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March 2024 by Tami H.
They have no clue - about anything. They put a new employee on the fabric cutting table that knows nothing about fabric then don't assist her when there are over 6 people waiting to get fabric cut. Their website says they close at 9 but they really close at 8. They also don't take down their sales signs. So you think the item is on sale and once you go to check out - nope - not on sale.
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January 2024 by Cris Morales
At 9:46 am on December 28, 2023, as I intended to engage in craft shopping, I observed an inconsistency at the establishment. While en route to the restroom, I encountered an employee exiting, despite the presence of a sign indicating that it was "out of order." Seeking clarification, I inquired with another staff member, who affirmed that the restroom was indeed "out of order." Instances where businesses communicate conflicting information can impact customer loyalty. In this instance, such discrepancies may influence my decision to patronize this establishment and may be conveyed within the crafting community.P.s. Doors were locked.
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April 2023 by Barbara Espinoza Vazquez
They were really nice
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March 2023 by Wini Chambliss
I'm a fan. I bought a yard of the wrong fabric to line a knit skirt and they allowed me to return it to get what I needed... unheard of!
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February 2023 by Cathy Wagner
Everytime I've been there lately, there are very few people working. So you have to wait for someone to get to the cutting table. And wait for someone at the cashier desks. And walk all around to find someone if you have a question. It's a bummer because this site has been adding more apparel knits than they've had in the past, but it's so time consuming to go in!
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February 2023 by Melissa M.
I don't know about other Joann stores but the Salinas store is awful. It's dark and freezing cold (A/C was on and it was 40 degrees outside). I went in 2/10/23 to return a few things I had ordered online (online customer service is very helpful by the way). Everything was unused except a set of pens that were dried out. The cashier said she needed to call the manager because they don't do returns on used items. So over the loud speaker she calls for a manager for a return on a used item. When the manager came she asked why it took so long to return dried out pens. I explained it had only been 2 weeks since I received my LARGE order that was sent in 5 different shipments. The store isn't super close so I was waiting for my entire order to get to me so I wouldn't have to possibly make multiple trips. After making me feel like a scumbag for 5 minutes, she finally did the return but then said I had to have a store credit because I paid with PayPal. Mind you I had the credit card that is linked to my PayPal account. There are people behind me and at this point I'm super embarrassed. I take my stuff, get out of line and go looking for pens so I can at least exchange them because I need them for an art class I'm teaching. I come back and the same cashier has to call the manager AGAIN. I do the pen exchange but hold onto the rest because at this point I just want to get out of there. I went across the way to Hobby Lobby. I will absolutely NEVER go back to this dirty dark store with the rude manager.
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December 2022 by Hector Ninertileyedie
When I dont feel like driving to Michaels I come here. Find everything i need plus the customer service is good. Recommended
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December 2022 by Colleen Richert
I needed hemming tape and bias tape to finish a top. The display of types and colors were plentiful. I found what I needed.
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December 2022 by Jennifer S.
Their return policy is absurd. I bought a Singer sewing machine to replace my vintage Kenmore that just crapped out on me. The Singer doesn't work, it is defective right out of the box-it jams up immediately, which I've now learned is a common issue with Singer machines. Joann does not allow sewing machines to be returned despite the massive sign at the registers that says "any item can be returned with a receipt". The manager was nice enough to allow me to exchange it for the same or an upgrade but these assholes still charged me a restocking fee! On a piece of junk that cannot be "restocked".I wanted to upgrade for a brother machine, there are supposed to be 3 in stock at this store but they couldn't find them anywhere and tried to tell me that the one they did have is the same machine just a different color. The machine I want is $169 online, the machine they have is $179 online sale price and $199 original price but in store it is $199 "doorbuster price" according to the sign. How that a doorbuster when the original price is $199? Anyway the 2 machines are different, they aren't the same. So I exchanged for a more expensive singer and instead of doing an exchange and charging me the difference they refunded the original purchase again MINUS A RESTOCKING FEE and then charged me for the replacement machine. I absolutely do not recommend buying a sewing machine from Joann. They will sell you a defective product and you are SOL, can't return it for a refund and IF you are nice they will let you exchange it IF you pay a 25 restocking fee!
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November 2022 by Eduardo O.
From what I think about this store is a good store to shop because, there's lots of art supplies for my art.
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November 2022 by Jesse Wheeler
Can always find what you're looking for here.
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November 2022 by Joel
I haven't been in a Joann's store for a very long time but you would think they would have a basic item as poly twill material among the hundreds of fabrics in their store. Also, their prices are really high compared to what I can get online or at Walmart or Michaels.
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September 2022 by Roger Carlos Mendoza
I went to pay and cashier was present and I am going to assume a manager present also. This manager for the last 2 months was not friendly but this past Saturday was so rude that I had to just leave. Of coarse I paid about $95. She just left me with a bad taste that I don't think I will ever go back.
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June 2022 by Shira Daley
Very good pricesCustomer service was awesome
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May 2022 by Jesus Perez
Purchased some beautiful flowers for my Inlaws at Easter time. They were awesome and many to choose from for any occasion. I recommend this place.
