Cardinale Mazda

Most Recent Comments

• January 2024 by Maria Milne
  Was looking to buy the new CX-90 PHEV. I went the dealership to schedule a test drive.Elmer and Jay R helped us to-test drive the vehicle and also discussed out the door price. I reached out to Jay the same day to walk in and finalize the purchase.He graciously suggested that we test driveWithin the next couple hours, we were able to finish the process and drive back with our new car.Would recommend Cardinale Mazda you are in the market THANKS AGAIN ?ELMER and JAY R.
• December 2023 by Foxy Loxy
  I was with a friend and the receptionist was very rude. Rolled her eyes at my friend. My friend is holding her credit card and she asks her how she is going to pay...the credit card IS in her hand...here's your sign!!! Do you have your credit card on your phone? No, that is why I have my card in my hand...DUH!!! To be honest the woman is a #itch and should not have a job dealing with the public. And to top it off, they did service she did not authorize. Go somewhere else!
• November 2023 by H J.
  October 2023 30K maintenance with oil and filter changeMazda service advisor did not due diligence in reviewing the invoice with me. They charged me for Engine Crank Case and fuel system service NOT authorized nor discussed. My car is 7 years old and have 29.8k. Yes, I am a forgetful senior and have been scammed! I did not have my reading glasses with me. When I got home, I find there is a parts line item of $442.20. The service manager said in part, the auto fluids are sky high. I reply not in the tune of $442.20. I asked her to email this conversation as a follow-up. NO answer. I sent another message asking for remedy of $200. And to credit my mc account. Raymundo the Sales Manager called. He clarified it is Marlene not Maureen. And said he will send my complaint to headquarters. I acknowledged, and requested an email response. Well, you know how that went. NO-where. They are not committing anything in writing.I messaged them via their website. The 'contact us' section inquired how I would like their response. The choices are either phone, text, or email. I chose email. Well, I think they have another option we don't see. it is called IGNORE.So, if you are a senior citizen, stay away. Remember, scammers are nice. And they will smile brightly at you while they take you money. In my old age, I wished everyone a Happy Thanksgiving! But in writing this, I will pretend I am much younger, so to the Service Adviser, Service Manager, and whoever is their boss, I hope you choke on your Thanksgiving dinner.
• November 2023 by Matt M.
  READ BEFORE PURCHASING A VEHICLE HERE - STAY AWAY:I strongly encourage you to reconsider purchasing a vehicle from any dealership associated with the Cardinale Auto Group.TLDR; another Cardinale Dealership location accepted (and sold) my trade-in vehicle and now refuses to pay me for it while claiming they have no record of the vehicle. This issue has been escalated to the local police department (in San Bruno, CA where this purchase was made). All of the staff members I worked with during my original purchase, including the GSM of the dealership, no longer work at the dealership. Current staff can not be bothered to help me solve this and have lied to my face on multiple occasions, including insinuating I am personally trying to do something illegal as well as claiming the old dealership staff paid me cash for my vehicle. I wouldn't buy a car from this dealership if it was offered to me for $1.On August 20th, 2023, my wife and I purchased a used vehicle from a Cardinale dealership in San Bruno, CA (a 2022 Honda Accord Hybrid). Our transaction was handled by Salesman Raj (Suraj Vishwakarma), Finance Director/Sales Manager Rob (Roberto Martinez) and briefly by another Sales Manager named Hameed Safi. I also now understand that Rob was working with General Sales Manager Tony Behari on this transaction. ALL OF THESE EMPLOYEES NO LONGER WORK FOR THE DEALERSHIP. During negotiations for this purchase we also expressed interest in trading in our current vehicle. After some back and forth we decided to not include our current car in the core deal (as I didn't have the title with me) but that the dealership would still like to purchase the vehicle from me separately for the same $2,500 we discussed as a trade as soon as I had the title. We were also told it would be totally fine to leave the vehicle at the dealership that day and the already had they keys (common car salesman trick of keeping the keys to the old car in their hand and the new car in your hand). A couple of weeks later (after constant communication with my salesman and the finance manager of the dealership) I brought in the title (wound up having to get it retitled with the DMV causing the delay) and signed a release of liability with the same finance manager Rob who I had continued to communicate with. He was busy, I did not get any paper work in return, receipt, etc. This is 100% my fault and was stupid, I know. But, I'm standing inside of a major car retailer that is a member of a billion dollar a year auto group, I assumed I had at least a TINY bit of trust (wrong) and could leave them in charge of my meager $2,500 trade-in.After I dropped off the title I proceeded to communicate with this same finance manager Rob for approximately 4-5 weeks, he was always "working on it" or "checking with the boss" on something and then finally last Saturday (November 11th) he calls me and tells me he no longer works for the dealership and that I would need to deal with the dealership itself to get my money.In a state of shock, I call the dealership directly and speak with a Sales manager named Liz, she says she will look into this and call me back (she does not). I call again, she says a manager named Ammal will be calling me. Shockingly, Ammal does not call. I call again and talk to Ammal, he assures me he is looking into this. He says he will text me and we'll figure out a time I can come in to speak to him. Nope, no call back. I call him again and ask when we can discuss in person, he suggests Saturday (yesterday November 18). I go in and he makes me wait around for an hour off and on before finally accusing me of doing something improper and telling me there is nothing he can do. The single worst customer service experience I've ever had. I immediately went to the San Bruno Police Department next door. Stay away from these dirt bags.
