“Professional friendly and helpful!!! I’m so glad that I decided to change from A_&T to T-Mobile. Angel helped me with everything from switching to choosing the right monthly plan and even showed me how to use features I wasn’t sure about. Now I have a great 5G service unlike the previous provider that was always soooo slow. Call ahead and make an appointment with Angel for an amazing VIP experience. Thank you so much!!!”
“Can I just start by saying how incredibly helpful Ignacio was? Originally, we had stopped by the Verizon store in Prunedale and the rep only seemed interested in pawning us off. We had two issues. 1. I had been sold a screen protector that was $60 the day before ata different location when I bought a new phone and didn’t realize the price, so I needed a refund. He said I couldn’t do it at that location, but that Salinas’ could help. 2. My mother in law’s phone stopped working. We thought it might have been an issue with the SIM card, as we had issues like that before with a different phone. He didn’t think that was the issue, but was ‘kind’ enough to let us use his tool to swap SIM cards between our two phones to check. Needless to say, it didn’t work.
We ended up going to the Salina’s store and Ignacio helped us with the refund right away. We inquired about our second problem and he took the time to get a new SIM card and check himself. Same results. He then checked all yards in options for us, including any and all upgrades and offers. We didn’t walk in expecting to buy my mother in law a phone. Especially since I just bought myself a new one the day before. But Ignacio’s professionalism and genuine care for our satisfaction led us to make that decision. I’m a twenty year, loyal Verizon customer and this is the reason why. Employees like Ignacio. I won’t name the employee from the Prunedale location. Perhaps he was correct in that he couldn’t do our refund at that store. But between the two employees, Ignacio shined.”
“Our agent, Diego C, was excellent. His demeanor was calm and patient even though our issue became complicated. He did everything possible to assist us in setting up our new phone despite one roadblock after another from a competing provider. Diego is an exemplary employee.”
“Brandon Shade is the one to go to. He helped me set up my new phone service and get new watches. 10/10 would go to him again! Fun and exciting experience! Highly recommended you go to Brandon in the Salinas Northridge Mall location.”
“I have nothing but positivity to report!
We are fortunate to have them as our provider both commercially and residentially. They provide excellent service.”