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January 2024 by Philipp Kopisch
Turners used to be barely tolerable but they are close by so convenience was a big thing. However it appears that over the last few months the entire staff has quit and been replaced. they cant seem to keep a cashier for more than two months. The wait times have gotten out of control for buying ammo/firearms. It used to be that if you needed to purchase ammo you could do that while other sales people took care of the gun purchases but they now require you to pull a number to buy ammo. The last two times i bought ammo there I had to wait 2 hours just to get a box or two. Their service has gotten so slow that plus their not great prices that it is now faster and cheaper to drive to Bass Pro in San Jose to buy ammo. That's ridiculous. Until they make some changes in wait times I will not be going to turners anymore.
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January 2024 by joel rosado
Worst customer service they refused to reurnted my deposit they never disclose that at the time of purchase
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December 2023 by Lea Miller
DO NOT BUY A GUN HERE. You’re better off driving a few hours to somewhere that understands how to run a business rather than wait 2 hours to be able to look at the guns and then wait another 2-4 hours when you go to pickup. What a joke! When I arrived to pick up my already purchased guns they were on number 55, 1.5 hours later they were on 63, 2.5 hours later on number 66, with 3 guys working behind the counter! I waited over 3 hours (listening to a group of employees laughing in the break room) before they got to my number, which was only 20 past the number they were on when I arrived.They need to have one employee dedicated to pickups and the other two can deal with all of the people who want to look at 20 guns and not purchase any. Their system is ridiculous. It is broke. They need to fix it. Either limit the amount of time each customer has with a sales representative and/or have one person dedicated to “releases”/pickups! The manager, Brandon (who was hiding in the back the whole 4 hours I was there waiting to pickup) isn’t any better than the sales people. He said, “if you don’t want to wait you can go somewhere else, all of the employees are new.” Really? Sounds like an issue with management if you have that much turnover and you aren’t on the floor helping your team. I would have much rather gone somewhere else, unfortunately my purchase was already made. Don’t waste your time here. It’s a mess.
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December 2023 by Carlos A
I had an extremely disappointing experience at Turner’s Outdoorsman-Salinas. The overall customer service was subpar, and I left feeling frustrated and uninformed. The employees are arrogant and patronizing, mainly the Heavy-set employee. I went there on Sunday, December 03, 2023 @ around 3:15pm.I was there to transfer 2 firearms to my sister. When walking towards the store two male employees were outside the store and asked for me to give them my weapons, which were in cases inside a backpack before entering the store, “got to make sure” one said. Once on the counter, I told them I was there to transfer ownership of 2 guns to my sister. Since my sister needed a FSC, they said is not possible because it was less than 2 hours before closing time. I asked one of them about using real ID and the process to do the transfer; the heavy-set man kept interrupting the other employee and responding before I even finished my questions, arms crossed, leaning back on the counter and not even looking at us. I was really respectful that I didn’t comprehend their attitude. I know is California, different laws and rules apply, so I wanted to know the process. I am Law enforcement officer and Army veteran 11 year service. I would not recommend this store due to the poor service and lack of professionalism.
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December 2023 by Jaime Mendoza
Horrible service. Got charged for something I didn’t get and got told everyone is allowed mistakes. I said I completely understand that but I’m not paying for their mistakes. They told me to find somewhere new to shop.
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December 2023 by Craig Pierce
Don't know when your orders coming then make up stories about ohhh the trucks are late today ....lol ridiculous
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November 2023 by MotoLife 831
There is always room for improvements, but for most of my shopping experiences here they've been great. I think they need to hire more staff members.
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August 2023 by Tracy Walker
A very busy store. The staff was very helpful and informative.
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August 2023 by Delta Havoc
Turners is an awesome store. Super large selection, with great products.
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July 2023 by Robin Lue
Incredibly disappointed with my experience this will be my second time being blatantly, turned away to get my fishing reel re-spoiled in the store. The first time I went in I was told there’s no one here to help you today so you can’t get it done. I apologize for the inconvenience. The kid was new so I didn’t take it personally though I was in the store for roughly 45 minutes before anyone even came back to speak with me about it a complete waste of time. Now today we walked in, and the girl that usually is at the fishing counter was in the front we got in line and waited maybe five minutes got up to her let her know what we needed done and she said nope sorry I can’t help you. There is no one to take over my position so I cannot leave the front counter to assist you. She was very blunt about it not necessarily rude, but not professional , I have come to the conclusion that there is no one in the store that can even leave her for a break. If she is the only person that can work the front counter, which is what she said I do believe by California state law there must be someone else scheduled to give her a break I think the company is severely lacking and they will get in trouble. If this kind of management continues in the store this is not the kind of store that you need to have your staffing in disarray. I am disappointed and will not be returning due to being turned away two times so that was the company missing out on roughly $60 in profit and potentially $150-$300 that I was considering spending on a new reel for my pole if I was the manager of the store, I would get things under control before I start losing money and don’t know why
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July 2023 by ROAN
Terrible customer service. You got 5 employees all working 1 counter and another employee who’s doing absolutely nothing waiting at the front of the store and he isn’t able to leave that area for some reason. If you have a question or need assistance good luck because there is none.
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July 2023 by Matthew Setterquist
The firearms section can get busy. Make sure you take a number...
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July 2023 by Ronel O.
I got charged twice and these clowns would not give me back my money. I spoke to the manager and he gave me some run around about how they have a old system and I needed to wait a week to see if they were over on their balance. He didn't care about the situation and clearly hates his job.Be careful with these guys I don't want this happening to you. I wont spend a penny here.
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June 2023 by Arturo Sanchez
Super friendly staff. Helped me out as soon as I walked in the door. Recommended.
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May 2023 by Caleb C.
If a store is open until 7, they should be serving customers until 7. Right? We'll that's not the case here... employees will just straight up say "sorry, can't do that right now... it's 25 minutes until closing " I'll be taking my business elsewhere... thanks, but no thanks
