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January 2024 by Gina Gill
So professional and pleasant. I came in with a million questions as a new business owner and Martha answered every single one. I’d recommend her to everyone!
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June 2023 by Jennifer Sampley
This place is terrible and be sure to avoid if you don't want audits or problems with your taxes later. Also unreponsive, will take your money super quick but when an issue comes up they will avoid you and dodge your calls and basically make you take care of it yourself. Do not even risk it. Go somewhere professional and honest
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May 2023 by Jennifer N.
DO NOT GO HERE. we went to Martha starting a few years back, everything was okay the first year and then after that it got progressively worse. She charges based on how much your refund is, which is not legal, there is not set pricing on her taxes, she dodged our calls and screwed up our taxes. After countless calls and emails to her with no response we showed up to the office and were told by two different people that she was there, and then that she wasn't there. She avoided us, at all costs, we drove all the way from sacramento and she still refused to see us, emailing and calling over and over and the front desk folks just saying she'll take care of the mistake i ended up getting a letter stating there would be a lien. She's horribly unprofessional and money hungry. I wish i could give ZERO stars. Avoid this place; she's terrible service is terrible she doesn't care at all about her clients or helping them.
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May 2023 by Val L.
We have done our taxes with Silvia for the past 3 years, paying about $1200 everytime, the first year we had the best experience but as years went on the service became worse and worse. my 2021 taxes filing was the absolute worse, not only did they "lose" track of the confirming my taxes were sent, I was penalized for an error on their part and no one explanation, no apology or refund was ever given. Martha is the main lady in charge and Silvia is her sister that has to get approval and said Martha would get back to me on HER mistake and I never heard back. Do not USE them! They overcharge and do not help you if they make a mistake! BEWARE
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September 2022 by daniel h
If I could rate Martha in the negative I absolutely would. We have gone to Martha for years and THOUGHT she was doing a good job until we got audited by the IRS. Martha never returned any phone calls or emails, despite we payed for audit protection. To no surprise we were audited again the next year and still no help. We have had to pay thousands of dollars and to no surprise, Martha has been non existent. And once again we are being audited for the 3rd year in a row and no answers from Martha.Save yourself some headaches and go elsewhere. I work for a state agency and have had numerous coworkers experience the same issues.
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September 2022 by Maria Madrigal
Martha has been doing taxes for the past 40 years. I have watched her give so much of herself to this community. Three bouts of cancer and still servicing her clients through her treatments. That is dedication. Not everyone can be pleased, but I am. Covid over the years has hurt many SMALL businesses all over the US. Staffing issues and so forth and we have all had to face that challenge. I have been to restaurants and stores that take longer to service. I but I only give them my patience and understanding. I would never want to put anyone's livelihood in jeopardy by leaving negatively. I never lash out. I've watched people take it out on staff and small businesses for not meeting their immediate needs. It takes a lot of energy to bash a small business, so I won’t. As a matter of fact, I only write good reviews on multiple platforms, because I only leave the best of myself. To take the time to write a negative review says a lot about the character of the customer and in times such as these, we need to spread more compassion and love. I can see that this year has been a challenge for this business but will continue to utilize the 40 years of knowledge and service Martha has shared with the world. Have a blessed and compassionate day.
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August 2022 by Erin M.
This is the most unprofessional tax service I have ever encountered and the customer service is terrible to say the least. i have been going to Martha for 8 years and these last 2 years things changed. The office staff never answer the phone, they won't return your calls, including Martha. She won't return calls or respond to emails. If you have questions regarding your taxes or have an issue that needs addressed, good luck because it's nearly impossible to reach Martha. Extremely poor customer service, I used to go in person for my appointments, then the appointment were conducted over the ohone during Covid, now Martha doesn't even conduct business over the phone. You simply get an email when your taxes are completed and no room for asking questions as she won't respond. Also, my 2020 taxes were done by Martha and I paid $560 to have them done and she never filed them. In June 2022, I received a notice from the IRS and is how I knew. Martha would never respond I had to go thru an assistant to finally get them filed. It was a nightmare. Lastly, my tax appointment this year was scheduled for 6/30/22 and I took the day off work. I waited and no one called me back at the appointment time. when I tried to reach out no one answered and finally I was able to get a hold of one of the office staff who told me Martha was not available yet no one ever contacted me to let me know! I would never ever recommend anyone to this tax firm! I am actually surprised they are still in business
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August 2022 by Sommer W.
