting Amazon but their customer service doesn't SUCK!!!
