“This bank was, from the beginning that I was looking for references, the first that was recommended to me. I am a new car buyer and my interest and down payment for my first car was too high at the bank that had the loan. Of all the banks I looked for, I put all my trust in this bank, the day I finally made the decision to refinance. I went on the first occasion for information but I was not very satisfied, then two months later my credit score increased a lot and that was when I decided to take the final El Paso! Thank God and also to Salvador, the man who treated me with great respect and wisdom I managed to refinance my car at a much lower payment than I expected and at the lowest interest rate that this bank was offering in terms of refinancing. I hope that in a few months the interest in general will drop a little more to refinance again. But I am very happy with the attention and service that was given to me. I recommend it to anyone who can use it….thank you!!!”
“Needed a local bank to do business with and not wanting to deal with the huge banks so I chose Monterey Credit Union. Opening a checking and savings account was easy. Friendly service from Jaime and Veronica. I received an incentive 200 dollars in my account just for opening one up with them.”
“I've come from a big bank where they just see you as a number unless you are a private client. I have been banking with Penfed for a few months and i'm the type that likes to go into a branch and speak to someone in regards to my account than handling such business over the phone. Everytime I walk into the branch, I am treated with genuine excellent customer service and I never feel rushed. Any questions or situations I need assistance with that I do have, the representatives at this branch are quick and efficient in assisting me. I'm an older millennial and understand that online banking has a time and place but some things are better off in person and that includes building a banking relationship. The two representatives I have had pleasurable experiences at this branch were Alyssa and Desiree. I would give 5 stars but Penfed does need to improve their seemingly antiquated system to compete with the bigger banks and improve customer online banking user experience.”
“I want to thank Beatriz Saldana for helping me with my account. She was amazing, thorough, patient and supportive! Thank you so much! I look forward to working with her in the future!!”