-
May 2023 by Lena P.
I went in and the entire area by the pharmacy (multiple isles) smelled highly of urine. I used to work in healthcare so I know the smell very well it was overwhelming and pervasive but there wasn't someone in sight that could have smelled that way it was like someone urinated on the carpet. I'm used to this stuff so as im using the self checkout I see a woman who works there and let her know i smelled urine and where. Her response was "I don't know what to tell you." I didnt need to be told anything I was letting her know so that it would be known because she works there so I mean they might need a plan of action to find and clean it? anyways they had the medication my child needed so stars for that but that attitude was not the business so taking stars for that.
-
November 2022 by Michael B.
Made an appointment for a COVID booster.I did not receive an email confirmation.The pharmacy had no customers but my wife was told she had to wait for her two minute vaccination until all of the prescriptions were filled. WTFO?
-
November 2022 by I. Marie- My Second Account O.
I am still upset about the incidence as clearly the clerk nor the manager who were at the counter at the time never admitted that it was their mistake and implied that I already used my monthly reward credit which obviously I did not. They would rather not admit their human error. I also never got a formal apology from the headquarters. Instead, I see now they have only self check out in the front. Perhaps my review is a big reason for that change as well as to save money on staff. It was never my intent for my review to be the result of this. I was angry and felt betrayed by a store that I had been a customer of since the beginning and would only praise before this stressful experience. I do not like self checkout, actually I detest it as it feels cold and unwelcoming. There is something to be said of a clerk who at the counter greets you, asks if you found everything that you were looking for, and perhaps asks how your day has been. Sure there is the risk of human error of which this store seemed to have had much of in the past (my past reviews and many others here on Yelp clearly show this), however, all I was hoping was more compassion and honesty from the staff. Since then, I have purchased a few items here but in the pharmacy area mostly as luckily there has yet to be self checkout in the pharmacy which is a relief! Still, I see that CVS has placed a hold on my monthly rewards....interesting. ...hmm.
-
May 2021 by Marie -my Middle Name T.
I had a weird experience when I went there last, May 9. I saw these hair brushes with a tag that clearly stated they were 50% off. But as I pick one to get, a clerk was placing all the rest of them in a basket to bring back in to the back room. Apparently, they were going to bring them back to the company. I asked if the price would still be honored if I purchased any of them and was told yes. So I asked if I could get an extra one from her basket and she said yes. I go to the counter and the 2 hair brushes rang up at regular price. I told the clerk that they were supposed to be 50% off but at the time the clerk was taking down the clearance tag and removing all of these specific hairbrushes. So we go over there and another clerk checks bar code, regular price again. the other clerk says she could give me 20% off. But I wanted the honored discount of 50% off. I thought that was strange. So, if I had come in a few minutes earlier, would the clearance price have been honored? that does not seem right to me. I do recall a while back I wanted to get cans of soup that were on sale but later found out once at the counter that the sale was over the day before and the tag was just not taken down yet. So I did not get any canned soup as I hoped. I later found out that is not there some rule that if a tag is not taken down, the deal still has to be honored under CVS policy? It not the customer's fault that the store did not take the tags down earlier. Weird as well that usually I get a email CVS survey where I rate my experience after a trip to CVS. However on these days when I have a not so positive experience, I do not get the survey. I bet CVS was informed not to send me a survey to review my last shopping experience as they know I would be honest and be a slight upset. Do not get me wrong though, I like coming here and 90% of the time my experience is positive. It is just these time when the deal does not match up to the recent change of price on an item for sale. Should not CVS honor their deals if the tags are still there even after the deal is officially over? And why could not the one clerk who claimed they would honor the clearance price on the hairbrushes have been located and confirmed she stated it would be honored? Why within the time I was there, the price for the hairbrushes priced from about $5 on clearance had jumped back to about $10? Very strange indeed!
-
January 2021 by Deborah K.
Casey at CVS Prunedale, CA is fantastic. I needed Ensure for a sick elderly friend. She searched the stock for me and called me back within minutes. Such prompt, professional and polite service from someone who shows great empathy. Congrats to Casey and to CVS for hiring such a great reprsentative of the company.
-
November 2020 by Cecilia J.
My husband & I just had the worst customer service experience at this pharmacy. I schedule flu shots for us both online. We get to the pharmacy & she couldn't find us in the system. When I attempted to show her the screen shots of our "confirmed appts", she didn't want to see them. I asked if we could get the shots in as walk-Ins, was told she'd have to check because the pharmacist had to take a lunch. In the end, we didn't get our shots there because of how we were treated & preferred to go elsewhere. The young lady was very curt & perhaps needs some retraining.
