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October 2022 by Brianna G.
This place is a joke. Zero customer service. Nikkie at the front can't seem to schedule an appointment with a doctor that doesn't have to be rescheduled last minute or the morning of because of a scheduling error. I don't usually call people out by name, but this chick has done it to me 3 times. I've asked for phone calls back from management, nothing. I paid for a lameness exam where the vet ruled out nothing, then paid for another lameness exam at their Menlo location (better experience, but still lacking in communication with clients for billing/test results/clear diagnosis). This place's management needs to step it up, I'll take my horses to Davis for sports medicine, and private practice for routine care.
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October 2022 by Christi R.
Dr Dykstra has been one of my horses main vets from this clinic for several years now. Last week my horse came down with an acute lameness on 2 legs and hurting over his whole body, he could barely walk. Dr Hibbits so kindly saw him on an emergency appointment at my house quickly after I called, started him on a high dose of Bute for a few days till he was sound enough to trailer. Dr Dykstra saw him at the clinic and was, and always has been, so easy to educate me on step by step diagnostics in the best interest of my horse. No questions were left unanswered and my mind was at ease when we were done. She even went the extra mile to spend about 15 minutes helping me load my horse back in the trailer who was giving us a real hard time. All of their vets are always very kind, thorough, and educational. I always trust them with all of my horses whatever the problem may be.
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September 2022 by Criticofone B.
I wrote a glowing review ten years ago and sadly this practice has changed since being sold to Avanti. New reviews need to be posted and I doubt they will be five star. Dr. Durham and his wife left. They both are excellent and this is a loss for our horses. I wish he'd go into private practice here. Prices are up. Billing is very hard to understand in the format used. Check carefully. Vets now seem pushed because not enough of them. One of my horses was there for a week. Her feet weren't picked. I couldn't believe that wasn't part of protocol. Dr. Eastman has done several surgeries on my old mares as did Matt. Vets with decades of experience. This makes a difference! I've heard from so many who are unhappy with treatment or charges. We really need a hospital in this area of so many horses as Davis is a long haul with a horse. It's almost as if Avanti knew this and just like anything that goes private to corporate, they are taking advantage. I hope more of you post your stories. I do not want to blame the vets. Overwork and rushing to accommodate can lead to bad decisions. I don't know the inside story of what they are dealing with so I'll reserve judgment.
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June 2022 by Joansie C.
My regular vet wasn't available. My miniature horse was showing signs of colic. My other back up vet Dr Towes retired and sold his practice to Steinbeck. So I called them. I got a vet that listened to his lungs, heart gut and was charged 167.50 for a colic exam. He didn't even check the teeth or the temperature. All my mini horse was given was a shot of banamine. I tried to pay my bill before he left and he said the office has to send it. I got ahold of my regular vet later in the day. She asked me what did the vet do? Did he scope him, oil him? What was his temperature? I told her he did nothing except give the shot. I accept the other charges but I do NOT accept the colic charge - when I called to discuss it. I said he did a routine exam. I explained what he did for the visit and she said she is not a vet and they don't have a code for a regular exam. I won't be calling them again!
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October 2021 by Janice Barr
Love Steinbeck !! not only the excellent care..but the time that Dr Durham took with my mare to figure things out was amazing. Tiffany you are truly the best. Steinbeck figured out my horses issue & fixed her...thank you
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June 2021 by Shea Lefever
Steinbeck has always helped me out in every crazy emergency situation 24/7 with open arms. Also for annual vaccines they commute to the most remote areas, so grateful. We are truly blessed to have such a variety of Veterinarians at our finger tips. With a Top notch Facility that can accommodate major surgeries as well. 10 stars in my book.
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May 2021 by Soren Dupreez
The woman that answers the phone at this clinic is unprofessional and disorganized. We have had a bad experience more than once, being overcharged for services and having had appointments booked incorrectly. Some of the veterinarians are good that work here but it is the luck of the draw. Don't trust the health of your horse with these people!
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February 2021 by Erika Reid
Wonderful staff and veterinarians
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September 2019 by Lynn K.
I couldn't have asked for more thorough, compassionate, and professional care for my horse when he was at his worse. Communication and coordination of care from all of Steinbeck's staff with me, and with my home vet was outstanding throughout the hospitalizations. I feel so fortunate to have this facility in our area. They truly care.
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September 2019 by Cheryl W.
Such a great group of vets and staff, I would never go to any other practice. Dr. Alex Eastman is my favorite and my horses as well. We have been using her for over 16 years she is the best.
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August 2019 by Amelia Hubbard
I have been using Steinbeck for as long as I have owned horses and the vets here have always been very professional, knowledgeable, compassionate, and caring. I recommend them when ever someone asks.
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May 2019 by Rachel Allen
Top notch professional service. Excellent care from the person answering the phone to the dr and everyone in between. Highly recommend
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April 2019 by Robin Tischer-Smith
I would like to call out Nora Grenager and Nick Carlson as being incredibly intuitive, kind, calm, highly skilled vets who take as much care of the owners as of our horses. They are on time, are thorough, yet gentle with my horse, describe their findings, communicate/demonstrate the treatment, detail next steps and what to watch for in a way that reassures and has always resolved my horse's issue. They area available by phone for questions, and they really care.
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March 2019 by Jen R.
With a lifetime of equine experience in both the professional and recreational Equine world I can honestly say the the Drs and staff at Steinbeck are the finest anywhere. Exceptional expertise matched with state of the art facilities. The level of 24/7 care is unmatched even at the finest teaching hospitals. Surgically - I don't know any veterinarians who put as much into staying at the top of their game while still having compassion and heartfelt understanding for the human side of the equation. Our ranch is 8 hours from Steinbeck - there are closer veterinary clinics for everyday matters. But for any moderate to major issues - we will always bring our stock to Salinas for Drs. Eastman, Durham and all the wonderful veterinarians, technicians and staff. Truly the best in California.
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July 2018 by Hayle Gibson
Steinbeck Equine and the staff is incredible! They go above and beyond! I was at Salinas rodeo, and needed a vet; Dr. Tim Eastman came to my rescue and helped me all week with my mare. His busy schedule within the rodeo didnt hinder is time to see my mare multiple times a day, and still continues to check in and help me now that I'm home. I cant thank Tim and the vet staff enough for everything they have done! They are second to none!! I would recommend them to absolutely anyone! Best service I've had to date in my 27 years within the horse industry! Thank you Tim Eastman and Steinbeck equine for your outstanding service!
