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July 2024 by Dalinda Salinas
Bad experience. They text you to let you know that your medication is ready for pick up. You get to the pharmacy. They tell you you need to wait that it's being processed. Also I got to the register to pick My dads medications forgot my wallet In my car
I told them if I needed to get back in line and they said yes I had to wait again for another 15 minutes to get back to the register. So pourly very bad customer service.
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February 2024 by Richard Field Levine
Zero 0
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February 2024 by Joyce Camany
Cvs Team members are always very friendly, helpful and courteous.
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January 2024 by Luv C.
The wait time is always long. I used to go to the CVS in Morgan Hill and they were awesome. I was shocked to see how bad this one was. I was in urgent need of my medicine before a long holiday weekend. They wouldn't accommodate. I reached out to my health care provider and they called them. I then called CVS to follow up and they were very rude. Completely unnecessary. If they don't carry the medicine I am prescribed, they don't tell me unless I drive over there and ask them. Our time is precious too. I will definitely be switching pharmacies.
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December 2023 by Mirian Ramirez
Lorena is amazing. She stayed overtime to help call my insurance with an issue that we were having with my Rx. She did all the work for me and even gave me additional information. She is appreciated and a problem solver! 10/10 would recommend her!!!!!!
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December 2023 by Gregory F.
Absolute worst pharmacy I've ever experienced. I have problems with my medication every month. This has been going on 3 years now. Unbelievable. Out of stock, on order, it's on hold, we don't stock this medication at this store, it's for the safety of our employees, etc., I've heard it all. The employees look and act miserable. Down the tubes.
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November 2023 by Bob P.
I need my Advair inhaler for an upcoming Thanksfgiving trip. I went in last Friday. They said they were out of stock. I came back a couple days later (last Sunday), and it had arrived, but they hadn't unpacked it yet. I came back on Monday, Tuesday, and Wednesday, same answer, not unpacked. I threw a fit, and they called me back with a voice mail saying it wasn't in the shipment, maybe in the next one. If you need your meds, this is not the place for you. Maybe you'll die waiting. They don't really care. I'd give a minus star rating if I could.
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July 2023 by Ryan H.
Easily the worst Pharmacy ever. Literally just got home from having shoulder surgery. Went to fill my prescription and was told they do not carry it based on the demographic of Prunedale. So basically they discriminate on the people that live local to this pharmacy. Now if I call my doctor, I can get the prescription moved to San Miguel Canyon CVS which is the next exit off the freeway. Apparently a better class of people. Of course, that conversation occurred after they told us to come back in 25 minutes and both medication's would be ready. Only to be told that we are at a pharmacy with the wrong demographic. They were able to fill my second medication (diazepam), but the pharmacy tech literally told us it was an antibiotic. This part of the visit was even scarier, as the pharmacy staff does not know the difference between a muscle relaxer, and an antibiotic. Maybe the reason they don't carry more robust medications is THEY can't be trusted with them. To summarize, the CVS on Vierra Canyon is surrounded by a demographic that does not allow them to carry certain medications. 2 miles down the road the demographic apparently improves, and you can get the medications at this CVS on San Miguel. Would love an open discussion about the Prunedale demographics versus the Salinas demographic, and which pharmacies discriminate against its own population,, and which don't. Also, a discussion about the potential life-threatening implications that could occur when pharmacy staff does not know the difference between antibiotics and a muscle relaxer. This will not be the only forum/venue this will be shared. Working in the healthcare field. I know the implications.
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July 2023 by Thomas Mohr
Pharmacy service has been good. They let me know when they could not get my Rx, so I could make alternate arrangements, but they're nearly always able till fill my Rx. Pharmacist gave covid vaccine even though I was late for my appointment. Other staff helped locate an obscure item - she looked 3 places butvstuck with mecand found it.
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April 2023 by Missy Tracy
Prescriptions should be filled as, customer right in front of you, then waiters..doctors rx's called in. I should not have to wait 10 minutes on the phone before being hung up on. I had a 30 minutes drive to the pharmacy to pick up 2 Prescriptions, antibiotics and pain med. I called in advance and still had to wait 40 minutes
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April 2023 by Vahid Zarrabi
They pharmacist can't even read the prescription God nows were they import them from
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January 2023 by Gregory C.
I came here looking for vapor rub but noticed they were stocked out. The store associate Gen was working and went to go look in the back. She brought out several boxes and handed me one. What kind service, I am surprised by how well this store is taken care of. Easy pit stop off 101. Also grab some snacks while your at it. I got some trail mix on sale with my CVS card. Thanks to the CVS team for making this a pleasant visit.
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December 2022 by Yoshiko B.
My doctor sent my prescriptions to this pharmacy because my Medicare Part D does not cover them (I usually use a home-delivery pharmacy). When I went to pick them up, the pharmacy clerk was ready to give them to me. However, I could not receive them since I showed the pharmacy assistant or clerk my Medicare card. They are to be covered under Medicare Part B. After this, I was told the pharmacy required some code for Medicare Part B. My doctor's office resent the prescriptions, but I am still waiting to receive them. It is almost two weeks after I had an exam with my doctor. The doctor's office wanted to know what exactly the pharmacy requires. I asked the office to send prescriptions to Costco Pharmacy now. I know the CVS pharmacy is short staff, but it is getting so frustrating to call the doctor and pharmacy. And the doctor's staff are bewildered. I just hope the Costco Pharmacy is better.
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December 2022 by Jesse Moore
Used to be good. Went way downhill. They never have my medication. In the last 3 months I've had to go at the very least 2 days without my prescription every time I've tried to fill it. Always for the same reason. "They don't have enough."
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December 2022 by Nyomie Acosta
Not alot of product on shelves