-
July 2020 by Dianna M.
I don't understand the negative reviews. I've been coming here for many, many years (since it was Wapples and Longs) and haven't had a problem. The folks that work here are kind and helpful, the store is well stocked. If they don't have what I'm looking for they are happy to obtain it from another CVS.
-
August 2019 by Robert M.
I've had tons of problems with other pharmacies pretty much every one but this one! everyone here has always helped in every way and done everything they can to make sure my prescriptions are filled and as soon as they can. They make not be the most talkative but always happy to help!! Thank you after dealing with these other pharmacies it means a lot!!
-
August 2019 by Mindy S.
This is possibly the worst Cvs of all. Pharmacy staff is distant, ignored you and always seems angry. When I asked for a manager, he seemed nice and even gave me a store credit to say he was sorry - but never told me it was only good for a week. They rarely have stocked shelves and often items are out of date. In fact, it happens so often there is a SIGN on the drink cooler telling US to check dates! Cvs has never been one for customer service, but skip this location as it seems to be completely OUT of service too.
-
May 2019 by Kaylyn R.
I only decided to write a review because CVS is CVS and they are normal regular shmegular people working a minimum wage job. Honestly do you expect a fine-dining chic-fil-a experience here? Ive lived in prunedale my whole life. Never bothered me. Seems like a lot of self-entitled a holes here. Of course, only the self entitled a holes would write a yelp review for CVS. lol. get your prescriptions filled, buy your drug store makeup and move on. I love CVS.
-
March 2019 by Terri L.
What has happened to this CVS pharmacy? You used to get in and out fast! For the last 3 months the wait time in line has gotten RIDICULOUS! One pharmacist and one or two clerks who are slower then molasses! The first thing they need to do is a better way of filing the prescriptions as they get filled. The staff spends half the time looking for your prescription. Bags EVERYWHERE and the right hand doesn't know what the left is doing. For those of us who have a hard time standing this 30 minutes standing in line is RIDICULOUS! Sucks 3/7/19- Two months after I posted this review and this pharmacy still SUCKS! Third thing they "did not receive my doctors prescription" Same doctor. This is b******** How embarrassing and wasteful of my doctors time because CVS can't FIND my prescription in that mess of a pharmacy! Next stop Consumer Affairs complaint as well as Better Business Bureau and CVS corporate!!! As if that even matters!!
-
December 2018 by James N.
When I arrived I was second inline then another person came a jumped inline from another row. They served her a head of the line. Three people working Pharmacy and the line waiting went to 5 and no one did anything. Very poor customer service
-
October 2018 by Kim C.
These pharmacys are terrible. The Cvs across the highway on Vierra Cyn here in Prunedale isn't any better. My son had to get antibiotics for an infected tooth. The dentist called in the prescription to the Cvs on Vierra Cyn. When we went to pick it up a couple of hours later they told us they never got it. Called the dentist back and they said it was there waiting for us. Called Cvs back '' oh its probably at Cvs on San Miguel''. OK, we go to the one on San Miguel not there either. Call the dentist again. They Finally get it straightened out and they filled it but then wanted to charge my son even though his insurance covers the cost 100%. They need more time to figure this out. 4 hours later we get the prescription and leave. What a fiasco! The people that work in these pharmacys are not trained well on how to work with insurance companies and they're rude. When my husband had surgery he went in to get a prescription for pain meds and he was already taking these for a prior injury so the pharmacist refused to fill it. They told him to come back when he was done with the first prescription even though the new one had different dosages and directions. He was furious! We only came here because it's closer to where we live and he was in alot of pain just getting out of the hospital. He grabbed that prescription back and we left and went straight to Walmart in Marina and they filled it right away, no problem. We'll never use either of these pharmacys again.
-
July 2018 by Isabel C.
We recently transferred our prescriptions from Vierra because the service there needs a reboot. The Pharmacy staff is top notch. Always willing to help. Yes, the store is smaller but we can deal with it in order to continue to receive good service.
-
April 2018 by Debbie H.
How is this place still open? Since becoming CVS I have not had one positive experience here. The line at the pharmacy is always long and I usually leave before it ever moves. The last two times I went to the pharmacy, the person in front of me complained to the cashier about the extreme wait and the response was the same: "we are really short staffed today?" HELLO MANAGEMENT!!! What's the problem? Us Prundalians would much rather shop local than drive into Salinas, even with the higher prices. At this point, I will choose the extra 12 miles for prescriptions, it may be farther but it will certainly be faster.