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January 2024 by Gerardo Z.
Good service, good people. Very knowledgeable staff. Many options that other pharmacies do not have.
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July 2023 by brenda S
The place is so cute and the staff was very helpful.
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June 2023 by Jennifer O.
Terrible service. Waited in line and they had the nerve to start helping people that hadn't even been waiting before me. Then when I said something about it the guy just looked at me like a deer in headlights. Didn't even apologize or anything. Perhaps the color of my skin wasn't light enough.
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June 2023 by Sharon Z.
Revisited Star Care on 6/13/2023, again looking at recliners. No one inquired if I needed help. Going to old town to order and buy the top of the line lift recliner, paying cash. You lose Star Care, All Care in Old Town wins
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May 2023 by sabrina lee mcpherson
Thank you for your help with the maturity belt. It has helped me a great deal.
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December 2022 by Ron D.
Overall an okay place. Need a quick gift or a prescription filled, you can do it here. Nice that there is rarely a line like CVS. The floor staff is always helpful and friendlyThe pharmacy staff is a bit cold... the lady that works the vaccine check in desk just seems like she's miserable and is smug - isn't the best choice to represent for a good customer experience. I would like to give them another star but I think they really need to put on a smile and realize that there are other choices locally.
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November 2022 by #27sisters Gacha
Extremely nice people that are very helpful. Pharmacy is excellent with transfers and mailing out my prescriptions while my location is out of town.
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November 2022 by Atalanta M.
Prescription filling is very hit and miss here. For refills they call your Drs. office once. Thats it. If there is no response they do not try again. I am a former pharm tech and we contacted the offices DAILY until we got a response for the patient, if it took 10 times we could show the patient . This is the second time this pharmacy has left me without meds. I leave on Monday for several days. My rx was phoned in Nov 8. Today is the 19th and they had only contacted the office ONCE. When I asked why they had not contacted the office again she asked if I had called them. Um, no? I recently saw the doc so I know I am current. Their location is convenient so I will keep using them I think. But I am going to have to start calling the pharmacy daily to instruct them to contact the office which honestly I am not sure I feel like doing.
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October 2022 by Emily Marie G.
Called to refill a RX. Does not take 5 minute to refill it. I myself have experience in pharmacy/medical field.Called @5:56pm. Suzy (manager) answered the call. They close at 6pm.Told her I need a refill. She said, "We're getting ready to close. You can do it online, or call tomorrow morning" I said "you can't do it now?" She said "no we're closed." Ok got her name. & hung up. She called back at 5:57. Right when I got her name last call. She offered to get my rx #. Said, "She'll do it tomorrow morning." I said Um no thanks. Asked for the other managers name which I am going to call Monday. Im sorry I know you're tired and want to leave, but if you're working at a pharmacy and people need there meds I would do it even if its 5:59-6:00pm because its a Medical field job and you can be a in problems if the patient needed those meds that same day. (If they're present) but in this case it was by phone. Right when I asked for her name she called back and offered something. Like no you should think before you speak.
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September 2022 by A. Marie T.
I had been using CVS for many years. I recently had my prescriptions transferred to Star Pharmacy. I am so happy with the service and all of my prescription needs.
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June 2022 by Rhonda P.
My most favorite pharmacy. Best unique gifts. One stop for most medical needs. Family owned business so they actually care!
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February 2022 by Jennifer S.
The pharmacy staff are always friendly and I like using this pharmacy because you never have to deal with long lines like at CVS BUT.....I now have to use a different pharmacy because they won't fill a certain prescription anymore because it "costs them money". That's what they said--it costs them money to fill the prescription! I have insurance that pays for it but whatever.
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February 2022 by Mark Dierolf
The services here are a lifesaver when you need home delivery. Just one in-person meeting to setup delivery for meds others won't deliver. You also get quick phone access to the pharmacist.
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October 2021 by Toney B.
Cute little shop of trinkets. I really wanted to like the pharmacy but my experience with them in just over a week has left me feeling disappointed and more than a little frustrated. Ten days ago on a Friday I called to ask if they could have all of my prescriptions transferred from CVS. the lady I spoke with asked me for my name, birthdate, and phone number. She told me she would call me back if there was a problem. The following Thursday CVS was still showing my prescriptions active with them. I called Star Pharmacy to see why. The person I spoke with told me that whoever took my information misspelled my last name and had my birthday wrong. She said that she would call CVS and get it taken care of. Two days later, at around 10:30 AM I called and was connected to a voicemail system. I left a message expressing my concern that CVS was still showing my prescriptions active and that some were needing to be filled soon. As of this writing I not heard from anyone regarding the matter. Immediately after leaving my urgent message with Star Pharmacy I called CVS and was told that they had never heard from Star Pharmacy regarding my prescriptions. I asked them to do the transfer. They told me they would call them right then if I could give them their phone number. I gave them the number. Star Pharmacy is closed on Sunday so I was not able to confirm whether or not they had been contacted by CVS until Monday. However, I made a trip to CVS spoke to someone there who confirmed that all of my prescriptions had been transferred out to Star Pharmacy as I had asked them to do. On Monday (today) I want to Star Pharmacy early in the day to confirm that they had my prescriptions. I was told that they had them and were "waiting on authorizations". Now, this evening I called to see why I was not able to see the status of my prescriptions in their app. The somewhat indignant person who answered (also the first lady I spoke with more than a week ago - who apparently took down my information incorrectly) told me that she needed my insurance information. While conversing with her I went to get my insurance card. I asked her why I wasn't asked for it when I was there this morning. Also, how are you doing authorizations without that very important bit of information? She asked me which prescription I needed filled. "All of them at some point" I told her. "Don't you know by looking at them which ones are coming up for refill?" She said "we don't have the history. If you need one filled you just have to call us and we will get it for you." I asked her why their app has a medication section if not that I should be able to check on the status of my prescriptions and be able to easily track and re-order as needed. She told me that I will not be able to see the prescriptions; that if I needed a refill to call or just put in the prescriptions number in the app. Frustrated and more than a little pissed, I told her that I had my insurance card in hand and what information did she need from me. She told me didn't need it that she had run one of the prescriptions and it was all good. AMAZING! Apparently she could see through my phone to gather my information she claimed she needed. Or, perhaps her statement she needed my information was a lie. I'll leave the reader to decide that for themselves. In any case, tomorrow I will see how quickly I can get my prescriptions moved to another pharmacy or back to CVS despite the epic lines, short staffing and lack of answering the phone, at least they didn't lie to me!
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October 2021 by David Lara
I’ve been waiting three weeks now for my prescription which is for diabetes, at first they said it would take a few days for my insurance to clear this specific script after a few days I called back and they said it would take another few days after a week I called back and they said they never even had all the information required as my doctor forgot to send it, I don’t understand why they didn’t realize this from the beginning or why they didn’t call me when they did. Anyway I called back the next day on Friday and they said it would be ready for pick up on Monday to just show up, I went and they said the one person who can help me is only there a couple times a week and was not there that day. I have called almost every other day since and still get the same answers, three weeks later. Horrible experience I would not recommend this place, this is the first and last time I get anything here.