• October 2023 by Luis Bernal
  My experience at Cardinale Mazda was amazing. I really enjoyed shopping around the store to finally make my decision to purchase a 2023 Mazda CX-50. Best choice so far!!!!
• October 2023 by Jason Moya
  I bought a 2020 Jetta, they have have the best service. They helped me out establish my credit I highly recommend Cardinale Mazda of Salinas.
• October 2023 by jose calderon
  I bought my 2017 dodge charger from Cardinale Mazda I loved the customer service and the care they have provided I would recommend to buy a vehicle from this dealership
• October 2023 by Rémy Miralles
  Josue "Jay-R" Rojas was super helpful and found the car I wanted in a heartbeat! Highly recommend them!
• September 2023 by Jesse Headrick
  Unfortunately, this dealership, and its management from Raymundo to the other heads of various departments let me down.My wife and I purchased a pair of vehicles; a brand new 2023 Mazda 3 Sedan Carbon Edition and a Mazda CX-30 2.5 S. Both vehicles had issues, and the Mazda 3 Sedan still has unresolved issues.Starting with the easy one to get out of the way; The CX-30 being brand new on lot had serious paint defects caused by someone in the service department impatiently cleaning the car using a dirty sponge/wash mitt, forcing debris from previous cars into the clear coat and then deeply scratching it. Not in isolated places, but the entire car, in some places completely penetrating the paint. It was bad. I pointed out that it was unacceptable to JR before accepting delivery and driving home with it because I knew that blame would be shifted to me had I not pointed it out beforehand. This resulted in an agreement to take the car back in for a full paint correction so that it actually looked like a new car when we got it back instead of a pre-owned vehicle with 60,000 miles on it. Before you take delivery of any new vehicle, especially here, check the paint. If it's black like our CX-30, this will be easy. If not, do yourself a favor and spend some time looking over the vehicle in the sun before taking it home, even if this means waiting for the sun to come out. It's not acceptable to take delivery of a brand new vehicle with this amount of paint defects.The handling of my Mazda 3 Sedan Carbon Edition is really how my relationship with this dealership was soured. This vehicle had multiple issues from the beginning, including some of the same paint defects as the CX-30 due to bad cleaning/detailing, but the one that takes the cake is having the vehicle in the service department for 3 small issues for 52 days with little to no communication and multiple promises not met for due date. Between the dates of June 5th, 2023 and July 27th, 2023. No work even started being done on the car until about a month in when I started pushing the sales department because the service department flat out wasn't communicating with me.Here's what it was in the service department for:1. Homelink Autodimming Rearview Mirror completely inoperable, no response to buttons, no lights. (Solution: Plugged it into power. That's it. No, seriously, the mirror was installed by the dealership and not plugged in.)2. Subwoofer cuts out at higher volumes. I made it easy to replicate the issue. I even told them what song I was listening to, where I was listening to it, (Spotify, but didn't matter what song or platform.) what settings I was using in the infotainment system (Factory defaults, Bass 9 Treble 9, past volume 37, didn't matter whether Bose Centerpoint was on or not.) and even provided a video of the problem pointing my camera at the Bose subwoofer in the trunk so there were definitely no guessing games or trying to make a phantom issue appear.(Solution: Never fixed despite invoice claiming fixed. Made known to Marlene who is apparently the manager of the department but did not hear anything back.)3. Misaligned front driver side door panel. (Solution: After an insanely long period of time, they sublet it out to a body shop which fixed the alignment of the door, but damaged the door, causing them to need to repaint the door and install a new door edge guard, creating weeks more of work and back and fourth missed promised dates.Despite multiple times reaching out via email or calling for Raymundo, the GM, I was never responded to by him. I never heard from him at all. He delegated me out to someone else every time I tried.As an added bonus, a small insect crawled into the instrument cluster and died on the tachometer sometime while the car was sitting outside for 52 days.In Mazda commercials, it's clear that Mazda is trying to break out into a luxury class of vehicles. They will not succeed if this is how they treat customers, especially those like me that purchase multiple vehicles, driving us back into the arms o
• September 2023 by Jesse H.
