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February 2024 by Benjamin Jimenez
I just want to say the staff is awesome ! we been purchasing stuff for over 5 years never had an issue with them , i'm sure all this people making all this comments are people who can't afford the stuff there purchasing at that location I give the five stars , friendly , helpful and always deliver on time for my needs .
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February 2024 by Michelle Weaver
So unprofessional. Customer service what customer service they are rude, phone etiquette sucks, and they like to threaten you by saying they will be picking up their merchandise. I dealt with these people twice and both have been terrible experiences. Do not go to rent a center in Sakai as ca.
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September 2023 by Cedric Alexander
Excellent customer service
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September 2023 by Gc M
Good customer service
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September 2023 by Hayden Franks
What an absolute mess these employees are running at this store. First, it’s the simple fact they’re taking in orders for delivery, but have no capability of honoring that delivery due to no delivery truck. After haggling with them about an “update” to the delivery truck, they eventually tell you to come pick the item up.One of the employees Hector, will repeatedly say, “I don’t know man, that’s out of my hands, I just work here.”I’m here writing this review because after arranging to pick up my couch and $300 out of my pocket, I woke up to someone cancelling my order and refunding me the deposit without any consent of cancelling or telling anyone anything. I made an additional order to see how it would be handled.Avoid doing business with these people in Salinas, poor customer service, no help and just straight up rude. They do not want to help you.Your average workers that are just there to collect a paycheck and not help the business they’re working for.
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July 2023 by Joey Lovell
i have a computer I've been renting dmfirba year and the screen is malfunctioning i cant get you guys to repair it even though you offer that service. so i ordered a TV. i figured i could use it as a monitor for my computer with the screen that won't work. I'm about to make fourth payment on the tv and it has not been delivered yet. it's in stock at the store but they refuse to deliver it. And i have tried to get someone from Rent a Center to contact me by email and no one ever does. so really in just GH onna roll with this cause I'm bored and i anm trying to see how bad the customer service can actually get. and how long i will have to wait to get the product I've already been paying for for a month. glad you asked?;
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April 2023 by Becky Struve
Real Rude Staff, Manuel and a Lady, Harsh on saying they did not get paid, we spent at least and hour proving that the Bank of America Visa had paid them. They threatened to pick up our rental fridge, while he were so happy to have this, after our Sub Zero broke down. Total nightmare, and these guys were so out of line and unprofessional, they should be ashamed, but never said sorry. Go elsewhere, forced to give them one Star. Today is April 4th, the day they called. Regardless, if this transaction had not gone through, we would have come to their store and paid in person. To explode over $190.00 is absurd.
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August 2022 by Demetris Gachett
Placed an order online, informed that the item could be delivered within a week. Visit the store after several days without a call, then I am told that the item is out of stock. The staff was not very helpful and was very short in their responses
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August 2022 by Richard Rico
Had issues with other store, the manager and assistant manager took my file and solved an issue I was having fast and no problems, love the new tv!!
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July 2022 by Manuel Torres
The staff here is amazing very helpful i look forward to coming here and looking at there deals
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June 2022 by Lydia Scott
They are very helpful when I needed an appliance they helped me out quick. They have always been helpful. I appreciate this store and the people that work in there.
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May 2022 by Shiloh Rome
This rent a center has been amazing! They have helped us out and have had phenomenal customer service! Especially Hector! He’s a god send!! He went out of his way to help us get set up with a bed and delivered asap! This isn’t the first time either that he’s shown me just how rent a center takes care of their clients! I was nervous about the whole rent to own thing, but with staff like Hector and the others there at the rent a center on north main, My anxiety and fears of renting to own are gone! Thank you hector and thank you rent a center !!
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May 2021 by Leticia Velarde
Been waiting since January after they told me it would be about six weeks at the most and here it is almost 4 months later and haven’t received nothing. They don’t answer phones and apparently can’t tell when shipments are coming in
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October 2020 by Alejandro Contreras
muy buen servicio amabilidad de las personas acia los clientes
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September 2020 by MIGUEL ARROYO
This is the most fraud company I’ve ever been to they charged my card randomly and didint give me recipes thank god they filed a law suit on them they deserve it free money thanks rac