This is the most unprofessional tax service I have ever dealt with. Martha will make claims on your taxes without your knowledge resulting in an IRS audit. When you try to contact her, she never returns your call. Leaving you to deal with trying to explain deductions to the IRS that you were never aware of. Martha claimed over $20,000 in business expenses on my taxes. I never provided her with any such receipts or documentation or statement to indicate such. Two years ago I was audited by the IRS owing almost $20000 in back taxes because of this and now for those same years I'm being audited by the State. Starting off with a $3500 bill for 2017 but I'm sure the 2018 will follow. It truly disgusts me on how a business could do this to so many people and not be held accountable. If I could rate a 0, I would. BEWARE the outcome will not be in your favor!!!!!
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August 2022 by Pervaiz Mohabbat
Just like others, this year I had the worst experience, I had appointment with Ms. Martha which she canceled and ask me to contact after April 2022. My tax returns were late, no one picks up calls, or return calls. I was threatened to remove my views first then they will do my taxes. Totally unprofessional and unethical. I won’t recommend anyone to go this place.
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July 2022 by Gilbert H.
I do NOT recommend this place besides being rude and unprofessional Martha my tax preparer made several mistakes on last year's taxes now I am being audited by the IRS don't do your taxes with these scumbags
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June 2022 by Liz J.
Been coming here over 15 years and this year has been the worst ever!! Had an appointment to get our taxes done. Well Martha, was a no show. We schedule early to get in and make sure we can get in before Aril. I have called several times and am currently working with Rachel,but she can't give me an update as to when our taxes will be done? I ask to speak with Martha, but she is not taking calls either. This is so frustrating and unprofessional.
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May 2022 by R W.
We received our paperwork today and the extended delay was Not due the negligence of the Tax Service,.
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May 2022 by Aaron M Gavina
Absolutely terrible… I’ve been going here since 2014 and I’ve never had a problem up until this year. I tried calling mostly every day since January and I have not been able to get ahold of anybody. I emailed them and same thing. Finally around March I was able to get ahold of a clerk and she said Martha will give me a call and sure enough, that was a huge lie. Every year the cost of the tax service has gone up as well. Save you’re time and energy, don’t bother with this place.
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April 2022 by Three K.
Read all the bad reviews and you will find most all have the same thing in common! YOU WILL BE AUDITED if you go to Martha. Your big return will be because of outright fraud committed by her AND you will never hear from her or get help from her. She is a crook with not enough integrity to return a call or email, once the audit starts you are hung out to dry! Im reporting to every agency i can as well as reporting to irs as a fraud preparer. Ive been through IRS hell for the past 2 years an still unresolved owing thousands of dollars. I will go to small claims court just to see if she will lie to the judge if she bothers to show up. YOU HAVE BEEN WARNED STAY AWAY FROM THIS PLACE!!!! And everyone pissed off at this place file a complaint with Better Business Bureau and file a 14157 form with the IRS - both simple to do. The 14157 is a Tax Preparer complaint form with irs, if enough are filed maybe they will shut this business down !
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April 2022 by Kyle P.
If zero stars was an option. I had an appointment on March 3rd. I dropped off my documents in February and it is just now done and today is April 9th. I called and emailed every day waiting for answers. The only reason it is done is because I showed up at the office and one of the other ladies did my taxes. I never got to speak to Martha who my appointment was with then to top it off the fee was $980. It goes up every year.