  Unfortunately, this dealership, and its management from Raymundo to the other heads of various departments let me down.My wife and I purchased a pair of vehicles; a brand new 2023 Mazda 3 Sedan Carbon Edition and a Mazda CX-30 2.5 S. Both vehicles had issues, and the Mazda 3 Sedan still has unresolved issues.Starting with the easy one to get out of the way; The CX-30 being brand new on lot had serious paint defects caused by someone in the service department impatiently cleaning the car using a dirty sponge/wash mitt, forcing debris from previous cars into the clear coat and then deeply scratching it. Not in isolated places, but the entire car, in some places completely penetrating the paint. It was bad. I pointed out that it was unacceptable to JR before accepting delivery and driving home with it because I knew that blame would be shifted to me had I not pointed it out beforehand. This resulted in an agreement to take the car back in for a full paint correction so that it actually looked like a new car when we got it back instead of a pre-owned vehicle with 60,000 miles on it. Before you take delivery of any new vehicle, especially here, check the paint. If it's black like our CX-30, this will be easy. If not, do yourself a favor and spend some time looking over the vehicle in the sun before taking it home, even if this means waiting for the sun to come out. It's not acceptable to take delivery of a brand new vehicle with this amount of paint defects.The handling of my Mazda 3 Sedan Carbon Edition is really how my relationship with this dealership was soured. This vehicle had multiple issues from the beginning, including some of the same paint defects as the CX-30 due to bad cleaning/detailing, but the one that takes the cake is having the vehicle in the service department for 3 small issues for 52 days with little to no communication and multiple promises not met for due date. Between the dates of June 5th, 2023 and July 27th, 2023. No work even started being done on the car until about a month in when I started pushing the sales department because the service department flat out wasn't communicating with me.Here's what it was in the service department for:1. Homelink Autodimming Rearview Mirror completely inoperable, no response to buttons, no lights. (Solution: Plugged it into power. That's it. No, seriously, the mirror was installed by the dealership and not plugged in.)2. Subwoofer cuts out at higher volumes. I made it easy to replicate the issue. I even told them what song I was listening to, where I was listening to it, (Spotify, but didn't matter what song or platform.) what settings I was using in the infotainment system (Factory defaults, Bass 9 Treble 9, past volume 37, didn't matter whether Bose Centerpoint was on or not.) and even provided a video of the problem pointing my camera at the Bose subwoofer in the trunk so there were definitely no guessing games or trying to make a phantom issue appear.(Solution: Never fixed despite invoice claiming fixed. Made known to Marlene who is apparently the manager of the department but did not hear anything back.)3. Misaligned front driver side door panel. (Solution: After an insanely long period of time, they sublet it out to a body shop which fixed the alignment of the door, but damaged the door, causing them to need to repaint the door and install a new door edge guard, creating weeks more of work and back and fourth missed promised dates.Despite multiple times reaching out via email or calling for Raymundo, the GM, I was never responded to by him. I never heard from him at all. He delegated me out to someone else every time I tried.As an added bonus, a small insect crawled into the instrument cluster and died on the tachometer sometime while the car was sitting outside for 52 days.In Mazda commercials, it's clear that Mazda is trying to break out into a luxury class of vehicles. They will not succeed if this is how they treat customers, especially those like me that purchase multiple vehicles, driving us back into the arms o
• May 2023 by Roberto Lastra Molina
  Amazing service and great employees. Mario Ramirez, Luis Flores and Raymundo Morales gave the greatest experience during all the process. I'm so happy with all of you. Congratulations.
• May 2023 by connie gonzalez
  Had the best experience here today. Charlie immediately made us feel welcomed and answered any questions we had . When we choose the Mazda CX5 as the car to purchase Raymundo did everything possible to work with us to get the payments we were requesting. When it came to closing the contract Wildo was very professional at explaining the policy's we needed to sign. Overall they are a great team. I would definitely recommend my family and friends to Cardinale Mazda in Salinas.
• May 2023 by dalal g
  As a first time buyer I came in with a lot of hesitation and unfamiliarity with the process. I felt the team truly did their best to guide me in the right direction and I couldn't be more happy with my new car . My gratitude to Sang, Orlando, Charles and Basel for ensuring I left feeling fully informed and confident!Blessings,Dalal G.
• April 2023 by Greg A.
  These assholes keep sending me a fake credit card with an important notice labeled on the front of the envelope. I get one at least once a month. Never shipped there for z car and definitely won't now! Lololol
• April 2023 by Stephanie Barker
  Very helpful in helping people get into a car when the person needing a car unexpectedly needed one asap. They are great at helping people with bad credit and do everything they possibly can to get you into a car. I am so beyond happy with the service they provided me and the help they did in working on getting me a loan to get into a used car. These guys will go above and beyond for their customers definitely a 100/10 satisfied with the hard work and dedication they have if I could give them higher than a 5 star I most definitely would. Thank you Charlie and Charlie's boss for helping me and getting me into a perfect run around car so I can take my pup places and get to and from work safely. Can't wait for what the future brings