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August 2024 by DM
Sabrina at Lowe's is so sweet and helpful. Spent a lot of time with us picking out our new door and appliances. Awesome ? Don't go to HD, they suck. We will definitely go back for other big ticket items. And although HD is much closer, Lowe's has better customer service. so worth the extra 25 min drive. The 5 stars is just for her.
Update: front door arrived with a small damage, went through what felt like chinese water torture method of trying to get a hold of customer service... eventually damage remedied. But only because I emailed Sabrina. However, customer service is still woefully lacking. I called the credit/ rewards card customer service # and the agent was incredibly rude. Sigh.
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August 2024 by Balancing Bendall
This location is awful with assistance. I tried paging for assistance 3x in the flooring section and even calling the stor to see about getting assistance because nobody responded to the page from the other store associates. I've been waiting over 30 minutes with zero assistance. ?
Do not recommend getting assistance for your flooring needs here at all.
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July 2024 by Mariah Martinez
I was so lost on what size to get for my window (heat control tint) I came with a picture of my window and had the measurements down. FYI I don’t know anything about measuring but simply measured my window came in and got help from a nice lady named Annamarie I believe that’s how you spell her name. But thank you so much for your help and kindness.
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July 2024 by Mitchell Gonzalez
Clean and good service
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July 2024 by Amber Lee
Clean store, nice people.
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July 2024 by Gregory Sirakides
You really need to shop the online site to get deals. Many 4th of July savings were not reflected in the store. Otherwise a nice place to shop. I ordered online, and the pickup experience was excellent. Associates were cheery and helpful.
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July 2024 by WT
I live a distance from Lowe's so shopping online before I drive there is necessary. Have you tried to shop Salinas Lowes online? You can't get prices nor find if they have (what you are looking) for in stock. I need treated fence material for 100 LF of fence i.e. posts, boards, screws etc. You have to text customer service who tells you nothing worthwhile.
I also tried to purchase 360 sf of putting turf online. No way was this even a possibility online. Their system was so convoluted. With that I purchased the turf from a local supplier ($1500) and am now headed to Home Depot for the fence material. I will only shop at Lowe's if I happen to be in Salinas.
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June 2024 by Juan Huguenin
Nice and clean place
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June 2024 by Janyce Berg
Lowe’s took sooo long to get our order ready. Then the contractor went on vacation and couldn’t install it for many weeks past the fabrication date. Then, the tile we ordered didn’t come in until many months later-nightmare. Then we also had a microwave ordered and when it got to the house the contractor opened the box and the microwave was severely damaged. Lowe’s did not offer money off for replacement or even an expedited install with another product.
Today we received the last part of our kitchen-the very expensive range and when the boxes were all all opened -the entire range did not match in color .
After everything that has happened with not getting installs on time and not having undamaged products and now a mismatched range. Do not buy anything from this Lowe’s
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May 2024 by Paul Ware
The Salinas Lowe’s is a trek for me but super mellow on the weekend and worth the trip. more developed store and more selection than Home Depot and less hectic factor.
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May 2024 by Arturo
Very good
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April 2024 by Ahmed Ali
The worst customer service I was waiting on the line for 40 minutes and nobody care. I called the customer service five times and every time they told me we’re gonna call someone for you.
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April 2024 by Eileen Prickett
Has what you need.
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April 2024 by Ryan Coustette
It’s great, as long as you don’t need assistance from any employee
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March 2024 by Kristina Leonardich
No customer service. Lost out on a bbq sale, Black stone, and a lawn mower sale. When its the closest big box store to a new house and you want to get the back yard figured out in one stop dont come here. Will be going to home depot or the gilroy Lowes from now on. I know this won't mean much, but just sad. When employees stare at the ground and not greet the customers at the customer service desk why have one. Standing around for help to make purchases and have them page someone and no one shows up....enough said. Would give zero stars but not able to.
